Hendrick Kia Of Concord

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Customer Reviews of Hendrick Kia Of Concord

3.1
Overall Rating
(30)
Recommend: Yes (4) No (3)
Write a review: Sales | Service
sales Rating

Best Car Buying Experience

by Tracyleann on 07/31/2017

We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of the process with ease. Lenore even took the time to give us a tour of the dealership so I know what to expect when I bring my vehicle in for service. She also was very thorough while explaining all the new options and functions of my new 2017 Sorento. Thank you for making car buying easy!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

30 Reviews
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First New Car

by dave2017 on 09/12/2017

I would like to thank Frankie Foy for taking the time to show me around and allow me to test drive the many cars I liked. Hendrick of Kia is the best dealership out of the many I went to, they take the time to listen to what you want and the prices are very reasonable! I’m glad I chosed my 2017 Kia Forte S from Hendrick of Kia!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Best Car Buying Experience

by Tracyleann on 07/31/2017

We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of the process with ease. Lenore even took the time to give us a tour of the dealership so I know what to expect when I bring my vehicle in for service. She also was very thorough while explaining all the new options and functions of my new 2017 Sorento. Thank you for making car buying easy!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

underwhelmed

by royaljs12 on 05/24/2017

My fiance and I recently purchased a used car from Hendrick Kia of Concord and had the worse experience at a dealership we've ever had. It started weeks before we came up to meet with the salesman who had been corresponding with me via text about cars in my interest. We arrived and met with the salesman one Mr. Travis Foy; he seemed pleasant at first and then my perception of him changed after the first car he showed us. The initial car he showed us couldn't have been more far off on my suggested needs and want for a car. He didn't seem too pleased that neither of us were happy with his pick and said to us, "I'm not understanding what else your wanting." After we had already expressed what we didn't like about the car he acted annoyed and seemed not interested in finding the perfect car for us. But isn't that his job? After waiting for about 15-20 more minutes for him to find a car closer to out wants and needs we walk out and see the trade in that was just brought to the dealership I think the day before. We thought it was great so we went forward with the process of getting to the right price which Travis wasn't very interested in working with us so we got turned over to the finance guy Mark. When we sat with Mark he already had all the paperwork printed and stacked ready to sign. Which in our past car buying experiences the salesman usually takes his time and talks us through the process making sure we understand what is going on. This was one thing Mark did not do. Anyways we purchased the car and Mark said they would hook us up with a loaner since the car had not been detailed yet and we would come pick it up the following day. So we walk out and ask Travis Foy for a loaner so we could get home. He acted like this was a problem to obtain and I was fed up by that point so we left. We returned the following afternoon (mothers day) to pick up our car. My fiance got in the car and started to leave but caught a crack in the windshield that must have happened during "detailing" which was sub par. We spoke to Drew the manager and he was kind and got us a windshield company to come fix it at our house a few days later. The last problem I had was with the detailing which I am convinced still hasn't been done to our car although we've brought it back twice to have redone. There is still trash in the door from the previous owner, greasy smudges on the cup holders and doors, dust and dirt on the dash and spots on the ceiling. All of that not to mention our car was NEVER filled up with gas to full. Maybe that's just a Hendrick Kia of Concord thing though. To have customers spend thousands of dollars for horrible customer service from everyone except the manager Drew. A customer should feel comfortable and validated when leaving a car lot with a "new" car. Not bothersome, rushed, and put on the back burner. I have told a few people already to not waste their money with you all and will continue to express to others my lackluster experience with Hendrick Kia of Concord. It's pretty bad when a customers standards are higher than Mr. Hendricks standards himself. My point isn't to be rude but to shed light on areas I see needed major help.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

sales Rating

Rip off trade in

by Fgadsden on 08/16/2016

I went to Hendrick Kia because I kept getting calls from them because of a survey I took. Before going I explained my credit suffered while waiting for ssi to be approved. They said no problem. They took my car keys to get an appraisal. Once you give them your keys you don't get them back. They stall you. I had $8800 balance on my car that they said was worth $5500. They rolled the difference into and extended warranty which I don't need and now I see them advertising my old car at market price (so they say) for $9900. I understand making a profit but to take advantage of an old man like that says they care nothing about the customer it all about the money. And try to get them to call you back after the sale. Good luck to that. So why could I not get closer to market price?

