White Bear Lincoln

Today 09:00 AM - 06:00 PM
Open Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 07:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of White Bear Lincoln

4.2
Overall Rating
(6)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
sales Rating

Very friendly service

by dmoney84 on 08/02/2017

I have always wanted a mustang and was very nervous about applying for one for the first time. Mr. Fuller made me feel extremely comfortable and helped make the overall experience very pleasant for me. I would recommend this dealer to any of my friends who might be in the car market.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
16 Reviews
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service Rating

Service

by Lhop4747 on 12/29/2017

Oil change rotate tires fix door and gps

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Avoid this place

by ghutch2000 on 12/06/2017

Took my car in for an audio issue. They made my car smell like gas. After a return trip and about a month, the issue was finally resolved. Didn't even get an apology. The service manager even seemed annoyed that I was upset about this... Took it back, for some strange reason, for an issue with my car cutting off in traffic. I was informed that this was a "feature" - laughable. They wouldn't even look at the car. A few days later the check engine light came on. I took the car to another dealership - they discovered several issues that White Bear had caused. Thankfully I found someone in the area competent enough to take car of my vehicle. I won't be back to this place, I can promise you that. Moral of the story: Do not patronize! They are unprofessional and lack basic customer service etiquette. Derrick, the service adviser, was the only redeeming quality about my experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Tire repair

by nelsb01 on 09/19/2017

Took the tire in to have it checked since the low pressure light would come on every 10 days.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very friendly service

by dmoney84 on 08/02/2017

I have always wanted a mustang and was very nervous about applying for one for the first time. Mr. Fuller made me feel extremely comfortable and helped make the overall experience very pleasant for me. I would recommend this dealer to any of my friends who might be in the car market.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

So far so good.

by LarryCL on 05/07/2017

Friendly enough. Got the vehicle I wanted with only minor haggling. Went from sales guy to supervisor to owner. All great guys. Only the finance dude was a bit short...had my own cash and didn't want the warranty. My son had a good time watching the action.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used car

by Rsalfer on 04/14/2016

Hello, I recently purchased a car that was a trade in. The guy that traded it in said it was a perfect car with nothing wrong with it. I drove it for 2 days before the engine locked up. They towed the car from my house back to the dealership with no charge and they got me into a even better car which I am happy with. I am very pleased with the customer service they provided and how they took care of my broken down car. Jim Tagtos is an excellent car salesman and I recommend everyone go to him. Also the finance department provided excellent service. I will definitely by a car from this dealership again when the time comes. Thank you for your excellent service. Happy customer

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Matt V

by MattV16 on 01/14/2016

Jim did a great job! Very pleased with my purchase and decision to work with White Bear Lincoln. Quick, easy, and friendly service. Thanks Gents!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

2013 ford flex audio off problem

by redrumbler on 01/15/2015

My 2013 ford flex was experiencing a random problem with the audio not on. I tookn it in to see if there were any updates for it to maybe resolove the issue. Of course it was working when I brought it in. The Technician, Tim, wanted to talk to me as he said that he couldn't really fix if it was not failing. As I explained to him what the problem was, he decided to pull it in to a bay and have me observe with him all the diaganostic tests he could run and show me any error codes. He was very knowledgeable about the process and complexity of what the new vehicles are all about. He went through the complete history of all the repair work and any updates that were performed on the vehicle. He checked the TSB's that were avaialble and did find a ACM tsb and updated the audio section. He also looked through the ford service forums for anything that fit my descripiton. He tried several tests and diagnostic procedures. It was very informative and I really got the impression he wanted to do everything in his power to make me happy. The convera have no problem giving a 5 star recommendation to the service dept at White bear lincoln.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Dept.

