New Country MINI

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Customer Reviews of New Country MINI

2.7
Overall Rating
(15)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
15 Reviews
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sales Rating

Highly Recommend New Country Mini

by carcustomer5 on 04/13/2016

Just leased new Countryman from Joe Sajda at New Country. Enjoyed dealing with Joe and this dealership, as we have with previous Mini Coopers we have leased through him.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Used car sale

by JOviJOv16 on 02/06/2016

Ben Wetmore at New Country Mini, was a very helpful associate that assisted me through my first car purchase. Each question was answered promptly, he was very knowledgeable and also had a great team that was very inviting.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Very good customer focus

by AbikinMini on 11/07/2015

I have been taking my car to New Country for service for three years. I bought the extended service option, so have never had to pay for the work, but they have always been very good communicators, and have not hesitated to perform any service indicated. While they are the closest dealership, they are still a good hike from where I live and work so I always reserve online and indicate that I will wait for the service. I work while I wait, and while environment is not great for that, the staff are always friendly and attentive, and there are snacks and coffee available. I have never had anything but great service and great interactions with their personable staff.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Dealer is All Wet

by specialk8 on 11/05/2013

Caution! Don't drive your MINI in the rain! I purchased a Mini Cooper S Countryman in July, 2013 from New Country MINI and have been very pleased until this past week. I was unable to open the door electronically and upon entering via the manual system found that a number of electronics were not working, no ww wipers, no power locks, no speedometer and every conceivable warning light flashing.. Upon bringing it to New Country they diagnosed the problem as "water inside an electronic module" and repairs will cost $900. No problem I thought MINI tells us what a great warranty and maintenance plan they have. But guess what it doesn't cover water!!! They say I opened up the passenger side door, and poured water on this module thereby voiding the warranty. Calls to MINI USA were fruitless... they basically told me don't drive the car in the rain. So beware... I know I will never buy a MINI again because short of living in the Sahara Desert, it does rain in New England. Steer away from MINI and New Country and Motor On somewhere else.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

sales Rating

I Couldn't Be Happier

by tippykayak on 09/14/2012

I was looking into buying a MINI Countryman. I had previously test driven two and was getting ready to order one for myself back in April of 2011. However, with the popularity of the model, it looked like I was going to have to wait longer than I wanted. So I called NCM to talk to them about the 11 Countryman (Countrymen?) they had in stock. Within 24 hours, I was up there looking them over and found one that pretty much exactly the options I would have ordered. Despite the fact that they had the last few of a popular car, they didn't try to gouge me for it, and everybody I worked with was friendly, solicitous, and low-pressure. They even gave me a fair deal on my trade-in. I get very annoyed very easily by arrogant car salespeople and high pressure tactics, and I've walked out of dealerships on several occasions when I felt somebody was clueless, manipulative, or dishonest. Nobody I've met at NCM is like that. Everybody, especially Joe, my sales guy, made me feel like I was joining a family of quirky car enthusiasts. Everybody was incredibly patient with my questions and totally willing to stop at any point in the process to make sure I felt happy. I cannot recommend these guys highly enough. After my purchase, they've taken incredible care of me. I've done dealer service on other brand cars for years, and I've never felt the same level of care and the same speed at responding to my inquiries and scheduling appointments. If you really want to make sure somebody will give you their undivided attention for as long as you need, definitely call ahead for a sales appointment. They're low pressure, so if you just walk into the showroom, they may not want to bother you or make you feel like you're under pressure to buy. But even if you do walk in, just talk to somebody and they'll bend over backwards for you. On my first sales visit, I had to ask for help, but once I did, I had all my questions answered and test drove a car on the spot. On my second, I had called ahead and really got the royal treatment.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service and advisers

by fchaison on 06/20/2012

Service advisers were super - helpful, informative, and happy to be of assistance. Work was always what I requested, no surprises.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great place to take care of your MINI

by bulou on 06/17/2012

What can I say?  I love my MINI and it's spoiled.  Because of that the service dept at New Country MINI is awesome and they really go out of their way to take care of me and my car.  It's like taking your car to a good friend.  The folks there are easy to work with, make sure the work is done and have gone so far as to get me a rental car when my car needed more time on a repair.  The service warranty on the car is already awesome and the service from New Country MINI is above and beyond as far as quality and professionalism!  I recommend them whole heartedly!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Bought my MINI there and still loving it!

by bulou on 06/17/2012

I needed a car and I liked the low pressure approach when I visited New Country MINI for the first time. I test drove 3 different cars and then ended up buying a different one entirely. The reason was the car I bought was one I picked with all my options I wanted. AWESOME!! The car is now 18 months old and as much fun to drive as day 1. I normally can't stand dealers and their services but this is very different. I now drive an hour to get my car serviced and New Mini is very accomodating. I recommend them to my friends and I will continue to do so.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

New Country MINI is fantastic!

by gdeluciact on 06/11/2012

I have been dealing with New Country MINI since purchasing my vehicle in 2008 and each time I am more and more impressed with the staff, particularly Marissa Sackett. She is always prepared with my vehicle's records and knows exactly what needs to be done according the the scheduled maintenance. If there are any changes or issues uncovered, she is immediately on the phone to explain in detail what was found and what should be done to correct the problem. My vehicle is picked up from my place of business and a loaner is left for me - and when my vehicle is ready, it is dropped off and the loaner picked up. The convenience of that arrangement is more than I would expect from any other dealership. When it's time to trade my MINI in for a new one, New Country will be my first and only stop!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

