Brown's Fairfax Nissan

Today 7:00 AM — 9:00 PM
Open Now
Sunday
11:00 AM — 5:00 PM
Monday
7:00 AM — 9:00 PM
Tuesday
7:00 AM — 9:00 PM
Wednesday
7:00 AM — 9:00 PM
Thursday
7:00 AM — 9:00 PM
Friday
7:00 AM — 9:00 PM
Saturday
7:30 AM — 8:00 PM
Open Now

Customer Reviews of Brown's Fairfax Nissan

4.9
Overall Rating
(69)
Recommend: Yes (26) No (1)
Write a review: Sales | Service
sales Rating

Great experience

by Piettemw on 09/07/2016

Low pressure, lots of attention, great deal! Hopefully post purchase experience will be as good! I would recommend for anyone looking to purchase a car

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

69 Reviews
Sort by:
sales Rating

Okay but could be much better

by robinkwallace on 09/21/2016

Sales was excellent. Finance okay however willing to make my purchase a positive experience. Overall my experience didn't feel like I was getting a good deal. But I say again the sales department was professional, the best part of my purchase.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

4 Comments

sales Rating

Great experience

by Piettemw on 09/07/2016

Low pressure, lots of attention, great deal! Hopefully post purchase experience will be as good! I would recommend for anyone looking to purchase a car

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Well Done!

by AbteenKarimi on 08/16/2016

I was given a very good price for my new Nissan Altima. Both the salesman and the finance manager were friendly, knowledgable, and did an excellent job overall. I would certainly recommend your dealership to others, and the experience I had there was by far the best I had at the dealerships I visited.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great car purchase experience

by jacskate on 08/16/2016

Very easy transaction. Fair pricing and value for my trade in. I would recommend this dealership to friends and family.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Tyler's Rogue

by Tylercook on 08/11/2016

The service was remarkable. Very well put together easygoing dealership with a great team. Looking forward to be a future customers

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

High Standards With Friendly Service

by JTylersan on 08/04/2016

My Versa was in for its 30K Mile service maintenance. I appreciated how detailed and extensive the list of items that were serviced. It gives me a good impression that my car is being well maintained. My miles may be low for a four year old car but it came out of the service with pep and it still drives like it was new. More importantly, I like the people who work there. They are professional, friendly and upbeat. I typically wait on my car when it is serviced and the crew makes sure my stay is pleasant and comfortable.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

by OliviaDelisi on 07/31/2016

Truly exceptional service :) Steve was very helpful and informative. I will definitely go back there next time. Thank you Nissan!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service!

by MQuiles_118 on 07/30/2016

A familiar face. William Gray is why I chose this dealership. I am familiar with the Nissan Brand am a loyal customer and love it!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Solid Customer Service

by MKParker on 07/29/2016

Jermaine King has been nothing but AWESOME! I've had to bring my car in for several repairs lately, one of which was still under warranty and I've been treated with respect and kindness each time. I've been updated on status, given a loaner vehicle, and basically treated like a family member. I have been very impressed with the level of customer service I have received at Brown's Nissan Fairfax.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Altima

by FennieT on 07/15/2016

The friendliness of the sales rep. Their knowledge of the vehicle. Very thorough in explaining everything pertaining to the vehicle including all features. Preparing the vehicle for delivery.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

09 July 2016 visit

by InUiChoe on 07/10/2016

Courteous, greeted by name when I walked in, handled the process without issues. Clear an concise explanation of what work was needed and what could be delayed.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Customer Service

by zolli6769 on 07/03/2016

Customer service was excellent. Steve had left for the day and the young man that sits next to him acknowleged me as soon as I came in and got someone to assist me and get me checked in. That same young man came out and explained everything to me in detail to ensure I understood the invoice, what was completed and the recommendations for my car. I really appreciate his customer service. Sorry I can't recall his name right now! appreciate his customer service. Sorry I can't recall his name right now!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Brown's Nissan Experience

by Guy_Barnes on 06/25/2016

The staff at this location was very cordial and they fulfilled all of my needs. There were some possibilities that could have been fixed, but the staff talked with me and we reached a determination that benefited the whole.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Diann D

by DIANNDJR on 05/29/2016

my saleslady, Sharon Connacher, makes my transaction smooth and she goes out of her way to see that I get the car with all the "bling" that I request and works with my budget. She's the best.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Service

by Sudhir_Oberoi on 05/23/2016

Steve really cares about his clients. When he explains a service needed, he means from the bottom of his heart the need and not try to make an extra buck for the dealer.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My car passed inspection

by CassieJoB on 05/07/2016

I liked that even though I came in with out a scheduled appointment or even expecting to go there that day, I was taken care of quickly and courteously. My car had failed inspection that day and Jermaine, my usual Service Representative, made sure that I left with, as he put it "with a smile on my face." He immediately identified my car's problem and got me on my way.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Mother's Day Gift

by Ollison on 05/04/2016

The sales advisor, Mr. Jon Thia, was committed to providing me the car I wanted and did not pressure me into buying a car I did not want.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Top Quality Service

by Brenda_B on 04/09/2016

I appreciate that there were complementary donuts and fruit as I hadn't eaten. The staff were very polite and explained everything well and I really liked that they washed the car for me.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Customer Service

by Walrusguy on 04/04/2016

There was a miscommunication on the fact that I just wanted the lube points done and not the oil changed. They changed the oil and when I told them that I had just changed it last week, they were very helpful in ensuring that I didn't pay even though I was willing to pay and take a credit for my next oil change. The issue was handled very professionally and courteously.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

GTR Service 1

by tpham68 on 04/03/2016

Moe was a very exceptional service advisor. He squeezed me into a service appointment and was very courteous to my schedule. He was very professional and got me in-and-out of the dealership with time to spare. Highly recommended.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My Latest Service Visit

by SCGPLXXVI on 03/10/2016

I liked my experience working with Donald. He expressed a great enthusiathism for making sure my service visit process was completed properly. He added intuitative knowledge about tires when to service them and how they wear. He also demonstrated a vast knowledge of all aspects of vehicle maintenance and performance. He also treated me like a valued customer, which I greatly appreciate. I hope you are showing him the same courtesy as he shows his customers. I still enjoy your dealership very much. It's always clean and has a very pleasant atmosphere.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

about our dealership
Google Map