Mercedes-Benz of Austin
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Dealership Service Review
service Rating
Personal Service
Written byon 03/27/2020
When I called in for help with a flat tire, the service rep called me and repeatedly texted me with updates and instructions, and personally spoke to me until he handed my car back to me with complete, detailed repairs. He wore PPE to return keys and paperwork
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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MB of Austin on 03/31/2020
Dealer Response
Thanks for the great praise! We're always here to serve our guests with the highest level of customer service. Be sure to let us know the next time we can assist and take care. -The Team at Mercedes-Benz of Austin
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