My experience with New Country MINI

by tippykayak on 06/10/2012

I bought a MINI Cooper Countryman ALL4 from New Country MINI just over a year ago. I went to all three MINI dealerships in my area, and while I was very happy with the courtesy and friendliness of the sales and service staff at all three dealerships, New Country has hands down been the best at communication. Both the sales and service staff have responded really quickly, thoroughly, and courteously every time. I spent 8 years with an "executive" dealership for another make of car, and while they were just fine, I am constantly surprised at how quickly and completely my questions are answered by the folks at NCM. I don't get passed around the phone system, and if I leave a voicemail or e-mail, they return it within minutes. If somebody says they'll update you about your car by 3PM, they call before 3PM, even if it's just to say that they're still waiting on a part. Marissa has been my service advisor since I got the car, and it's needed one oil change and two replaced sensors. Normally, it would be a little irritating to have a new car in a couple of times for glitches. But each time, she's called me back within a few minutes of my first call, and she's scheduled me quickly and arranged a loaner car for me. I really like to know exactly what's being done with my car and exactly how everything works, and she will sit and answer questions patiently until I feel good about the process. Never once have I ever felt like she was rushing me out, and never once have I felt talked-down to about how my car works or what's being done to it. They act like my time is really important and like all my questions deserve to be answered. They make a point of getting back to you quickly with the most thorough answers they can give, and they never leave you hanging. That's been true of Joe Sajda, who sold me my car; Brandon Small in service, whom I dealt with only briefly; and especially Marissa Sackett in service, who's been my main contact since buying the car. Oh yeah, and the courtesy wash you get is a real wash. My last dealership used to just get my car wet before giving it back. The last time I went in with my Countryman, they didn't just wash it; somebody actually took the brake dust off every nook and cranny of my wheels. So my failed sensor was less like a hassle and more like a free car wash.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great First Experience

by brfour019 on 06/08/2012

My first experience with New Country Mini in Hartford CT was in November 2011. Right from the beginning they were great. Before deciding on my first Mini I got the chance to browse the showroom and lot, PRESSURE FREE. Never once did I feel intimidated or pushed into anything by any of the staff. They were great, courteous and knowledgeable. My Mini of choice was ready as promised. Overall my entire purchase was the smoothest I've experienced. New Country Mini is great to their customers; always inviting them back for different events (ie. Mini rides, service clinics etc...). That alone makes the customer feel they matter and that this dealer is not just out for the quick sale and your money. Their service division is the best I have ever experienced. Marissa, Service Concierge rocks it!! She knows her stuff, is extremely pleasant, and has always been any of my many questions. It is a great feeling to know that not only did I finally purchase my first Mini but new Country is still there for me if I need anything. I would without a doubt recommend this dealer for your Mini purchase!!! Thank you New Country Mini!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Arrogant Staffing

by eurodude on 03/01/2011

The other day I went to test drive a vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "to wait a minute" so he could finish some paperwork. It was the most sterile environment I'd ever experienced - having test driven 5 cars in the last few weeks that says something. The sales associate was actually worse! He could not have been less interested in helping me. Who trains these people on customer service? No friendly smile. No questions of interest in getting to know you - the CUSTOMER! They made no compelling reasons to even buy a car from them versus another Mini dealer when I asked. The only item they could list was "we have a good service department". He was so arrogant and totally unfriendly that I would willingly spend $1,000 more at another Mini dealer just if they sincerely said "hello". Bad vibe here! Stay away!

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Bad service, rude sales guy, what a waste of time.

by crazycory on 05/14/2010

Wife and I went to New Country MINI yesterday trying to get one of the cars in the lot we test drove a while ago. The test drive was pretty bad experience too. We were left in the showroom for about 15 minutes before somebody asked us if we needed help. Any ways, after we started talking about the price, things got bad when the sales guy found out we did our research on Edmunds. He became rude and impatient, and we were politely asked to leave. Very bad experience. I bought many cars in my life and this is the most unpleasant experience I've ever had. It seems that they don't like well prepared customers, probably because the sales guy was not prepared at all. He doesn't even know the special discount they put on their own website. If you are smart, organized and like to be well prepared for things, take your business somewhere else. They had enough business by ripping off unprepared customers so they don't want you in their showroom.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

sales Rating

What a waste of time

by rvh1 on 07/23/2008

Saturday we called at 3:30 and received a message that all sales people were outside and we left our contact information, so we drove 45 minutes to see a mini cooper and talk with someone. When we arrived at 4:30 we saw 3 sale people that were all with customers. So we looked around and found one of the minis open so we looked. After about 5 mins 2 of the sales people finished up and their customers left. Neither of them asked if we needed help or questions. Instead they did all their closing procedures. Another couple arrived after us and left after 5 mins. after being ignored. One of the sales people actually was locking us inside of the showroom. We had to ask to be let out and left. When we had turned out of the driveway we get a call from someone at the dealer. This was our worse dealership experience. You can't sell cars if you ignore your customers

Recommend this dealer? No

Purchased a vehicle from this dealer? No

service Rating

don't waste the drive

by patronhuan on 07/30/2007

what a waste of my beautiful afternoon i had a choice to either head north or south to one of the bmw dealers i head to new country motor cars in hartford, ct . . . i'm looking to buy a 335i went there stand around looking like an idiot while all [violative content deleted] walking around with nothing better to do as if they made enough sales for the day . . . never coming back to that place got better service and a great deal else where [violative content deleted]

Recommend this dealer? No

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