by merangitsch on 09/02/2014

White Bear Lincoln service department gets all of my service because they know what they are doing, always get it right and are downright friendly. I also like their coffee.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Ok - but needs improvement from Mgr

by love2drive4 on 07/25/2014

Beware if you need a loaner as the dealer does not have many and you may need to wait several days for one. I once waited over an hour for one to be returned when promised one, then quickly cleaned before I was on my way, so make time. Usually one advisor in dept, they could use three. They don't call you and update on status when promised, about 50% of the time. If you agree to complimentary wash/vac, don't expect that to happen. My car has never been vaccumed when I request it. They w/b better off not asking if they can't accommodate it. I've been to a handful of other dealers and the Ford/Lincoln service depts are all the same. The best - Boyer Ford, the worst Tousley/AutoNation.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Needs TLC from customer view

by love2drive4 on 07/25/2014

Needs lounge upgrade. The community basket of cookies for customers and ee's s/n/b shared - gross, maybe invest in tongs. Chairs are ugly & uncomforable. Constant ee traffic past customers who don't want to be there anyways. Good selection of Mustangs - work with Brian L. if you can and Jeff is terrific in showing you how to work electronic features if you can get past musty cigarette smell off him. Service, hmmm.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

aS GOOD AS IT CAN GET

by mra4 on 06/19/2014

Any rating, no mater what the subject is going to reflect the subjective views of the rater and a lot of it depends on the first impression. For my part, I couldn't ask for a better initial response from working with Travis to find the right used car and speaking with Jean and Jim in the Service Department about the best schedule of maintenance to keep it sound and running. I've brought two cars from White Bear and if all goes according to plan I'll be back there in a couple of years for my third purchase. I can't speak for any one else but in my opinion, the sales and service staff at White Bear Lincoln have been easy to work with and a credit to the Lincoln Brand. Marvin Roger Anderson

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer Beware!

by Buyer2727 on 02/14/2014

Beware of White Bear Lincoln. They sell you a used car and then do nothing after their service department finds an issue that was present before the purchase. They are [non-permissible content removed]. Stay away!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

knowledgeable and comfortable experience

by redrumbler on 01/28/2014

I was looking for a used 2013 Flex. The dealership website presentation was superb. The prices are right in the ballpark. My sales associate, Jim A. was excellent. Very knowledgeable. He seems to really know the new Ford technologies. He helped me setup my phone with the sync. He also ran through all the settings with me. That was much appreciated. Jim was very patient with me as I am very tight with my money and buying anything takes me forever. Jim weathered it with a smile. I would buy another vehicle here no problem.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

WBL Great Dealership

by twinsgirl2011 on 04/02/2011

I am a single women and was hesitant about buying a vehicle by myself, when I walked in I was greeted by Jeff Maddock and he immediately remembered me from my internet inquiry from earlier that week. I was looking for a 2011 MKZ and was very pleased with the test drive and then when we sat down to talk about numbers he did not pressure me one bit. The General Sales Manager Tom Taube came over and introduced himself and helped answer some of the questions that I had and put me at ease about my purchase. I decided that I was going to purchase and was in and out in less than an hour. Jeff explained everything on the car and when I had a question a few days later he offered to come to my work and show me what I needed help with as I work in WBL. I would recommend White Bear Lincoln to anyone looking for great service, a great vehicle line to choose from and great people.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Beware of White Bear Lincoln Mercury (WBLM)!!!

by 0sprey on 09/02/2008

In my honest opinion this dealership (General Manager: Tom Taube) is struggling to make ends meet and cares little about return business or the satisfaction of his customers. I will not buy another vehicle from this dealership and would advise others to be very careful about ensuring that the vehicle they are buying is as it appears. While I was relatively happy with a purchase of a 2003 Mercury Sable, my elderly father did not avoided purchasing a misrepresented "reaquired" vehicle, within 20 minutes of signing the purchase agreement my father was told "a deal is a deal". There is little doubt in my mind that this dealership is so desperate to move cars (sure the economy is struggling) that they are willing to risk future sales. I was given no satisfaction as I tried to work with the dealership on my fathers behalf. Check repair history (from Ford or appropriate manufacturer) on any vehicle you purchase from this dealership, read over all paperwork carefully before you sign any purchase agreement, ask to talk with previous owners...best advice I can offer is to consider looking at all other dealerships before going to WBLM.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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