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8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Walser Subaru

4.0
Overall Rating
(4)
Recommend: Yes (3) No (1)
Write a review: Sales | Service
sales Rating

Vehicle Purchase

by CJ on 01/24/2018

We had looked online at the vehicle before going to the dealership, called to make sure it was still there and they had it ready to go for a test drive with us as soon as we got to the dealership. Warren was great at answering all our questions about the vehicle, and making this a smooth transition for us into the new vehicle. It was a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

10 Reviews
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sales Rating

Vehicle Purchase

by CJ on 01/24/2018

We had looked online at the vehicle before going to the dealership, called to make sure it was still there and they had it ready to go for a test drive with us as soon as we got to the dealership. Warren was great at answering all our questions about the vehicle, and making this a smooth transition for us into the new vehicle. It was a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great consistent service!

by Alex on 01/23/2018

I purchased three Subaru vehicles from this dealer and all three of them are serviced at Walser Subaru as well. I truly enjoy the personal approach and the extra effort all of the service department staff are putting into their work. Great location, great service, and great quality vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic service, fair price

by Trent on 04/18/2017

The best Subaru dealer in the twin cities state I have worked with, and I visited them all! Knowledgeable staff and helpful non aggressive sales staff. Very fair prices on vehicles, no hidden costs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sold a car out from under me--during my purchase!

by UpsetCustomer on 12/23/2016

I cannot believe this! trying to complete an SUV purchase with this dealership, and all THEY needed to do was send a purchase agreement to my bank so the bank can cut the check for me to pick up and bring back to them. Things had gone well at the beginning of this whole process but then I was not getting an update on the purchase agreement. I was then told 10 more minutes by "Robert" in sales . The original salesman David Lavanger disappeared, and went off with another customer before finishing with me. I had to talk with the Sales Manager Sean to find out what was going on, only to be told they just sold the car. SERIOUSLY??? I’m literally waiting on YOU so we can finish this deal and you sell it out from under me? You are a “one price” store and I was paying full price. While talking with this sales manager Sean and trying to figure out what happened, his mannerism was as if what they did was completely ok/ethical. He really gave me the impression he didn’t give a hoot. Nope, he didn’t. He simply repeated “it’s not our policy to hold cars.” All they needed to do was send that purchase agreement so my bank could cut the check. This sale couldn’t have been any easier for them and they blew it. Needless to say I am not happy with Walser at all. Their slogan is “The Walser Way.” If this is really their “way,” I want nothing more to do with them again. Good luck if you decide to buy a car from them. Better hope you lock it down so they can’t sell it while you’re waiting on them to write up your agreement.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Excuses, excuses

by rachelinmn on 12/28/2014

Walter Subaru gave me several lame excuses as to why my 2010 Legacy was going through headlights every 6 months. Each new excuse was more ridiculous than the one before. I stopped having oil changes and regular maintenance there because their service reps were so pushy and condescending.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Helpful, responsive and respectful

by stclown on 02/25/2014

I went into the dealership seeking a test drive of an Impreza for the early part of my car shopping research. Before I could take three steps within the door someone had greeted me and found a saleswoman to help me. I told them what I wanted to see, and while they did not have the exact vehicle in stock, I was shown another with more options (always more, right?). While waiting for the car to arrive from the lot, all the staff was courteous even after I told them that I was still in the initial phase of car shopping, that my purchase wouldn't happen until late spring - the day of my visit was in early February. The test drive required a chaperone to take the car off the lot and follow an unofficial preset "track" east along Cliff Rd, south on Portland Ave, east on Hgwy 13, and then north along 35W back to the dealership, one that showed how the car handled uphill acceleration, highway entrance acceleration, and displayed the AWD capability (snowy parking lot). During the test drive, the saleswoman also took the time while we switched drivers from her to me to show me a few of the hatchback features.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Purchase of Legacy-Chris H. sales representative

by pat156 on 12/03/2012

I was impressed with the way the Walser dealerships work together. The sales rep & team lead from Walser Toyota helped me through the pros/cons of paying off my lease early so I could get a Subaru with all wheel drive. The rep drove me to the Walser Subaru dealership where Chris H. and his team lead took over. I felt the experience was great. Pat Lee

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealer

by robtjw on 11/08/2012

I resently purchased a new car...not at Walser Subaru but at another Walser Automotive Group dealer. I just wanted to give Kevin S. credit for explaining the Walser business model. I'd be hard pressed to find a better car dealer than Walser or a nicer more informed salesman than Kevin S.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

A dealer worthy of trust

by subiefan2 on 04/11/2011

I recently purchased a Subaru Outback from Walser. Maggie Jackson was my salesperson. In short, the entire experience was handled in a pleasant and professional manner. Maggie is knowledgeable, courteous, personable, and very easy to work with. During the sales process she was backed by a Walser team that worked hard to earn my business--and they succeeded. Walser prides itself on its no-haggle appoach to negotiation; and a discounted price is posted on each vehicle. In addition, they do their homework on trade-ins, and they make an honest and reasonable offer up front. And, the Subaru Outback is truly outstanding!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Buying Experience

by nickcybela on 08/19/2008

I bought my first car from Walser Subaru, a 2008 Black Subaru WRX. I don't understand the car business, so appreciated not having to trudge through negotiations. The oil changes for life, free car washes, and 10 cents of gas savings are nice, too. Also, because I'd serviced with them before on my trade I had a few dollars towards the new vehicle through their rewards program. They also did the trade evaluation/drive with me in the car, and showed what prices were like on other similar vehicles throughout the state. When there, I got prompt attention and suggestions based off the features and functionality I was looking for. Everyone was friendly, and congratulated me on the purchase, too! Definitely a great experience for a first time buyer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
about our dealership

If you're searching for the perfect place to buy your next new or pre-owned Subaru, look no further than Walser Subaru! Our Subaru dealership in Burnsville, MN offers an extensive inventory of new, used and Certified Pre-Owned Subaru models. Our factory-trained technicians will help keep your Subaru running in top shape, and our impressive selection of OEM Subaru parts will keep you coming back time and time again!

what sets us apart
We offer great, up-front pricing without the hassle of negotiations typically found in car dealerships. Every vehicle is clearly marked with our pre-discounted Walser Best Price. There are no hidden costs and no negotiations.
Walser invests in the people and organizations in the communities in which we live and work through charitable giving and volunteerism. Walser Automotive Group donates 5% of pre-tax earnings to the Walser Foundation.
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