Todd Wenzel Buick GMC Of Davison
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Dealership Service Review
service Rating
Claimed to be capable of the work then changed their mind
Written byon 07/07/2022
I don't usually do reviews but you texted me twice now asking for one. I called ahead of time and emphasized I had a duramax bus and what I needed done. They said no problem, then called the next morning and said they couldn't work on buses and didn't know who did. All in all I was only out $20 and 4 hours of my time getting the bus where it needed to be and then back home, but it could have been avoided if they didn't say they could do it in the first place. I was going to just move on like always but ya'll demanded a review, so I guess this is it lol.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Todd Wenzel Buick GMC on 07/12/2022
Dealer Response
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
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