Barkhouser Ford Lincoln

Today 8:30 AM - 7:00 PM
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Sunday
closed
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Barkhouser Ford Lincoln

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
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Taking advantage of elderly black man

by 3815HGRAVES on 10/13/2017

My 82 year old father had an oil change appointment today 10-13-2017 at 14:00 pm. He arrived around 13:30 and was checked in at 13:42. He watched 4 other customers that seemed to know dealership employees well, due to calling each other by name, go ahead of him with oil change services as well. After noticing so many customers go ahead of him, with their services completed he decided to confront the desk attendant. Dad stated that he had an appointment and noticed that several other customers were taken before him. He was told that they were short handed and the attendant was sorry for his wait, we have your papers right here, showing that his oil change was complete. My father asked to speak to the manager and was told that the manager was busy. Furthermore the waiting area was infested with pest, insects coming out of the trash can and filthy chairs. We are very displeased with the appearance of your dealership and service. His check out time was finally at 16:17. TOO LONG

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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