Aloha Kia Waipahu

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10:00 AM - 06:00 PM
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
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Customer Reviews of Aloha Kia Waipahu

4.0
Overall Rating
(4)
Recommend: Yes (1) No (0)
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sales Rating

The Unexpected

by NewKiaOwner808 on 03/23/2016

The following is an excerpt from my email to the General Manager, Alan Uyeoka, of Aloha Kia: As you probably already know, the car buying experience is one of the most stressful experiences one can go through and it is only compounded more so when it's an unplanned purchase because your vehicle dies unexpectedly AND you can't find a sitter so you have to bring your two and four year old along for a normally long and drawn out haggling process. Like most customers nowadays we did our research online and after many makes and models later (this included makes like Toyota, Nissan, and KIa in that order) we decided to give the Soul a shot. My wife had purchased a Scion xB brand new back in 2003 so the Soul was a natural transition. I scheduled an online test drive and got a call from Tania. To my surprise she was energetic and positive and quite pleasant to talk to. I'd made a mistake scheduling the test drive at the airport location when I meant the Leeward and she was extremely helpful directing me to a salesman named Sae Joon Park. I went online to the Aloha Kia Leeward web site's Meet Our Staff section and was pleasantly surprised to see I was going to be helped by the Assistant Sales Manager. I immediately felt like I was being given the VIP treatment! I then went online to Yelp and my heart dropped. I saw several mentions of a sales manager named Eddie and I feared this would be Eddie, a sales manager I've come across in the past and swore NEVER to purchase from again. So I called the dealership and asked if I could speak with Eddie and was told he no longer works there. WHEW! Sae contacted me and I told him I was interested in a car and gave him the stock number of the vehicle I was looking at online and he said he just so happened to be in front of the key box and was able to look up the stock number right then and there. He said the key wasn't there and that it wasn't checked out to anyone's name so most likely it was sold and he'd look up a comparable vehicle and call me back asap. "Ok so the "bait and switch" haggling begins." I told myself. I braced for the worst and prepared by coming up with other stock numbers of vehicles to come back with when the inevitable "I can't find one with the exact price on the one you found earlier but have this one which is a great deal and just a little over the budget you gave me." line. True to his word Sae called me in a timely manner and again to my surprise came back with a vehicle that I did have in my list that was in the budget I told him. I started feeling like I was the bad guy here because I'd had all these negative expectations of this process. I only had to think back to some of my car buying experiences to remind myself my caution is well warranted. So now to the actual test drive and dreaded haggling experience synonymous with the car buying process. When we arrived to the dealership Sae came out to greet us and he was professionally dressed and had a big smile for, not just me, but my entire family of 2 kids and wife as we got out of the car. He ushered us into his "office" to my pleasant surprise Sae already had a bulk of the paperwork completed. He also had the vehicle already ready for us to drive so I had my wife go first. My wife was all smiles. A word about my wife, when they coined the expression "Hell hath no fury like a woman scorned" they must've had my wife in mind. Just earlier that week we'd gotten a quote from a dealership that was supposed to be an "in house" deal. She took one look at the numbers and then went online and saw what they had to offer there and, well, several colorful expletives later we were back to car hunting again. She's got a great sense for people, Sae had her smiling and loving the car. On my test drive we got to talking and I immediately liked him. Naturally cautious I knew things may change once we talked numbers. So we finally got to it. We got back, sat down, and talked numbers. This was an unexpected purchase and so actually had no time to budget for a new car but here we were. We didn't mind purchasing used if we had to but our ideal purchase was for a new car. A word about our finances, we're homeowners, both employed fulll-time but like many in Hawaii on a tight budget. We don't even send our kids to preschool. So yes, we're "those" kind of buyers. High expectations on our purchase demands and low potential for a high profit. Quick word about our kids. As you can imagine by the time we got to talking numbers they were a tiny bit antsy but Sae was great with them. Didn't get annoyed. Shared his own experiences as a parent. Had nothing but patience for our boys. This was noticed and greatly appreciated by myself and wife. After clearly explaining our financial options based on our offer and current credit status Sae...was able to help us get the car we wanted well in the budget we needed to have!! We couldn't believe it! Top notch! #SeeYaInAKia *I'd give 5 stars but facilities need renovation.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 Reviews
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sales Rating

