We purchased a vehicle in cash. Finance manager was rude and addressed me in a very sexist manner. He was so awful I asked for another worker to conduct our sale. Finance manager claimed that he was the owner of the dealership when I asked for a superior to voice my dissatisfaction. They overcharged for DMV fees and made no efforts to reimburse us. I had to send two emails. Keith Gorski was a personable and accommodating man UNTIL the sale was made. After that he ignored all of my correspondence and no one asked us if we were ever pleased with the vehicle. VERY DISAPPOINTING EXPERIENCE!! If it wasn't for the fact that they had the exact vehicle we wanted I would have refused to do business with them. Shameful!
First stop of 3 different dealers
Worked with Nick Pesiridis on a 2015 Jeep Grand Cherokee Laredo Altitude. Nick was great to work with albeit quite busy on the floor the day we went in. Nick was transparent and upfront on the negotiations and very professional. We did not purchase the vehicle as it did not have all we were looking for in the vehicle and ended up with a deal we could not pass on for a Limited model elsewhere. But Nick was great to deal with and I would recommend him and the Brigham and Gill team to anyone looking for a Jeep Dodge or Chrysler vehicle. He may have lost the battle but he converted a Ford family to a Jeep family.
Do no go here.
Extreme [non-permissible content removed] for your trade. Do not go here. They say they will match clear book value and true car, however they don't.
never buy a car here
Bought a 32 thousand dollar car and have been to the service department FIVE times within the first two months. was told they did a recall on the breaks TWICE, when they had not. They even put it on the service paperwork that they had completed saying that they had done it. Today, engine stalled, breaks locked, steering wheel locked, car would not start and then would not turn off, moved when it was in park. And, the answer to this was coming in next week. Not a single apology or solution offered. The worst customer service I have ever seen. Told me the car would be detailed and clean when I picked it up, was not even given a car wash or vacuumed inside. No one apologized, just acted like I was an inconvenience. Had to ask to told about the car-even where the windshield wipers in the jeeps were. I would NEVER recommend buying a vehicle from here.
They blew it
I basically went into the dealership telling them that I wanted to buy a car from them - all they needed to do is give me a decent price for the car I was buying and a reasonable offer on my trade in. We negotiated on a car that they said they could get - and I thought the deal was done. Very excited for my new car - I anxiously waited for my new car - after a few days - no word from the dealership - I call them to find out the status and the sales person sheepishly tells me that they do not have the car - but they do have a "demo" that they can get me. They should have told me this as soon as they knew - I decided that I wanted to work with people that were actually excited that I bought a car from them - I felt like I was bothering them that they actually had to go out and find the vehicle.
Dishonest and Rude
After agreeing to pay the full listed "Internet" price, I paid a $2500 deposit. As soon as the card processed, Ali asked me to sign an invoice containing a $200 doc fee, and a $179 glass etching fee. When I balked, he became angry, and began a string of lies. The glass etching fee wasnt a glass etching fee - it was part of the 'non-negotiable' documentation fee. When asked what the doc fee was for, he said it was for the registration process, and was required by law. Further he stated that the dealer would be open to a class-action lawsuit if they did not charge everyone the same fee. He stated that I would have paid this fee for every car I ever bought in Massachusetts. Note that NONE of those statements is even remotely true. See this consumer warning from the Massachusetts Office of Consumer Protection:[HTML removed] For a good laugh - read the lies other car salesman told the state investigators here: [HTML removed] If that wasn't bad enough - when I called him on it and asked for my deposit back, he literally balled the contract up, and said, "I'm through with you!" He stomped away and returned with my refund, practically throwing it at me. Keep in mind - I had agreed to pay FULL ASKING PRICE for the car. Just inexcusable behavior - both in committing consumer fraud by lying to me, and doing it in an insulting and pejorative manner. Pretty amazing really.
Great customer service until you actually buy a car
They did everything right including registering the car with my insurance agent etc. It had an inspection decal on the windshield and they even delivered it! Now they screw up the whole positive customer service thing by ignoring my emails regarding a copy of the owners manual that was not on the usual glove box place. Email to salesman, Sales Manager went no where. If they would simply answer with "We don't have one but you can buy online" would be fine with "We will order one for you" even better. I will have to come up with $60 to get a printed bound copy from Jeep which I can afford. Its just that after the sale you are simply put in the delete folder. Again great until after you hand over the check then you on their no reply list with teh exception of the service manager that keeps sending out "canned messages" About servicing the vehicle.
Such a great experience!!!
