This place is what gives used car sales people a bad name,Written by brandonv on 04/14/17 02:52:14 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I bought two new vehicles there and one used vehicle from Dodge of Burnsville. The last purchase was the used vehicle and Tom Green was the sales person. I will NEVER buy another vehicle from them again! My last experiences with them is what gives used car sales people a bad name. Lots of assurances made but none kept. Extra accessories added to purchase were offered "cost" but turned out to be MORE expensive than if I would have walked over to the parts counter and bought them myself. Promised some free items but never received. I also found a couple items defective on my vehicle that were faulty and I was told I would get a discount when I got them repaired. Guess what? I was forced to pay full price then a couple weeks later I got a coupon book in that mail that would have gotten me a $100 off that repair. Too late....Virtually impossible to get phone calls returned. Ordinarily, I would just have just blamed the sales person and not the dealership, except that I talked to two managers there about my issues and they refused to do anything about the problems. I refuse to do business with someone who condones this behavior and cares more about doing and saying what ever it takes to make a sale and cares nothing about customer service and satisfaction.