Subaru World of Newton
Back to Service Reviews
Dealership Service Review
service Rating
Repair
Written byon 09/01/2018
updated 09/06/2018
The customer service was great. My husband had to call to speak with a mechanic that did not seem to find the issue even though it clearly was making a noise when the car made turns. My husband is a mechanic and asked him to find the issue because it was the struts and it was definitely making a noise. They tried again and finally found the it was the struts and also fixed my ac. I'm happy they did not give up and fixed the struts and found other issues and fixed it as well. The vibration is still there which I'm hoping can be fixed with new tires. However, I feel like now the brakes might need to be replaced now which I will have done by my husband. Overall, they did help me and I'm happy with the service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
dealerreply on 09/16/2018
Dealer Response
Meghan, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance.
Regards,
Brooke Canty,
Business Development Manager
Subaru World of Newton
Report