Woburn Toyota
Dealership Sales Review
I went here to look for a 2012 nissan leaf, a sales representative seemed nice, (he was the new guy) took forever to find the car wasn't at the dealership or this one fenced in section of parking lot, but another one later found the car, we take it back to the dealership, was at critically low charge. They tell us it was a recent trade in and they don't have the title, almost completely ignore our questions about the battery warranty, tell us there is no negotiation of any sort, add on a $500 documentation fee, we say we're not decided yet. He tells us that is fine, we gave them some contact info, and he tells us just sign here, and of course that would be committing to buy the car. Sent us to the finance manager even though we said we didn't want to finance, the man was very rude, admitted they don't have the title, blaming the bank for taking awhile. So he tells us to put down a deposit to secure the car when it's ready, which leads into financing and paying interest. we asked them multiple times to put the car on a charger because we wanted it to be ready if we did buy it, ignored us again. There were a couple of dings in the paint, tried to tell us it was nothin and could be repainted later at our expense, an that otherwise it was in great condition, we noticed the tires looked like they weren't in bad condition but definitely not great, also the break was stiff, salesman wrote it off as being different sensitivity in different cars. went home found out that means the brake fluid is bad. the brake fluid cabin air filter and tires should have been serviced/replaced by nisssan guidelines. very shady experience at a run-down dealership do not go there
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No