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Dover Chevrolet


5 Dover Point Rd, Dover, NH 03820 (map)
Today 9:00 AM - 7:00 PM
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Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Warranty denial on brand new truck
Written by Nlevesque on 09/06/2018

I would rate this place lower if I had an option. Bought a brand new 2018 Chevrolet silverado 1500 the beginning of June 2018 with 12miles on it. Truck has spray in factory bedliner which costs more than the truck next to it with a drop in or nothing at all. After 2 months the bed liner was peeling up on it's own on the edges of the tailgate and the sides of the bed. I had used the bed 1 time and put in a few metal wire fencing posts, that minor use caused the bedliner to tear up and peel in the center. They refuse to warranty it as "misuse". This is absurd, subpar materials and job has resulted in this terrible liner. The factory had not even scuffed the surface of the bed prior to application. These bed liners will cause rot, sand, salt and water will seep under them and sit and rot the bed. Pathetic for a $50k truck that I need to have the liner completely ripped out and linex to do the right way. Do yourself a favor and don't spend the money on the truck that comes from factory with their liner. Dealership refuses to warranty this even though it is clearly a flaw with the factory liner.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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steph_e on 09/07/2018
Dealer Response
We're very sorry about the situation you have described and would like to discuss it further. Please content us at your earliest convenience so we can come to a resolution together. Thank you. --Mike Watson, mwatson@iclautos.com
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