Koons Annapolis Toyota
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A long tiring day
Written by 07/01/2010
onI was in the market for a late model mini van to replace the Grand Caravan I am driving, I found a nice VW Routon on the web site and took the 1 hour trip from the eastern shore to see the van. I was greeted in the parking lot by a lot person, and was told he would find a salesman for me, A eager young salesman met me and my wife at the van a set up a test drive. after the test drive a salesman that had ansered the phone to give directions took over. we went into the office, that was by the way extremly hot do to malfunctioning A/C we waited for sometime to get an offer on our trade. was offered $7,500 for a 06 SXT grand Caravan that KBB had at $8,600 wholesale trade. we left as this was not enough for or trade and later found out that Koons was offering 125% of KBB fair condition. I called back to speak with the sales rep who checked with his boss, He called back and said yes they did offer 125% BUT they deducted $850 for the milage on the van ( KBB takes milage into account when they give value) they double dipped this. they deducted $460.00 for inspection of my van and another $500 for detailing, so I was told there $7,500 was off by $60 . I told the sales rep to have a nice day and introduced him to the sound of a phone hang up. I am still looking for a new van and have got several other quotes on my van in the 8.5k to 9k range. so much for there add of 125%.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No