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AutoNation Cadillac West Amarillo


7300 I-40 W, Amarillo, TX 79106 (map)
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Service Rating
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Yes (4) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor customer service
Written by Dave4738 on 10/09/2014

I have taken my vehicle in on a couple of occasions to get problems fixed. Both times they said they identified the problem and fixed it and charged me handsomely for their time...both times I ended up taking the vehicle somewhere else because the issue that was "fixed" re-occurred. I have decided that I will not waste my time taking my vehicle back there for service. Recently I received a safety recall notice for my Chevrolet, and because Autonation is the only Chevy dealar in town I called and made an appointment to get the recall taken care of. When I arrived at the appt, they wrote down my mileage and told me they didn't have the parts and would have to order them. Why couldn't they tell me that when I made the appointment? I had to take off work to take my car in so they can tell me to make another appointment when the parts come in. That was a week ago and so far have not heard anything from them. My recommendation is to get you car serviced elsewhere.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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