Dodge of Burnsville Car Dealership Burnsville Minnesota | Edmunds
Print | Edit this listing

Dodge of Burnsville Sales Reviews

  • 12101 Hwy 35W S
  • Burnsville, MN 55337 (map)
  • (888) 521-9907
  • Chat with Dealer
Sales Rating:

This place is what gives used car sales people a bad name,

Written by brandonv on 04/14/17 02:52:14 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I bought two new vehicles there and one used vehicle from Dodge of Burnsville. The last purchase was the used vehicle and Tom Green was the sales person. I will NEVER buy another vehicle from them again! My last experiences with them is what gives used car sales people a bad name. Lots of assurances made but none kept. Extra accessories added to purchase were offered "cost" but turned out to be MORE expensive than if I would have walked over to the parts counter and bought them myself. Promised some free items but never received. I also found a couple items defective on my vehicle that were faulty and I was told I would get a discount when I got them repaired. Guess what? I was forced to pay full price then a couple weeks later I got a coupon book in that mail that would have gotten me a $100 off that repair. Too late....Virtually impossible to get phone calls returned. Ordinarily, I would just have just blamed the sales person and not the dealership, except that I talked to two managers there about my issues and they refused to do anything about the problems. I refuse to do business with someone who condones this behavior and cares more about doing and saying what ever it takes to make a sale and cares nothing about customer service and satisfaction.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? No

Post a Comment or Update This Review

Sort By:

Thank you, Brandon, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing, our manager Mike Nieson, would like to speak with you at 952 767-2730 to discuss ways to improve your experience with Dodge of Burnsville moving forward. Thank you for your input, and we hope to hear from you soon.

  • By mark_saba
  • on 04/16/2017
  • 09:38:43 PM PDT

I HAVE tried contacting your management, it did not do any good! If you really cared about resolving this issue instead of pretending to care, you would have tried to reach out to me. You have by info from my past three purchases. If fact, one of your sales people just called my home phone again tonight. I have not tried to get off your contact list and you just won't stop trying to to me.

  • By brandonv
  • on 06/26/2017
  • 05:34:15 PM PDT
Post a Comment or Update This Review