Mercedes-Benz of Buckhead

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Customer Reviews of Mercedes-Benz of Buckhead

4.8
Overall Rating
(14)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
sales Rating

Easy and Pleasant Experience

by RJ21RJBR on 10/26/2016

I don't normally write reviews however felt compelled to do so this time due to the most pleasant car buying experience I have ever had in many years of buying cars. Both Benjamin Wheeler and Dominic Ford answered every question and did everything possible to make my experience as satisfying and stress free as possible.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

14 Reviews
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sales Rating

Easy and Pleasant Experience

by RJ21RJBR on 10/26/2016

I don't normally write reviews however felt compelled to do so this time due to the most pleasant car buying experience I have ever had in many years of buying cars. Both Benjamin Wheeler and Dominic Ford answered every question and did everything possible to make my experience as satisfying and stress free as possible.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Our Best Car Buying Experience So Far

by goodmove on 06/20/2016

We currently own 4 cars and have bought over 50 new cars in our lifetime... And this, was definitely the best car buying experience we have had! The Internet department through Benjamin Wheeler and Ashley answered all our questions and gave us a straight forward super competitive price. We drove 9 hours from Fort Lauderdale, FL to pickup our new C450 and could not be happier. The paper work process was flawless and fast thanks to Mr. Maldonado, and we had the pleasure of meeting the general sales manager, Dominic who made us feel very welcome. Our son will be needing a car in the next couple of months, and for the first time, we are actually looking forward to the car buying experience. If you are in the market for a Mercedes-Benz, anywhere, you owe it to yourself to at least give Benjamin a call. Best regards, Alex & Marlena.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Perfection

by Tasha2016 on 04/13/2016

My mom purchased a car from the Mercedes-Benz of Buckhead. Everything was perfect form the customer service and the car. My mom and I highly recommend this dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Made it RIGHT

by fyoung10 on 04/11/2016

**UPDATE** I wanted to make sure that I posted an update to this last review. After posting this review I was contacted by Mercedes Benz of Buckhead Manager Dominic Ford. He not only insured me this is not the way they do business here at this location but wanted to display that this location is all about customer service. He asked that I come back in to meet with him and others. This experience was NIGHT and DAY again. They were so pleasing. I was set up with a car specialist Moses to walk me through my car and go over the features of my car. He was so nice, thorough, and amusing. He made it fun to learn more about my car and I appreciated that more than ever. I also met with another Manager named Grene Baranco. She also insured me that this is not how they handle business and this location is customer service based and sincerely apologized for what I experienced. They walked me around the service area and showed me everything. I will take my car back there because they showed me a different side and that was an isolated experience that was NOT a reflection of Mercedes Benz of Buckhead and the things they showed me let me know that and I am so appreciative for that.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

sales Rating

Great experience at Mercedes Benz of Buckhead

by NewMBinTN on 03/25/2016

We recently purchased a CPO 2014 E350 4MATIC from Allen Morris at Mercedes Benz of Buckhead. What a great experience. Allen is a consummate professional and was extremely knowledgeable. I cold called and gave him our search parameters (CPO, low mileage, black on black with 4MATIC) and he walked the inventory to see what was available and promptly called back. We were visiting Atlanta from Tennessee and had been in the market for some time. Allen called back with two matches and invited us to come by and see the cars. We did and ended up driving a beautiful 2014 model with the pano roof option. We didn't buy immediately, but came back the next day to see what the pano was like in full sun. Luckily for us, we came back on ice cream Thursday and the whole family enjoyed complimentary ice cream. We ended up purchasing that evening and picked up the new ride the next morning. The car was immaculate inside and out. It's been a week now, and we're loving the new car. I was pleasantly surprised to receive a call from Allen just last night checking in to see how the new car was working out. Great service after the sale. This is our first MB, and we couldn't be happier with the experience and the great service we received from Allen Morris and the rest of the team at MB of Buckhead.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Customer care and satisfaction

by Djholmes_910 on 02/25/2016

I recently purchased a 2014 Audi s5 from this dealership. I'm stationed at Fort Bragg, NC and this dealer made it so easy to purchase a vehicle from other state. The supervisors are involved in every deal to insure the best deals and customers are happy. I will be buying my next vehicle from this dealer. Thank you Mr. John hiddleson

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Professional and friendly

by actheworld on 11/10/2015

This is my second ML diesel. Carol Davis and the MB team were easy, friendly and professional. They gave me a fair trade for my older ML and worked with me until the numbers worked for each of us. Even though I totally appreciated the sales side of MB of Buckhead, I must say the service side is just as good and the main reason why I wanted to keep my business with MB of Buckhead. I trust Jason King and his team and know that I can trust that quality work, when needed will be done on my car - to my satisfaction. It is a pleasure doing business with all the team at MB of Buckhead.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

No Pressure Buying - Mercedes-Benz of Buckhead

by gcars2015 on 10/19/2015

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Recommendation-Mercedes-Benz of Buckhead

by yvette01 on 10/06/2015

I recently purchased the C450 at this location. Dave Olson was very professional, courteous, and very knowledgeable. He paid attention to details and addressed all my concerns. My experience was hassle free and I would strongly recommend Mercedes-Benz of Buckhead when you are ready to purchase your next car!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Wonderful experience

by jeremyannaL on 09/18/2015

My wife and I recently purchased a MB from Mercedes Benz of Buckhead and the service was unsurpassable! Our sales associates Jeffrey Worthington and Casey Smith were clearly very passionate about the company and the values they uphold. They were also very knowledgeable. Jeffrey spent approximately 45 minutes - 1 hour going over the vehicles features and letting us test drive. Casey stayed until late in the evening making sure we were in our new car and answering any questions we had. I give MB of Buckhead highest recommendations!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Buying Experience

by phf87 on 07/27/2015

I purchased my E350 from Mercedes-Benz of Buckhead. My salesperson Malcolm Mackey made my buying experience one of the best I've had. Mr. Mackey was extremely helpful and knowledgeable which made it a stress free experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Awesome Experience!

by PWhite00 on 05/13/2015

I want to give a special thanks to Benjamin Wheeler at Mercedes Benz of Buckhead. He is very professional, helpful, and up-front. Right from the 1st time I spoke to him on the phone, he was honest and did everything he could to try and find the car I wanted with all of the features I wanted. It was quite the list and Benjamin searched and searched but could not locate the car. So he suggested I order it from the MB manufacturer with all of the trimmings I wanted. I was a bit hesitant to order a car sight-unseen but Benjamin reassured me that everything would be ok. I took his advice and ordered it and 2 1/2 months later, the car was delivered as ordered. Ben kept me posted throughout the process, informing me at each stage so I didn't have to guess what was happening and what to expect. He was awesome and made my car buying experience a breeze. They also had the best price out of all the dealers in Metropolitan Atlanta. Thanks Benjamin and MB of Buckhead. You are awesome and I love my new car!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Smooth as silk

by jacketdave on 10/21/2014

I bought a 2014 Porsche Carrera that had been traded in on a new Mercedes after about a year and less than 12K miles. The sales lady was a former Porsche sales person so she knew the car well, and was very helpful and easy to deal with. The dealership is first class, and the price was very fair.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Extremely Happy

by kfarmer on 08/24/2009

From the upfront price to the ease of business, working with this dealer was a joy. The manager Adrian Rudik was very professional and made buying a car a pleasure.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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