Suntrup Kia of West County

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09:00 AM - 09:00 PM
Tuesday
09:00 AM - 06:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 06:00 PM
Friday
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Saturday
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Customer Reviews of Suntrup Kia of West County

3.0
Overall Rating
(4)
Recommend: Yes (2) No (2)
Write a review: Sales | Service
sales Rating

I used the pricing tool and the deal could not have gone better.

by chriswinters on 03/09/2017

I used the pricing tool and the deal could not have gone better. I received my price from the website, went there my salesperson Tyrell took care of me from start to finish. Great dealer, thanks for my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

8 Reviews
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sales Rating

I used the pricing tool and the deal could not have gone better.

by chriswinters on 03/09/2017

I used the pricing tool and the deal could not have gone better. I received my price from the website, went there my salesperson Tyrell took care of me from start to finish. Great dealer, thanks for my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Used car

by fmelton on 12/30/2016

Zach was great to work with along with Ed. A pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Bad Business Practicing

by leonaspinks on 11/03/2016

Bought a vehicle from this dealership. Many items was left out of the vehicle that they refused to replace. I paid for those items. Promised certain functions to work that didn't and they refuse to cover that as well. I have called and called but keep getting the run around on getting it fixed. Nobody accepts responsibility at the dealership. not even 1 percent. Its sad to see a company that manipulates the system and don't stand by their product. Practicing bad business practices tactics just to get car sales. Then once the buyer complains they respond back on these websites with an email to contact someone. Do not purchase a vehicle from this dealership. Don't even step foot on their premises.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Zero Follow Up

by louking on 03/30/2016

Spoke at length with salesman at Suntrup Kia of West County. We were very interested purchasing a Sorento and at the end of our meeting asked him to email their offer on the vehicle. Never heard back from anyone.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Experience with my recent purchase at Suntrup Kia West County

by joppybug13 on 08/28/2014

I recently purchased a car from Suntrup Kia of West County and had A great buying experience with them, Bill my salesman was wonderful. Very friendly, wasn't pushy and got me into a car that fit my needs. All the staff at this dealership was very friendly and very willing to work with me. I would go back again and would also recommend them to others. As I said before Bill was great took time to explain things to me and being a widow was not trying to push anything past me. Thank you Bill for a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dishonest Sales Staff - Similar to previous reviews

by lionel7 on 06/19/2013

The window sticker was lost because a Suntrup staff member was using the car. It had less then 700 miles on the odometer. I trusted Suntrup due to three (3) previous purchases. The sales associate told me this car had a sticker price of $27,200. But because I was eligible to receive Kia/Suntrup loyalty discounts and rebates my price would be $24,000. I became suspicious after discovering the MSRP for this car was $24,200. I called the sales associate and told him it was Missouri law to provide the buyer with the sticker. The sticker I received in the mail reflected an MSRP of $24,200.00 but there was also an "addendum" sticker for $3000.00 in "dealer installed" extras. However, most of these dealer installed extras were on the Kia window sticker as part of the MSRP including rear window tinting and paint protection. No response from Suntrup except that there were no loyalty discounts or rebates as the sales associate had told me. In desperation, I contacted the national sales manager of Kia who asked the regional sales manager to investigate these improprieties. He convinced Suntrup to apply the pinstripes I paid for and refund $625.00.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Beware!!!

by fireguymo on 03/29/2012

BEWARE!!! This dealership plays the numbers game. Went here with a roommate so witnessed everything: Saturday they said there was a $3000 rebate on a car. By Monday that number had dropped to $1000. Then they claim there never was a $3000 rebate. (Rebate was supposedly going to get rolled into the financing). Was disatisfied with the interest rate offered of 18% (WAS paying only 5+% on previous loan) and was told: "If unhappy with interest rate, you can walk away." After driving the new over the course of a couple days, realized it was not as nice as the old car ie; handling, comfort, acceleration, road stability, not to mention a few amenities the trade had that the new car doesn't. They then came back and said interest rate offered was lowered to 9.9%. That still was not acceptable and decided to "walk away" as stated could be done. Then the heavy handed intimidation, threats, and scare tactics began. The trade vehicle was already gone! They got rid of the car BEFORE the deal was even inked!!! Was told if don't sign this deal, they'd just push the 18% deal through and would have to eat that. After a lot of arguing, telling them about the $3000 rebate that $2000 was somehow mysteriously shaved off (the salesman on Saurday said there was a $3000 rebate, but the manager said they've never HAD a $3000 rebate?!?!? WTF?? So in the end, was FORCED into a vehicle that wasn't wanted! Managed to get the interest rate down to 8%, but am NOT happy with [non-permissible content removed] at this dealership AT ALL!! Very deceptive sales practices, began being treated like crap even before the deal was completed, detailing of vehicle at delivery wasn't good either: streaks on the windshield and tree sap STILL on the fender and hood!!!! And Suntrup Kia's Lifetime Powertrain Warranty? What a joke! You have to bring it to one of Suntrup's dealerships ONLY, get the oil changed every 3750 miles or so. If you go anywhere else and get it changed, your Suntrup warranty will be void even if you have documentation that it was done somewhere else!! Will never set foot in the dealership again, neither will anyone I work with now, and word is spreading. Just over this, there's at least 25 people now that I know personally who will never go here! You'd be smart to do the same!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Lack Intergity

by johns21 on 03/24/2012

This dealership did not meet expectation at all. The process took 6 hours and was not enjoyable. They lied to me more than once and that is what dissapoints me the most. They did not have to lie about this and if they would have told me the truth I would have worked with them. The gar had more miles than they had on the paperwork but I am not able to prove it. They made this a practice according to their customer reviews when this was Suntrup BMw. Customer Service is not a priority for this dealership.The car is an incredible car,and I would reccomend it to anyone. I do reccomend that you go to any other dealer. If you have to drive another 30 -50 miles it would be worth it. If the buying experience had been average this review would have been 5 stars because of the car. This dealership has picked up where Suntrup BMW left off. Please read the reviews of Suntrup West County BMW to validate that this experience is not rare.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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