My experience with Bringham-Gill was absolutely FANTASTIC. Prior to visiting Bringham-Gill, I had a very frustrating experience with another local Jeep dealership in Newton. To make a long story short, the original Jeep I put a deposit down on and signed for was sold to another customer. Without offering me any solution, the sales team at the dealership apologized for the inconvenience and refunded my money. Unfortunately, they waited to tell me the news one day before my lease was up, and so I was left scrambling to find another car. After speaking with a loyal Jeep customer, he referred me to Bringham-Gill and assured me that this dealership would make up for any hassle that I had experienced so far. Sure enough, he was right. The team at Bringham-Gill is superior. Owner, Richard G., and General Manager, Brian W., took the extra time to speak with me personally about the type of vehicle I was looking for. Salesman, Rith L., spent countless hours with me on the phone and in person, working to ensure that Id have a car (in the color I liked) as soon as possible. Every person I encountered at Bringham-Gill was honest, professional, and extremely personable. I couldnt have asked for a better car buying experience and am thrilled with my new Jeep. I absolutely recommend Bringhim-Gill dealership and its staff when looking for a Jeep, Chrysler, Dodge, or Ram in the future. You will not be disappointed! Thank you Bringham-Gill! I will be back!
My husband and I had our car taken there after it had been in an accident. We purchased the car in August and at the time of the accident it only had 7000 miles on it. The man at the body shop was very helpful during our conversations about getting the car done. We picked the car up after New Years. Within minutes of driving the car I noticed a loud noise and a vibration. I called my husband and we decided to call the next day since it was close to closing and my commute home is already terrible. My husband calls and is told that everyone's perception of sound is different but to bring it in at our convenience and they will take a look at it. We bring it in and I speak to the body shop manager who drives it into the garage while discussing the sound with me and my husband is in the backseat. He explains how he can't believe this happened since it was test driven before returned to us. (My husband checked our paperwork before we went back and the mileage in and out was identical). He takes us to the waiting area and tells us what they do will and leaves. My husband and I stay in the waiting area and watch our car leave and then return. Suddenly, my husband gets a phone call from the manager stating that he wanted to make sure that was my husband with me before he came out to the waiting area to explain. He tells my husband what is wrong with it and eventually meets us. Mind you the car is in both of our names and he has been speaking to me since I'm the one who actually drives but does not address any of the issues with me. We find out that there is a bad wheel hub somewhere though they are not sure where or if it is from the accident. So we go back to a rental car. The next day we get a call that it is in fact the two front wheel hubs and they think one is just bad and one is from the accident but will all be fully paid for. Conveniently they are BOTH located on areas affected by the accident. When I picked my car up a few days later the body shop manager was above and beyond sweet. At one point he pulls another man into the conversation and begins to talk about how the wheel hubs on the Jeeps are cheap and he basically thinks it was a bad part. He states that multiple people test drove it before it was given back to me. He shows me a few pictures: the wheel hub, my license plate, and the mileage when we brought it back in. When I get back into my Jeep I again notice that the supposed mileage in is at the exact same number as my Jeep when I started my car. I have not had any problems since but have no intentions of going back. People make mistakes but I do not appreciate being lied to as if I do not understand what happened. I may have to drive farther to another dealership but after this behavior it is worth it.
Brigham Gill-Bad Service Department
The service department of this dealship is very bad. Very un professional managers. Expensive and give you run around.
TLDR: dealer lied to get me in the showroom and raised price of car $1600 after I drove 70 miles. I called Brigham-Gill Jeep and talked to Brian. I explained to him that they had a Jeep Cherokee I was interested in but another dealer had already given me the run-around and I was leery . I also explained that they were far away (~70 miles) so I wanted to make sure they had it in stock, what kind of fees to expect, and what the asking price was on the car. He answered a bunch of questions for me and everything sounded good. Then told me the Cherokee I was interested in was a Demo with 5000 miles on it and told me the asking price. They had the exact car I wanted and it was a demo so I should be able to get it cheap. The asking price was already cheaper than my negotiated price with the other dealer, as it should be with 5k miles on it. I told him everything sounded good and I would talk to the wife and we would probably be up later in the day. I should have know it was too good to be true but I had explained that I lived far away and that I had already walked out on a dealer that tried to pull one over on me, right? Wrong... My wife called the babysitter and asked her to come over right away to watch the baby. I drove the hour and twenty minutes to the dealer to get things started. I looked over the car and found out the car had 5800 miles. Brian started working up the paperwork and somehow the price had jumped $1600. I told him that wasn't what we talked about over the phone said he could take 1k off and that was the best he could do. I then told him I had several offers for $500 more for a brand new car with zero miles on it. Do you really expect me to buy a car with 6k miles to save $500 I asked? He shrugged his shoulders and again told me that was the best he could do. I called my wife to tell her to cancel the babysitter be she was already on her way. I told Brian that we would not be making a deal. He asked me what dealer offered me the car for that price and said there was only 3 cars left with those options... Thanks for wasting our time and money Brian, I hope it is worth the negative review I leave on every website I can find.
First Best Price
If you want the first best price go to this dealership! I shopped 3 different dealerships via e-mail. Brigham and Gill had the best first price. The Quirk dealership was too annoying and would not stop pushing for a deal. It was a pleasure to work with the knowledgeable sales and management staff at Brigham and Gill. They honored all of my requests. It was a relief to my family to have the upfront best price, test drive the van and sign the lease. I work in the Biotechnology industry so I am not such saying these things if I didn't mean it. If you want a great deal at a great price stop in and see any sales rep. (Mine was Patrick). Say "Hi" to Chip for the paperwork. Great guy! Overall car buying experience at this dealership was excellent!