Coggin Nissan at the Avenues

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Customer Reviews of Coggin Nissan at the Avenues

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Best car buying experience ever!!

by HeatherK on 12/07/2016

I traded in my old car and purchased a new vehicle - they made the process as seamless as possible. A huge thank you to Chris, John, Aram and Zen for their patience, honesty, help, and courtesy. I've purchased four cars, all throughout different dealerships and hands down the customer service was above and beyond at Nissan at the Avenues. I couldn't be happier with my car and the no pressure buying situation. Thanks again guys!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
33 Reviews
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sales Rating

Best car buying experience ever!!

by HeatherK on 12/07/2016

I traded in my old car and purchased a new vehicle - they made the process as seamless as possible. A huge thank you to Chris, John, Aram and Zen for their patience, honesty, help, and courtesy. I've purchased four cars, all throughout different dealerships and hands down the customer service was above and beyond at Nissan at the Avenues. I couldn't be happier with my car and the no pressure buying situation. Thanks again guys!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New Car Purchase

by Tramman on 10/12/2015

The buying experience overall was great. John Paul Helms, the salesman was fantastic in that he didn't pressure us in any way and was very effective in his explanations and demos. The sales manager was also great to work with in that he didn't pressure us either and understood this was a major transaction for us and was very pleasant throughout the purchasing process. Based upon our experience, if you're looking for a new car, Nissan at the Avenues is the place where you should go. I've bought lots of new cars over the years and this was the best experience yet.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2 continuous years of fabulous service!

by Bond0072432 on 10/06/2015

Since purchasing my CPO Pathfinder from Coggin Nissan at the Avenues, I have nothing but glowing reviews of Bill Mooney and his service team. They have always gone above and beyond (even taking out a front seat to find a ring I lost!) and I leave feeling like I've gotten fair and professional service every time. Thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

GREAT SERVICE WORK

by King40pham on 07/01/2015

Corey Maxwell and Faye Bay are the bomb. I work out of town and needed my 100K service completed. They provided me with a car to drive and was finished with the work on my car days ahead of schedule. You guys rock. Keep up the great work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recent Service

by MCRothman on 06/14/2015

My recent Service experience at Coggin Nissan was superb. Frank and Natalie in Service took excellent car of my 2013 Camaro. They went above and beyond to ensure I was satisfied and that my Certified PreOwned (CPO) vehicle I had just purchased weeks before at the same Dealership was taken care of. I had numerous items that needed repair and they not only took care of the items with exceptional speed but also gave me a rental car while I waited. I would highly recommend Coggin Nissan for your next purchase.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Crew

by elisablu on 03/24/2015

Can not say enough about this Department n Staff Awesome Crew n Always pleasant to see n be around. Very Cool n No Stress...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Terrific Service

by henryjo on 03/19/2015

The service reps provide a explanation of all work that needs to be done. They do an excellent job at helping me to understand the scope of the work and why the recommendations are being made. Service is scheduled when it is convenient for me and my family. Thank you, you are wonderful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great guys

by Gsxrrobb on 03/09/2015

I purchased a new Nissan at this dealership and it was a great experience. Tam the store manager was honest and sincere. I have bought many cars in the past but I have to admit that this experience has left a positive feeling that I will not soon forget. I will recommend this dealer to anyone looking to make a car purchase!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Employee switched contracts without permission

by Semnole on 01/12/2015

On 11/17/2013 we found a vehicle on their lot and decided to pursue the purchase of it. After we put $2,000 down and started the process of purchasing it with finance, we were allowed to drive it home while the dealership searched for a bank to accept a loan with us. Dealership called back a few days later and said no bank would accept us and we needed to find our own bank or return the vehicle. Since we already gave the car to our son for his Birthday, we had to immediately search for a bank to give us a loan. We found a bank who approved us but with a high interest rate and provided the dealership with a check for the remainder of the cost of the vehicle. At a later date, we found another bank with a lower interest rate and requested information on how to cancel our GAP insurance we originally purchased since we would have it with our new loan. Dealership had no record of GAP insurance on the vehicle; however, it was listed on our original contract and included in the price of the vehicle. Come to find out after further inquiry that the finance employee cancelled our GAP insurance the same day we drove the vehicle off the lot (11/17/13) and purchased a service plan in its place, which included oil changes and other services only provided by their dealership. My son drove the vehicle several months without GAP insurance which we were led to believe we had. Good thing he did not have an accident. We never approved the cancellation of the GAP insurance or purchase of the service plan since we do not live near the dealership and would not drive a long distance just for an oil change. A carbon copy of the service contract provided to me by the dealership does not have my signature on it so I am unsure who signed the original and sent it off. We are still trying to get full reimbursement of the cost of the service plan, which again, we did not purchase. Be aware of shady practices by their finance department.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