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

GREAT Car-buying Experience

by cmewriter on 07/18/2016

Frankie Foy and everyone at Hendrick Kia of Concord were extremely nice, and explained each step of the car buying process thoroughly as I made my decision to purchase a vehicle at their dealership. Even through a driving rainstorm, Frankie went out of his way to show my wife all the features available. He even pulled to vehicles in the service bays, so we could look both cars over and make the best decision for us. I would HIGHLY recommend Hendrick Kia of Concord to anyone looking for a car!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Deceptive and dishonorable

by newcarcustom on 02/01/2016

Before my appointment on January 30, I had at least 2 conversations with a Hendrick rep, Krista Lents. She confirmed repeatedly that Hendrick would honor the truecar price we had discussed and that Hendrick offered 0% 72 month financing. When I arrived and spoke to the salesman, Darren, he said there is no 0% 72 month and the truecar quote includes "special multiple discounts" which he listed. I said nobody qualifies for all those discounts and he said that is right and I asked then why did Krista repeatedly confirm the price to me. Not to mention true care says the price is guaranteed from their dealers who participate. Hendrick would not honor the pricing or the financing even though I told them several times the rep for Hendrick told me that was the price for the exact car. Hendrick is deceptive and they do not stand by their word...no wonder car salesmen have such horrible reputations. I will never go to Hendrick again and everyone I know and work with is going to know as well.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Good, quick experience!

by Mrs_eck on 01/12/2016

Went in to look at a specific Sportage & drove it out of the lot! Frank was a very knowledgable salesman & really nice. Only bad part was leaving my old car there, but another salesman came out & acknowledged that it was hard to say goodbye! He was sweet, but I didn't get his name. Thank you!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Awesome buying experience!

by irace36 on 11/13/2015

Went in to look at one specific 2016 Soul and went home with it! Great service all around by James Lawrence and the other staff members. I think we paid a fair price for the car and did not have to haggle much. I highly recommend Hendrick KIA of Concord.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

You will not get it for the "ePrice".

by IbexEngineer on 10/15/2015

Staff was friendly and helpful until it came time to look at the numbers. You will not get the car for the online advertised price, even with the $500 coupon offer that mysteriously disappears when you click on it. To qualify for all incentives apparently you have to be at a minimum a disabled veteran recently graduated from college. Try to find that spelled out in the online listing. After holding my ground I did end up with a reasonable deal BUT why the deception and drama? It was dark when we finally left in our new car for a 1 hour drive home. The inside of the windshield was not clean and we had to contend with the resulting glare. They offered to clean it if I bring it in. The window sticker was missing from the car when we got home. They said it should have been with the manual but it is not. I've sent several emails requesting it. Not only would it be a handy list of included options but it is required by federal law - to be removed only by the consumer.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Just bought my first car!!

by mynewkia1 on 09/01/2015

I was afraid buying a car was going to be a difficult and even scary process but Hendrick Kia of Concord and Mr. James Lawrence made the process so easy and truly a fun experience. From start to finish I was impressed with the quality of service. I had many questions which were answered in a straight forward way and no one was ever pushy. Mr. James Lawrence is the kind of salesman that becomes your friend. He answered my many questions, was very patient with me and even hooked up my Bluetooth system at 8:30pm and showed me how it all worked! If you want a spectacular, fun and easy car buying experience go to Hendrick Kia of Concord and be sure to ask for Mr. James Lawrence!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Very Satisfied

by MOwens1 on 09/01/2015

My experience at Kia of Concord was professional and friendly. They were supportive and made the paperwork process quick and easy.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Awesome Customer Service

by HamsterKia on 07/31/2015

Had an awesome experience with this group. They display great customer service and are patient, kind and knowledgeable.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

