Rensselaer Honda

I would highly not recommend purchasing from this dealership. I bought a new car from here and at less than 1k I had minor issues with the car and they refused to contact me back so they could be addressed. They brushed my concerns off like they were no important. I was talked down to by the manager there like I was a typical woman who didn't know anything about cars. I just wanted the minor concerns I had with my car addressed. I can't imagine what they would do if something major were to happen to the vehicle. I contacted Honda corporate to got try to get them to help resolve the issue. This only made things worse and they still refused to help. As a promotion when you buy a vehicle with this dealership they offer 3 oil changes, 2 tire rotations and 3 state inspections free. They also offer to pick the vehicle up while you work so you don't have to wait for it. This was a huge selling point for me. (Many other local dealers offer this program too but don't offer to pick it up.) They now refuse to honor this because I took the situation to corporate. It's not about the money or the free things I was promised. This is about how unethical it is for them to promise me something to get me to buy a car from them and then to not honor their promise. They're actually refusing it. They refused first to even look at my concerns about the new car, and now they are refusing to honor this promotion. The promotion is still valid and they will still offer it to new customers. Honda corporate cannot force them to do anything (of course!) Everyone here is extremely unprofessional including the president Andy J who I have requested call me numerous times to discuss this situation. He has refused to do so and has not answered my emails that I have sent as well. (After googling him because no one at the dealership would provide me with his info or his name.) I have never had such an unprofessional experience at a dealership or been treated this way after making such a large purchase! Unbelievable!!!