Route 44 Hyundai
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The bait and switch
Written by 11/11/2013
onI had gone to rte. 44 Hyundai to purchase a new vehicle. After making numerous calls to various dealerships route 44 seemed to be the best option. They offered the best trade, price and rate with there so called 20 banks. I had talked to Tina and Lily and they had assured me the price and rate would not change, being I had given them my credit scores. When I showed up I interacted with Tina for about 30 seconds and was given a sales rep, Jeffery. Jefferys price was already $70 more a month on the car! He had said he did not see all the notes on the deal parameters. After checking the notes he had said that Lily had mistakenly underpriced the new car at $1300 and over priced my trade at about $900. Just when things couldnt get worse, the worse rate it could be had got worse by the sum of 4%.After numerous back and forth negotiations Jeffery had stated he needed to get his sales manager. After a few minutes Freddie was introduced with the fingers blazing guns saying there was not a deal he couldnt hammer out. After bringing the price down a little Freddie tried to pull a fast one adding 3 months to the payment. Lucky for me I caught it, but when I did he said it was that all along. After more stressful negotiations I caved in and bought the car. After I thought I had made it through the woods the finance guy high pressured sales me into buying stop gap insurance. After repeatedly saying no I was insulted by not taking it by the rep saying its no brainer and it would be stupid not to get it After being totally spent I caved in and accepted at a steep price of $900.After the deal was done, I called my insurance to find out they would have done the same for a fifth of the price. On the only bright note I feel the sales representative, Jeffery seamed to upfront and honest. After numerous apologies for all the inconveniences he had hoped I would recommend their dealership. After this experience I would not recommend this dealership unless they fired everyone but Jeffery Rodgers. Never coming back and hopes someone reads this to save their worst experience of their lives.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No