Napleton's Mid Rivers Kia

Today 8:30 AM - 9:00 PM
Open Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 5:00 PM

Customer Reviews of Napleton's Mid Rivers Kia

4.7
Overall Rating
(13)
Recommend: Yes (12) No (1)
Write a review: Sales | Service
sales Rating

Subaru wrx sti

by LucVaughn on 01/12/2018

We weren't necessarily looking to purchase a car that night but the friendly staff saw otherwise and our awesome salesman Blake Balkenbush helped us with our decision and made it easy and gave us a great deal that we just couldn't pass up. I will make sure to tell all my friends and family where they should purchase their next vehicle. Thank you again napleton family for getting us in an awesome ride! Sincerely Luc Vaughn

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

16 Reviews
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sales Rating

Subaru wrx sti

by LucVaughn on 01/12/2018

We weren't necessarily looking to purchase a car that night but the friendly staff saw otherwise and our awesome salesman Blake Balkenbush helped us with our decision and made it easy and gave us a great deal that we just couldn't pass up. I will make sure to tell all my friends and family where they should purchase their next vehicle. Thank you again napleton family for getting us in an awesome ride! Sincerely Luc Vaughn

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

2017 Kia Rio EX

by Tonya on 01/06/2018

Ben Gordan made purchasing my new 2017 Kia Rio EX such an awesome experience. Ben went above and beyond to get us an amazing deal and find the right car for me! From working with me over the phone to working with me in the office; every step along the way was seamless. Ben is the best car sales man that I have ever had the pleasure of working with. I would recommend Ben to anyone looking to purchase a new or used car. Good credit, Bad credit, or like me, no credit at all, Ben and the staff found a solution for us!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

great service!

by Laramie123 on 01/05/2018

Have purchased two vehicles from Tim Dodson and Ted Hantak. Genuine Folks!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

"DO NOT BUY FROM THIS DEALERSHIP!!!!!"

by Blue_man on 01/11/2017

They play games with you and insult you and your family. They will do everything in their power to prevent you from purchasing the car you want. Kia is an excellent brand, they would be better off dumping this dealership. You have been warned. Shop here at your own risk!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

I couldn't be more thankful!!

by Dbltrouble09 on 12/23/2016

I am beyond thankful to the amazing people at Napleton Kia!! They were amazing to me and my kids! I love my Kia Sorento and they were all kind and patient and gave me the opportunity to have a safe reliable vehicle for me and my kids when I wasn't sure it was possible! Thank you all so much! I am so grateful!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Customer Care

by Krispygurl on 12/05/2016

KIA has done a great job making me feel like a valued customer. Service appointments were always completed in a timely fashion. This KIA team has done an exceptional job in making all my experiences a good one. They are willing to work with you to achieve an outcome that both parties will be happy with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Deal on Black Friday

by HappySoulOwner on 11/27/2016

We had a great time at the dealership on Black Friday. My salesmen was awesome and made sure we didn't have to go out in the cold and was happy to run and get cars for us until we found the perfect one for my wife. Mike in the finance department was great and even the sales manager made it a point to stop in and thank us for our business. My kids will be in the market soon and we will be sure to bring them here. Best car buying experience ever. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My Kia Family

by Shoutoutloud on 04/01/2016

Jerry Gritt is an excellent service advisor. He is very professional and know his products well. His customer service is outstanding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful Experience!

by StephanieC82 on 03/19/2016

Everything was incredibly easy, low pressure & very friendly! Matt and Justin are awesome salesmen & would recommend them to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service!

by dnacres on 03/17/2016

Straight to the point, quick and didn't mess around or try to sell me something that wasn't needed for my car. Fixed everything that was asked of them and was overall a complete help to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on March 9, 2016

by Elizabeth_Ann on 03/10/2016

Jerry Gritt always takes really good care of me. I was there to show them my odometer for the mileage reimbursement.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by KathleenML on 03/01/2016

As much as I hate having to spend time having service on my car, I love getting it done here! Everyone is so nice and helpful! Keep it up!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall appointment

by Schweff77 on 02/28/2016

The entire staff was very friendly, our vehicle was repaired in the time stated when we made the appointment, our vehicle was washed before it was returned to us. Although we did not partake, there was popcorn, coffee, tea etc. available in the comfortable waiting area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Napleton KIa- Check your paperwork for errors!!!

by gsherman1 on 01/01/2016

I bought the above referenced kia on 6/22/15 at Napleton Mid Rivers Kia in St Peters, MO. WE test drove a optima and my wife decided she wanted a similar model in red. So the dealer procured the red kia from another dealer while we waited.. We started doing the paperwork in the office when i noticed that the VIN number did not match....the dealer was processing the vin number of the car we test drove. I pointed out the error and the correct paperwork was processed. Two days later I had to drive to the dealer to get the title so i could license the new kia. I went to the motor vehicle office here in troy MO and did all that was required. I thought everything was right until 12/8/15 when my wife was hit head on by another vehicle, breaking both her legs, the new kia was totalled. We had full coverage plus GAP insurance so I thought we were covered. On 12/16 I started to process the paperwork to transfer ownership of the car to our insurance company. Then I found the mistake, made by the dealer. The dealer gave me the wrong title, they gave me the title to the vehicle we test drove. So on the 17th of december i went to the dealer. The finance guy blamed the office girl michelle. So i went and saw michelle and she said it would take 3-5 days to fix this. I called yesterday, 12/31/15 and it is still not resolved! I cannot get paid by the insurance company or get the GAP money without a valid title!! The dealership created this problem yet the finance guy has never called to see if it was resolved, neither has the manager of the dealership. This needs to be resolved ASAP!! I will never buy a KIA again nor will i ever do business with a Napleton dealership. I am contacting the Better Business Bureau next and whoever will listen. PLEASE FIX THIS!!! G Sherman...[contact info removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Best Service given in all areas

by ShoMo10 on 12/29/2015

Napleton Kia are people pleasers. My husband and I are very impressed with the overall performance of this dealership. We have owned our Kia now for about 7 months and between the purchase all the way through any services we have used, have always received B+ to A+ service. All managers down to any one in customer relations, service, sales...you name it, work hard to give you the service you might be hoping for. Always friendly and willing to help. Thanks Napleton Kia for putting the customer before the work, making the customer service a good experience all around no matter the reason for the visit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Old School "GOTCHA!" ; Buyer Beware

by DanOFallon on 11/30/2015

Went to this location because of previous good purchase experience when it was Zeiser. It's now Napleton. Big difference. This time, we (2 buyers/owners/borrowers) bought a 2015 Kia (used) in 2015. Received only one key and no owners manual after closing. New key can ONLY be obtained from the dealer (not from a locksmith) at an immediate cost of several hundred dollars "GOTCHA!" Guess we figured a Kia dealership would take better care of a Kia customer buying a late model year Kia. (Wife complained; got no response). Also, while waiting for sales figures, we were repeatedly asked to sign closing disclosures (we refused), but apparently this is business as usual, too. BBB complaint filed on missing items.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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