The Unexpected

by NewKiaOwner808 on 03/23/2016

The following is an excerpt from my email to the General Manager, Alan Uyeoka, of Aloha Kia: As you probably already know, the car buying experience is one of the most stressful experiences one can go through and it is only compounded more so when it's an unplanned purchase because your vehicle dies unexpectedly AND you can't find a sitter so you have to bring your two and four year old along for a normally long and drawn out haggling process. Like most customers nowadays we did our research online and after many makes and models later (this included makes like Toyota, Nissan, and KIa in that order) we decided to give the Soul a shot. My wife had purchased a Scion xB brand new back in 2003 so the Soul was a natural transition. I scheduled an online test drive and got a call from Tania. To my surprise she was energetic and positive and quite pleasant to talk to. I'd made a mistake scheduling the test drive at the airport location when I meant the Leeward and she was extremely helpful directing me to a salesman named Sae Joon Park. I went online to the Aloha Kia Leeward web site's Meet Our Staff section and was pleasantly surprised to see I was going to be helped by the Assistant Sales Manager. I immediately felt like I was being given the VIP treatment! I then went online to Yelp and my heart dropped. I saw several mentions of a sales manager named Eddie and I feared this would be Eddie, a sales manager I've come across in the past and swore NEVER to purchase from again. So I called the dealership and asked if I could speak with Eddie and was told he no longer works there. WHEW! Sae contacted me and I told him I was interested in a car and gave him the stock number of the vehicle I was looking at online and he said he just so happened to be in front of the key box and was able to look up the stock number right then and there. He said the key wasn't there and that it wasn't checked out to anyone's name so most likely it was sold and he'd look up a comparable vehicle and call me back asap. "Ok so the "bait and switch" haggling begins." I told myself. I braced for the worst and prepared by coming up with other stock numbers of vehicles to come back with when the inevitable "I can't find one with the exact price on the one you found earlier but have this one which is a great deal and just a little over the budget you gave me." line. True to his word Sae called me in a timely manner and again to my surprise came back with a vehicle that I did have in my list that was in the budget I told him. I started feeling like I was the bad guy here because I'd had all these negative expectations of this process. I only had to think back to some of my car buying experiences to remind myself my caution is well warranted. So now to the actual test drive and dreaded haggling experience synonymous with the car buying process. When we arrived to the dealership Sae came out to greet us and he was professionally dressed and had a big smile for, not just me, but my entire family of 2 kids and wife as we got out of the car. He ushered us into his "office" to my pleasant surprise Sae already had a bulk of the paperwork completed. He also had the vehicle already ready for us to drive so I had my wife go first. My wife was all smiles. A word about my wife, when they coined the expression "Hell hath no fury like a woman scorned" they must've had my wife in mind. Just earlier that week we'd gotten a quote from a dealership that was supposed to be an "in house" deal. She took one look at the numbers and then went online and saw what they had to offer there and, well, several colorful expletives later we were back to car hunting again. She's got a great sense for people, Sae had her smiling and loving the car. On my test drive we got to talking and I immediately liked him. Naturally cautious I knew things may change once we talked numbers. So we finally got to it. We got back, sat down, and talked numbers. This was an unexpected purchase and so actually had no time to budget for a new car but here we were. We didn't mind purchasing used if we had to but our ideal purchase was for a new car. A word about our finances, we're homeowners, both employed fulll-time but like many in Hawaii on a tight budget. We don't even send our kids to preschool. So yes, we're "those" kind of buyers. High expectations on our purchase demands and low potential for a high profit. Quick word about our kids. As you can imagine by the time we got to talking numbers they were a tiny bit antsy but Sae was great with them. Didn't get annoyed. Shared his own experiences as a parent. Had nothing but patience for our boys. This was noticed and greatly appreciated by myself and wife. After clearly explaining our financial options based on our offer and current credit status Sae...was able to help us get the car we wanted well in the budget we needed to have!! We couldn't believe it! Top notch! #SeeYaInAKia *I'd give 5 stars but facilities need renovation.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

buyer beware

by tom412 on 12/18/2013

Salesman lied, a will say anything to get you to buy a car. I was told I could get n extra key at home depot because the key was not chipped. It was and a new key is $150 to 200 dollars. when salesman was told he denied Making the statement than said he could get a friend to make one for 135 dollars just let he check and he would call the next day. Well 4 days later and still no call. DO NOT TRUST THE SALESMAN at this dealer they lie!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Aloha Kia in Waipahu ROCKS!!!

by bigsun808 on 11/05/2011

I was truly amazed by the staff at Aloha Kia in Waipahu. I hate going to the car dealers and playing the game. That is what I was expecting but I got totally the opposite. My salesperson "Jerald" answered all my questions, the ones he could not answer was done by his manager "Tyson" They both were awesome. They made buying my new Kia Sorento, the best buying experience I have ever had. If your looking for a new car or even preowned go and see the guys at Aloha Kia Waipahu. You will not regret it! They will defiantely win you over as they did with my family and I.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I am still waiting for my 100.00 referral for referring a customer

by deedeelagapa1 on 05/31/2011

its been over 5 months and no 100.00 referral. Sales person said he will get back to me and never called me back. no more referrals.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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