Colonial Chevrolet
Dealership Service Review
My car broke down in Acton Massachusetts. Since AAA only tows three miles they towed me to a place called Colonial Chevrolet. Since I live about 30 miles from Acton I didn't know much about the this placed called Colonial Chevrolet. The car was diagnosed. (not on approval by my husband or myself) I was called by a service person and was told that I need a new alternator and battery to the tune of $660.00. That seemed high to us so we decided to have the car towed to our hometown to a place where we've had our cars worked on before. Later in the day I am called by the service professional at H & M Towing in Westminster. He's mystified, there appears to be nothing wrong except a lose connection on the alternator. He wants to keep the car overnight to see if the battery possibly drains overnight and test it again in the morning, just to make sure we're not caught in anothere situation where the car breaks down. Sure enough, I get the call this morning and same scoop - nothing wrong with the car. H & M Towing thank you for your honesty, we'll certainly be back again (hopefully later not sooner). :) Colonial Chevrolet....WOW....we are going to be shopping the new car market in the next six months....definitely not going to be stepping onto your sales floor. If these sorts of practices are going on in your service department it certainly would make me wonder about the rest of your company.
- Recommend this dealer? No