North Shore Mazda

We came in at the beginning of our car shopping experience to try the Mazda Grand Touring and tried both the Grand touring and the Grand Touring Reserve. Brian was knowledgeable and patient, showed us all the different features of the car and how to use them. Good job taking us on a route where we got to try out different aspects of the driving. Very good at pointing out the good features of the car without making us feel pressured. Since we’re at the beginning of the car search, we were certainly not going to make a decision that day and Brian understood that and took his cues from us. Manager coming in at the end and trying to clinch a deal at the end of the experience did not impress us. That is something we dislike about car shopping. When we are ready to buy, we will and the dealership with the car will know it. Pressure with wheeling and dealing will make me less inclined to return, not more. In short: Brian was great but Dan’s pitch at the end rather soured us.