Sands service is absolutely terrible.
Their service department is completely trash. I bought my truck there and they have had it for exactly two weeks now. Bill, the service guy I've been talking to is [non-permissible content removed] I have no idea how he has a job still. Absolutely no updates about my truck like if they found what was wrong or pricing or anything. I've called over ten times now and every single time Bill says "uhhh yeah, I'll have to give you a call back," and never once has. It's absolutely ridiculous.
I purchased a used vehicle from Sands about 2 months ago. It is a used vehicle and i understand that it was purchased as is. However, this vehicle went through their 100+ point check and I was promised it was in tip top shape from the salesman. Well 3 days after purchasing it I was stranded on the side of the road, the vehicle died while i was driving it. When I had it towed back to the dealership I was told they would take a look at it but there were no promises. 5 weeks later I finally received my vehicle back after dozens of phone calls to people that seemed to have no idea what was going on. When I asked Sands to foot the bill for my first months car payment due to the fact that in the first month i drove the car a grand total of three times, they told me no way. $200 would have been a drop in the bucket for them and I would have walked away happy, yet they could not bring themselves to help me out. Anyway, i finally get the vehicle back, that same day the check engine light comes on saying my catalytic converter was bad, then 3 days later I am stranded on the side of the road once again because the vehicle died (turns out it is due to the same issue Sands supposedly corrected). Bottom line is, the vehicle I paid for is not the vehicle I received. The vehicle I received is unsafe and unreliable, I would not recommend purchasing a used car from this dealer.
promises not kept
They advertised you would get a 40.00 visa gift card for test driving a vehicle prior to 1-2-15, I went through the motions of buying a new jeep, but they did not have one in stock that I wanted so I went elsewhere to buy a new vehicle.They did not honor the gift card, after weeks of not receiving the gift card I stopped in to see what was going on, they told me the promotion expired on 1-10-15 & they could not do anything about it, they forgot to authorize the gift card.Stay away from this dealership, they make promises to you that they never keep,Nothing but smoke & mirrors from this dealership
bait and switch
worst experience i have ever had,They knew i was coming from 1 hr away even spoke to Jason before i left he told me he would have truck ready and when i got there it was on hold 1 week later it is still available on there website he tried to push me toward another truck but i was there to buy ONLY the one i was interested in
Watch out for the Extras!
I was very disappointed how the sales person kept pressuring me to buy the extras. Security Guard, which is bull is added to every quote / sale! I flat out refused. Then they really come at you with The Environmental Protection Package, which includes putting snake oil on the exterior and the interior of the vehicle. (for the low price of $599), plus they can add the "paintless dent remover" for $200 more! I wish they would take care of their sales people so that they don't have to sell this crap. I'm sure there would be many more happy customers if they would drop the extras! After getting the quote for everything, I changed my mind and left. I can get more car for $1100 dollars and not take any of their "extras".
Best Ever! Sands in Quakertown, PA for my 2013 Wrangler Sport
Sands in Quakertown, PA was the only dealer who actually read my specs for my 2013 Wrangler, offered me an itemized list showing the cost of each option I needed (and didn't try to sell me something that they had on their lot that I didn't need) and beat their long-range delivery date by eight weeks. Thanks, Amy, Matt and Marty! Five Stars are not enough for your extraordinary customer service, and zero stars is too much for many of the other dealers with whom I've dealt. Sincerely, James R. K, Jr. Pohatcong, New Jersey
WILL TREAT YOU LIKE A SECOND CLASS CITIZEN
THE PEOPLE AT THIS DEALERSHIP " Sands Chrysler Jeep Dodge Ram " WILL TREAT YOU LIKE A SECOND CLASS CITIZEN !!!!! This car dealership is filled with a bunch of incompetent, rude and disrespectful people. They claim that they can help any people get approved for a car loan. When I applied for a loan I never got anything in writing via email nor mail ! All I got was an email that said they could help me and they were sorry. They are a bunch of [non-permissible content removed]. My credit is bad because I was out of work for 9 months. Now I'm back to work and my wife and I make $125,000 yearly and they couldn't get me approved for a $25,000 loan with 20% down ???
The Sales people were more than pleasant , even with my son running around the showroom for more than four hours. They stayed late to make sure we had all of our questions answered and that we were well taken care of.