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Matt Castrucci Nissan


3013 Mall Park Dr, Dayton, OH 45459 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Nothing is Wrong
Written by BriLaw on 08/09/2017

I. Purchased a $50k + 2017 Nissan Armada. Took it in several times with only 400 miles on it. Complaints/ Problem: Air Condition at idle blew warm and humid air.... Had it looked at once they said it seems to be ok. Took it home and bought a gauge that you put in the vent to show the temperature, while driving it read 40 degrees at idle it went to 60-70 degrees. Took my vehicle back to Castrucci, this time they kept it a day and a half only to tell me and I quote "Checked system and found AC working properly, vehicle is operating as designed at this time" picked up my SUV and drove it around, parked it and 5 min later it blew warm air...Took it back immediately and the manager came out and drove it to tell me it was ok. The manager was Arrogant and condescending. So I made a appointment with Jeff Schmitts service dept, they brought me right in to find not only was the freon low, but the coupling fan was leaking and blowing oil all over. They showed me and stated the assembly needed replaced. Long story short they (Jeff Schmitt) Replaced the cooling fan coupling assembly and added Freon.... So I would not recommend Matt Castrucci service dept. at all.... Sales is great. Service Sucks!!!! And not one sorry for inconvenience...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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