3 Comments

sales Rating

Buying my car was the easiest experinece ever!

by kbakins on 11/24/2014

My family and I went shopping Saturday morning for a car for me. Yen (salesman) was very easy going but thorough. He showed us a car that had exactly what I had asked for. We took a drive in an Altima that was fully loaded. The car drove great, it had very low mileage and was almost new. By Saturday afternoon I was driving my new (to me) car. My husband and daughter loved it too. We are a large family (husband 6'4") and we all fit with plenty of room.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Bill Mooney, SUPERIOR Service

by 19611 on 10/06/2014

Last week, once again I had my 2007 Altima (139K miles) serviced at Coggin Nissan At-The-Avenues. All service writers are good; Bill Mooney is TOPS!! He is knowledgeable and knows what needs to be done in a timely manner. I bought my altima here; it would be shocked if I took it anywhere else. wlsmith

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Consisently the best service

by BlitzLady on 09/30/2014

The Coggin Nissan at the Avenues Service Department is the best! I look forward to the warm greeting, the special attention they give my small dog and the honest service with all the extras.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Beware of Yo-Yo Scam

by cremofjax on 07/25/2014

I leased a 2014 Frontier. Not the one I wanted, more expensive, but they gave me decent payments. I did all the negotiating, signed all the paperwork, went through all the financing, etc...4 weeks later the Finance Manager, Rodney H, called me and asked me to come in. I thought it was concerning my title as I had not turned that over to them yet (finally located it), but I had called them and faxed over the title so they could see I had it, just no time to get it down to them. NO ONE ever returned my calls or would acknowledge my faxes. When I arrived, they kept me waiting over an hour and a half, finally Rodney took me to a back office and told me that the financing they had contracted me for had not gone through and that they required $8000 to keep me in the truck!!! He said they could put me in a car, but he knew my only reason for visiting Nissan was to lease a TRUCK. I have purchased or leased over 9 cars for family members and myself and have NEVER had anything like this happen. I called the GM, Tony R, explained the situation to his secretary, who was clearly upset for me and very kind, but I NEVER heard back from Tony. I can only assume that he is aware of this practice, known as Yo-Yo-ing which is perfectly legal due to a clause they place on the BACK of the contract. I found this out through a finance manager who is a good friend of my family's, but unfortunately lives 1200 miles away. I also have it on good authority from another family friend in the industry that I am not the only customer Coggin Nissan has done this to. The way they handled the whole deal was the worst of all...I felt as though I was surprise attacked, and it was extremely humiliating. At the very least, the GM should have been the one to deliver the 'bad news' and possibly worked to find another truck for me. I've spoken to 4 other finance managers to try and get some clarification on this, each one told me that they do not allow the buyer to leave with a vehicle unless the financing is COMPLETE. They, too, were appalled, but had heard from others about Coggin's practice of this. I only write this to help others avoid time wasted, a ton of stress, embarrassment and complete inconvenience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Buying a car is stressful and exciting!

by HellionW on 07/04/2014

Buying a car is stressful - that's a fact. It's usually a lot of money and you want to make the best deal you can. I did my research this time - I had a trade amount decided and knew exactly what car I wanted. I initially searched on the internet for all Nissan dealerships in Jax and Nancy at the Avenues called me first. I met with her the next morning and the rest is history. She and her sales manager Brent found the car I wanted which had to be shipped from Jackson, MS! I prefer to obtain my own financing - one of my highlights was getting the purchase order from Brent and that was the exact price I paid - there were no last minute add-ons. I expected them to make money and I needed to feel good about my deal. Could someone else have gotten the car for less? Possibly, even probably. But I feel good about my deal based on my research. And, Nancy and Brent both treated me with respect. At the end of the day, I got the car I wanted and I am excited! I love my Nissan Juke SL! Go see Nancy-she is great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always great service

by shale2 on 06/30/2014

This service team is awesome! Jai always welcomes me with a smile and a great personality! And takes care of my Juke! I purchased my Juke from Nissan on Atlantic and I cannot begin to tell you what a horrible experience I had there but believe me I have shared with everyone possible, that's how bad it was, but I always end my conversation on a perfect note, which is to go to Nissan of the Avenues!!!! Thank you Jai and Bill!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The process of sales, pricing, fairness & honesty in dealing with clients?

