Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
Used 2017 Ford Raptor - had truck five weeks before.....
byon 02/26/2024
Had my $50K raptor all but five (5) weeks before it ended up at a Ford dealership for some extensive warranty repairs / replacement as follows: Replace IWE's Vacuum lines Transfer Case Front and Rear Axles Contacted the sales department to inform them and have yet to hear back....
BAIT AND SWITCH
byon 12/06/2023
Put a deposit down, then they sand bag and delay about OTD pricing, while selling the car to another person. THEN OFFERS SOME STUPID DODGE AS A COMPESATION .Money grab, wants financing low credit score victims to pay their insane rates, and hope for a repo. [non-permissible content removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
needs improvement
byon 10/30/2023
I have a real id from Montana and their fancy id reader came back and said it was invalid. they said they knew it wasn't, but because of that issue they couldn't take a check. that really is a crock of you know what. if they are going to sell me a car regardless even though id reader says invalid they should accept a check. had to wire money, definitely a convenience for them and a pain for me. Also was told the truck would be filled up. nope, just over a half tank when I picked it up.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Purchased
byon 01/05/2022
Sales service worked with me on interest rates and the bank. Service was friendly and got me out of there fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
3 weeks soonest appointment
byon 10/26/2021
I was given a we owe for AC Charge and fan noise the service department never returned my voicemail and when I called I was told soonest appointment was 3 weeks out and I had to leave the vehicle for several days 🤬 The passenger seat is automatic and not working they don’t seem in any kinda hurry to fix anything. I won’t buy from here again the seat should have been fixed prior to purchase. Don’t expect much from them after purchase everyone has been unhelpful.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
YEAR OLD LEMON VEHICLE
byon 09/13/2021
They seem nice. But they won’t help you ever. The car went into the shop 4 days after buying it. And three years later still is in the shop once a month. Nothing works. Nothing gets actually fixed. It’s fixed for a couple weeks then goes right back to service.
- Recommend this dealer? No
Second vehicle purchased!!
byon 08/17/2021
Thanks to Ricardo our salesmen and Ezequiel for teaching us about the vehicle. This is our second purchase from Bill Luke. Will continue to recommend to friends and family. Thank you Bill Luke!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Beware of tint and tire pressure!
byon 05/13/2021
Love the car we bought but 2 things that were disappointing with Bill Luke which would make me question buying another car from them or referring them to someone 1) Window tint - was charged $359 to put basic carbon film window tint on JUST the front driver and front passenger windows. Appears the dealership policy is they only put window tint on windows that don't have factory tint - this makes zero sense considering we live in Arizona. This was never disclosed to me, brought up in any of the paperwork or suggested that more tint could be added; the sales order just had a line item for window tint/lifetime warranty for $359 which would assume the entire car had tint added by the dealership 2) Tire pressure was overinflated at 46 psi. Brought car to Discount Tire to get tires down to recommendation. The car drove very bumpy with higher pressure and suprised this wasn't caught during the delivery checklist process
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Crooked bait and switch
byon 04/21/2021
Called about a listing in Autotrader and talked to Chris Ortiz. Chris notified me that the cash price I will have to pay was more than $2000 more than the listing showed because the listing included a $1000 leasing incentive, $395 in tinting costs (WTF?) and $600+ in documentation fees (WTF?). Chris (or his boss) didn't seem to care that they are lying with their listing. Makes you wonder what else they are willing to lie about for a buck
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Quick and smooth purchase experience
byon 02/27/2021
Sent an inquiry via webpage, got the response in just a few minutes, scheduled a test-drive, and within a couple of hours, I drove out the lot in my new car. My salesperson, Mr. Joey Aguirre, was attentive, helpful, and very responsive. I didn't waste my time doing back-and-forth haggling hassle as my salesperson and the finance manager, Mr. Blake Toolan, were all very kind and helpful while straight to the point without any pressure. For all my car-buying experience of over 20 cars, this was one of the quickest and painless ones.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor dealership, slight of hand with the numbers and will give you nothingt
byon 01/30/2021
Beware
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Challenger
byon 01/02/2021
100% would recommend Bill Luke, everyone that worked with me to help me get my Challenger was super professional & I would definitely do the process over again Albert , Terrance & Thayer helped a lot
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very painless
byon 10/18/2020
It was extremely easy to work with this group. I forwarded all my information to them and they had all the paperwork ready when I got there! The staff was professional and very nice. I definitely recommend them!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used Kia purchase
byon 09/05/2020
Used in house financing. Started the process online. Kevin and Alberto were great! 5th time I have used Bill Luke for a purchase since 2015. Will continue to use them for my future auto needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase experience
byon 05/30/2020
Very helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Highly Recommend Visiting Larry Allen!
byon 05/28/2020
My husband and I recently purchased a vehicle from Larry Allen at Bill Luke. Larry was an absolute professional, exhibited great customer service, was knowledgeable about the vehicle we were interested in and did everything he could to ensure we were getting the best deal available. Larry was not a typical high-pressure salesman, instead Larry was polite and patient. I would highly recommend visiting Larry while at Bill Luke!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
awful
byon 05/14/2020
Worst car buying experience ever. Rude and very condescending managers, misleading and manipulative sales practices. I expected fair, honest pricing and professionalism from such a big name dealer. Boy was I wrong. Never again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great sales experience
byon 03/09/2020
Great car buying experience from arrival to departure. Don and Justin were fantastic sales reps who took their time, listened to our wants and ultimately helped me purchased an amazing car that checked all of my boxes! Roberto in finance was friendly, helpful and even helped me get an interest rate 1.4% lower than anticipated. Chris was awesome during the vehicle hand off as well. Informative, funny and a great personality. Thank you all so much for such a great car buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy Transaction
byon 12/23/2019
That may have been the easiest time ever purchasing a vehicle...It was only 3 hours, and it was a very comfortable experience :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase Experience
byon 11/05/2019
Second used vehicle purchased within last four years from Bill Luke in Arizona. They have great buyers, their used cars and trucks inventory is excellent. Prices are very competitive. They do a nice job preparing vehicles for resale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Just give them a try
byon 08/31/2019
Really enjoyed my buying experience at Bill Luke. Justin was honest and took care of me. It's a big place, don't be intimidated. I knew what I wanted and got it, the trade in was even easy. Honestly, know your trade-in value ahead of time and you'll be fine ;). Would buy again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
1 Comments