AutoNation Cadillac West Amarillo
Dealership Service Review
I have taken my vehicle in on a couple of occasions to get problems fixed. Both times they said they identified the problem and fixed it and charged me handsomely for their time...both times I ended up taking the vehicle somewhere else because the issue that was "fixed" re-occurred. I have decided that I will not waste my time taking my vehicle back there for service. Recently I received a safety recall notice for my Chevrolet, and because Autonation is the only Chevy dealar in town I called and made an appointment to get the recall taken care of. When I arrived at the appt, they wrote down my mileage and told me they didn't have the parts and would have to order them. Why couldn't they tell me that when I made the appointment? I had to take off work to take my car in so they can tell me to make another appointment when the parts come in. That was a week ago and so far have not heard anything from them. My recommendation is to get you car serviced elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No