AutoNation Cadillac West Amarillo
Dealership Service Review
I had a warrant recall, but I only know about it because I showed up for an oil change in May. After 12 notices from GM telling me to order the parts....I finally got a call, in September. When I got my car back at 6:30, (dropped off at 11 AM), I was just glad to have it as it was promised around 2. The next AM, I find that the steering column is not attached and there are old scratches on the part that was supposed to be new. The service mgr. said he would go back and get the parts. But he didn't. He said that the whole part wasn't replaced, yet on GM's website, it clearly shows the WHOLES part to be replaced. They did give me two key's although. And if they replaced the ignition switch, as they said, why did my old key work. No answers for that and no old parts like he said he was getting for me. They put my steering column back together and reminded me that they ordered Arts for another recall. I said I didn't feel, after this that they should do the work. He got snotty and told me I could pickup the parts and have them put on some where else. I asked the General Manager to call me and I got some flunky that called me, so I guess they don't care. Thanks "premium dealership for Autonation" across from Westgate Mall in Amarillo
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable