Mercedes-Benz Of Wilsonville

My wife and I leased a new C300 in December from MB Wilsonville, and although I am totally happy with the final deal, I do feel compelled to let everyone know that at this point, based on how the whole transaction went down, I do not feel I would ever do business with Wilsonville Mercedes Benz again. In fact, even though I did prepay the maintenance, I plan to take it to a different dealership for maintenance. I will try to be brief in explaining why I feel this way. 1. When we got to the business manager, the final numbers presented by Brian Revord were not the same as we had discussed with Brandon King. This really was not a problem for us until Brian threw his hands in the air and said that that those were the numbers they gave him, with the attitude that there was nothing he could do about it. It was only at our insistence that he took action to check into it. Ultimately the monthly payment was more than what we negotiated. 2. After checking, Brian Revord said they had not included a USAA rebate, and after plugging that in, presented a payment that was only marginally closer to our expectation. And again conveyed that it was not his problem, and we felt we were expected to just deal with it. Which at this point, we were not. And again, only at our insistence, did he reluctantly check with Brandon King to ultimately recover the work sheet we were working from. 3. After confirming that the numbers were in fact wrong, we did find that Brandon King had made a few adjustments to the numbers, but confirmed what the payment should have been. When I expressed to Brandon King that we should have had a conversation about the final numbers before we got to the business manager, he graciously acknowledged and apologized. 4. At that point the graciousness ended as Brian Revord appeared to struggle to make the numbers work. He was visibly upset with us and pouted throughout the remainder of the transaction. He only spoke to us when absolutely necessary to complete his task. With Brandon King in the room for the remainder of the transaction, we made great attempts to lighten the situation and hopefully turn a sad and frustrated event into the happy one it should have been. 5. The final monthly payment actually worked out to be less than what we originally thought, which we were happy to see, but Brian Revord offered no explanation. If that was his way of trying to make the situation better for us emotionally, it totally failed. The issue was not really about the payment difference, it was not really about money at all, but integrity and respect. 6. As a whole, the “team” we worked with that night was quite dysfunctional. They all acted like they worked for different companies, each interested only in their responsibilities. Including the Sales Manager who we never actually talked to. At one point our sales consultant, referred to it as the 'B' team. 7. A few days after the transaction we were informed that the lease agreement still was not correct, and we needed to sign a new one. The bottom line payment was still the same, but they had to send someone out to have us sign new lease documents. I have had several conversations with the leadership team at MB Wilsonville about this situation, all seemed sincerely disappointed in how things worked out. But in the end, they just don't get it. There are definite leadership issues at this dealership.