Todd Wenzel Buick GMC Of Davison
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Dealership Service Review
service Rating
What a joke!
Written byon 07/13/2022
Simple oil change took over 2.5 hours with actual service with hood up over an hour…tech dropped a socket head into engine and lost it…replacement was also lost and was told someone “borrowed” it…no respect or conversation with staff so had to get out and ask what is going on….cold shoulder from all…staff tried to avoid my car in fear I may ask them what was going on…This type of service has happened a few other times and also to my son that gets service there. I understand that help is hard to get…but not updating and loosing tools is not appropriate.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Todd Wenzel Buick GMC on 07/15/2022
Dealer Response
Hi Mark. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
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