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Richfield Bloomington Honda


501 W 77th St, Richfield, MN 55423 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
This Dealership Looks Down On You
Written by newcarman1 on 12/07/2009
BAD SALES ASSOCIATE & MANAGER! Some questions I had were unable to be answered by the sales associate & he didn't seem to know much about the vehicle I was interested in. Since I did some research on the vehicle I wanted a test drive, however it was difficult for the sales associate to get keys. During the test drive the sales associate didn't try to promote the vehicle & didn't tell me anything about it except when I mentioned something, that was the only time he spoke. Since there wasn't much highway driving with the first test drive, I returned a week later hoping to test drive the vehicle again, mostly wanting more time on the highway; along with trying to get some other questions answered. The only sales person on at the time (afternoon during the week), was the same sales person I dealt with from my previous visit. I told him what my intention was and he said there were other customers he is working with due back any moment from their test drive, & could only give me a real quick test drive. No one else was available, so I said no thanks, and didn't have a problem with that. I had a problem when I was Looked Down Upon By A MANAGER, Yes A MANAGER, when he said they limit how many miles go on to their vehicles, & they don't do test drives for joy riding or for fun. I informed the Manager I was serious about purchasing a new vehicle. My appearance makes me look few years younger than my actual age, and I expressed how I felt towards the manager on his comment. He doesn't know me at all. If it wasn't because of my appearance that makes me look younger, then why would he make the comment of joy riding...? There is nothing wrong with wanting a second test drive for a vehicle, especially if it was for a specific test drive such as more time on the high way. The conversation I had with the manager ended with him saying if they couldn't meet my needs, there are other Honda dealerships I can go to that could. I told him I would be going to another dealership. Trust me, corporate was informed about the situation I had.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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