by Emainique on 05/02/2014

I went to this website to find a simple car that would bring me to work from home. I established my budget as $15,000 and my credit union gave me the approval. I read from your website great reviews from this company. So, I emailed and called. I met the person who answered the phone introduced me to another salesman telling him that I have a budget. He showed me cars $17,000.+. I told him over the internet it was 14,200+. Then because there was none he showed me the slightly used car (1 yr or 20,000+ mileages). I was really frustrated! Anyway, I agreed to try one. While in the office he turned me over to a lady salesperson telling me that there was a miscommunication. The lady told me she emailed me with 2 cars. I chose the versa which is 14,200+ which is within my budget. The next day I came back and the paper work started: my car was traded in for $500, my tag will be transferred. And the day previously the lady told me that I will be given a cash back if I let them finance my car. And there will be discounts because its the end of the month. Finally when the sales manager handed the paper it was $17,000+ I asked her where are my discounts she told me it was already deducted. I told the manager no I can't take that and we haggled at the price showing me the start of monthly payment as $297. I told them what is important is the whole sale price and finally after several haggles I settled for 16,200+. I thought it was a done deal, they did not say anything else but told me to wait for the finance lady. There I haggled again, because, she was offering me to purchase an 8 year warranty , an addition of $23 on top of 297 (selling a warranty in a new car?). I said no twice finally she said just to sign bumper to bumper etc. I did signed it with additional cost of $0.40. She gave me all paper works in an envelope, not telling me what was written there. I just ask one question how much was the APR (I should have asked what was written there, If I were given prompt, honest and enough info I should have backed out). The sales guy whom I talked to the phone with,walked me out and gave me the car after giving me an overview of how to's (so I talked to 3 sales agents). I went home, sleep and woke up and read the Retail Installment Sale Contract Simple Finance Charge and here is my buyer's remorse The amount financed /credit provided to me was $18,563.67, excluding the $2,000 Down (I signed for $1,000.00) and the Total sale price is $24,305.00 This is 75 payments. I know I saw brief commercials of them of 0% warranty and $500 cash back this month of April and I emailed the lady about where did it go? The trade in, the transfer of tag, the cash back? The discount? which they told me they gave me? Honestly what I can say at the moment regarding the car- it is really a nice car. I just wanted people to know and learn what I have gone through and be prepared to deal with whatever the situation is.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

Very satisfied... Nissan service team is the best!

by Jaehawk on 04/21/2014

Bill ,Kristen, Jai, Cory and Faye are the best service advisors by far. However I usually work with Bill and I appreciate his expertise and professionalism. It's this type of service that keeps me coming back to Nissan at the avenues service department. I live closer to Nissan on Atlantic however with the excellent service I recieve constantly it's worth the extra drive... Bill you're awesome! I appreciate all that you do! You guys keep up the great work. Mrs. Janessa Hawk

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

happy with service

by chancer1 on 03/08/2014

service department is great, very professional and accommodating . I've been getting my car serviced there since i purchased it 3 years ago. I've always been happy with the service received and have found that prices are more than competitive, they often beat the competition.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by ejo13 on 03/02/2014

As always my experience with the service department was at the top of the line.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service in a timely manner

by cstarmer on 02/17/2014

I have dealt with this dealership for service for a number of years and always had great service, attention to detail and excellent quality. They were able to work me in to their work day schedule at my convenience. Bill M. always does an excellent job in reviewing past services performed on my vehicle and we discuss needs, never being overbearing of demanding, making recommendations that make sense to me. Dealing with Bill, is why I will be a returning customer for my next new car purchase. Thank you Nissan of the Avenues for taking good care of my Altima.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service in a timely manner

by cstarmer on 02/13/2014

I have dealt with this dealership for service for a number of years and always had great service, attention to detail and excellent quality. They were able to work me in to their work day schedule at my convenience. Bill M. always does an excellent job in reviewing past services performed on my vehicle and we discuss needs, never being overbearing of demanding, making recommendations that make sense to me. Dealing with Bill, is why I will be a returning customer for my next new car purchase. Thank you Nissan of the Avenues for taking good care of my Altima.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

about our dealership
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