Boston Motorsports Alfa Romeo
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Dealership Service Review
service Rating
Paid to self diagnose
Written byon 08/26/2024
Brought my car in for a bad Turbo. I had to fight with them to look at it because the service advisor Corryn was hell bent on the car needing an oil change. When I finally got them to look at the turbo they confirmed a bad turbo said I needed a new motor, quoted me $30000.00 and she refused to contact my warranty company for service. I had to tow my car from Boston to Albany NY (I live in Vermont) They quoted a new motor at $12000 and when I got it there, not only did I have a full warranty coverage but my motor was fine I just needed a new turbo! So I paid Boston $460 for an oil change and for me to self diagnose my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Boston Motorsports Alfa Romeo on 08/27/2024
Dealer Response
Katie, I'm truly sorry to hear about your frustrating experience. This is not the level of service we aim to provide and I apologize for any inconvenience caused. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Christian Kassis - 617-870-7734 - Ckassis@mcgovernauto.com
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