More Money...... LostCarWritten by Shawn_M on 02/14/18 11:25:47 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
This experience was horrendous. I went into the dealer fully understanding my situation and had the mean to make the situation whole. I left a day an half later to go to another dealer because Suntrup was not able to get their stuff in order. They kept trying to finance me for a bigger car, and even after I said let move down to a little smaller SUV they continued to run me for the bigger. I finally had to say, take the path finder off the table, I was a rouge. All the while, they kept coming to me with a request for more money and more money. Almost to the point that all I was financing was the negative equity in my car. We finally found a car I liked, and lender willing to work with me, however Suntrup kept pushing me to sign papers before seeing the car. They had misplaced the car and spent over 2.5 hours trying to locate said car, they finally located it and then could not find keys. At no time did a member of management or the finance team come to talk to me. They just kept sending out the sales man, who was pushing me to sign for a car site unseen. Long story short, this dealer lost out on a $28K sale.