My first car

by laytoyas on 07/28/2015

I recently purchased my very first brand new car last week and had the honors of experiencing magnificent customer service. As a young woman buying/leasing her first car this can sometimes be an intimidating process because most car salesman try to take advantage of the situation. But this was not the case when it came to our servicemen Alex, JC, and Corey. Alex had so much knowledge about the vehicle and did not pressure me into something I didn't want. They were all very patient and really did work to give me the best possible price for leasing. On top of that I received even more bells, trims, and whistles they threw in for a very low price to help keep the car up. I've been to other dealerships in Charlotte and there is NO other dealership like Hendrick Kia. Please give them a visit and when you do ask specifically for Alex, JC, and Corey to take care of you. Phenomenal customer service!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Bad Experience

by louisv3 on 07/17/2015

First day I went there my first salesman was nice and cool. We had talked a price but I could not get the car that day. A couple days later I ended up getting the car but had a horrible time buying my car. After being rushed for days to buy my car it was not ready when I went to sign all the papers and the price that I discussed with my first salesperson was thrown out the door. I came back to get my car noticed the trunk needed hydraulic struts and one of my back lights was loose. I was told they were going to order the parts and the next day I asked them and he said he was going to get back to me and didn't. Even when they said they were going to get the parts I would still have to pay for labor. So not only did I pay more than was told which I one reason I decided on the car but had to wait to get it after putting almost a down payment of 50% but have further problems I have to deal with that were there before I left the lot.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great experience

by 7045330938 on 06/07/2015

Very happy with my experience at Hendrick KIA. My salesman Errol Williams was wonderful. Very knowledgeable, patient,and helpful. I will recommend Errol and Hendrick KIA to anyone thinking about buying a new vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

AMazing service

by R_Conte3 on 05/27/2015

Best experience buying a car EVER.... Frank, Errol and JC were amazing to deal with.. I will defiantly be going back to this dealership for future business. Errol was not pushy in anyway. Very helpful and very respectful. Thank you So much For the car of my dreams...

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

great experience

by janelle6 on 04/16/2015

This is my first buying experience and my salesperson went above and beyond to ensure my car buying experience was a success.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Experience

by tconway2 on 03/25/2015

My wife and I decided to visit several car dealers in the Charlotte area while looking for a vehicle for my daughter. Our experience at Hendrick Kia was outstanding and we ultimately purchased our vehicle from Alex at this location. Our first visit was on a cold rainy evening, Alex insisted that he would bring the vehicles into the garage area so we were comfortable and dry. After spending time going over the various vehicles features and benefits we received financial information to take home and consider. We returned a few days later and test drove several vehicles and decided to purchase a Kia Forte 5. I highly recommend visiting this dealer.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

OUTSTANDING CUSTOMER SERVICE

by HEISGD on 03/04/2015

Contacted Kia Hendrick of Concord, NC concerning a vehicle. Explained to them via email that my credit was very challenged. They sent me a short app and told me to come in and that they could work with me. They did that and more! Prompt, Efficient and very Professional Service. Sales Team Dynamite! Finance Manager Excellent! Will continue to do business with Hendrick which definitely lives up to the name!! Drew Spatafore ROCKS!!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best deal around

by ChristinePTA on 02/21/2015

I looked long and hard for a great deal on a pre-owned SUV. The general manager sent me an email that said he would do whatever it took to make a deal, and I hadn't even been there yet. I had inquired about a vehicle online. Well, he kept his word and then some. I worked with Frankie also, and the process was stress free. I shouldn't need another vehicle for a long time, but I will definitely go back if I do.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Buying a used car

by tlucas1 on 02/19/2015

I went to Hendricks Kia to look and test drive the rondo and I ended up buying it .Frankie was really nice he is one sweet man .I even liked Drew he would not for the life of me let me leave to look at anything else he made sure that he made me as happy as happy could be all the guys there are great ...

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

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