DCH Kia Temecula
Customer Reviews of DCH Kia Temecula
Good Experience
byon 12/29/2019
Overall, the experience was good. I wish they would have told me that they didn't have my floor mats and cargo net before I drove off with the car. Jay was nice and very helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bait and Switch
byon 11/17/2019
Had a deal done on a Kia Optima. Spent over a week and was told the deal was done. Ready to pull the trigger and was told they over valued my trade in. Which is bizarre because it was a Kia and since it’s their own brand they should at least be able to value it correctly. Round and round and finally had to walk away. Be aware they change the value of the cars, charge a protection package charge and bait/switch. Sadly this would have been the fourth car purchased from this dealership. They have zero loyalty to repeat customers. Beware and go some place more reputable ..if I could give them negative stars I would
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Good Experience
byon 07/27/2018
I test drove a Sorento SXL. I likes the car. I sat down with Frank (sales). We came to an agreement on price. We waited a while for the financing manager to get to us. Customer service was very good. I was happy that I chose DCH Kia of Temecula.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2nd Kia from this dealership
byon 04/25/2018
...no problems, no negative experiences with sales dept. Cory M was great. service dept was a sassy in 2017 but much better now. we love our vehicles
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Service!
byon 04/25/2018
Came in purchasing my very first car and was pleased to see the car buying process is not as bad as everyone makes it out to be! I purchased a 2018 Sportage and absolutely love it. Alan Dowdy helped me with the process and explained everything thoroughly and took his time to make sure I understood what I was signing. Awesome attitude and had a lot of good laughs in the process!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Untrustworthy
byon 02/23/2018
I was promised a deal on my down payment check going through processing on a certain date saw them right it down and everything spoke to 3 different people about the arrangement and they still went against their word. Now to save their own butts they are saying it never happened and I'm out of luck. Great way to treat military famines especially with the active member deployed! Very disappointed!!!! But on a different note Oliver (salesman) is amazing!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Never again
byon 12/14/2017
Don't have someone give you a ride 100 miles away to buy a car from this dealer. Arrived at 1:30 to buy a NEW car as advertised for a previously arranged price. Friend waited about 1 hour and thinking all was good, sent him back home. After he left, the price went up, the "New car" suddenly had over 1400 miles on it but was advertised with 22, turns out to be a repo, wouldn't take my discharge military certificate. Would only take original DD214. It's been 45 years since my discharge. I guess they think I forged a Honorable Discharge for $400. I could tell not one of the 4 men involved ever served. Lastly, they offered a rebate if financed. I paid $5000.00 cash and a check for the balance required for the rebate. With a 780 credit score, they wouldn't take the check. Luckly had more cash. If I had a ride home, I would have walked on this bunch of greedy people in a heartbeat. All the jokes you hear about lawyers and car salesmen isn't true. Lawyers have much more integrity.Think before you go to this outfit. I left with the " New...Used car after 5:30.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Theft/Terrible Service
byon 04/18/2017
Had my vehicle broken into during or after a service here and they (dealership and DCH corporate) ignored the concern. This has already cost the dealership one sale and is about to cost DCH another. Also, the "free" lifetime oil changes they pitch cost over $500. So watch out for that charge if you decide to buy here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
I LOVE my 2016 SOUL!!
byon 09/08/2016
Ive been a Kia customer for years now. I have purchased two cars from Mike Thatcher two Kia souls to be exact. He is very friendly and trustworthy with a good sense of humor. I followed Mike from another Kia store and drove over an hour for my brand-new 2016 two toned red and white Kia. I would refer Temecula Kia to all my friends and close family members! If you need a car and not a hassle or the run around CALL MIKE at Temecula Kia! -Jackie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Had to call the police to get my documents returned to me
byon 08/08/2016
I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, they required me to provide a significant amount of personal information for what turned out to be a credit application, despite repeatedly telling them that I would me making my purchase with pre-approved financing check from Navy Federal Credit Union, and that I was not interested in financing from the dealership. The told me that they were required to collect the information in case the pre-approved check from NFCU did not clear (this seems like an unethical practice), and still concerned that they might have done a credit check. Then the sales person (Mike Thatcher) came back trying to change the negotiated price. At that point I tried to grab my documents from the desk, and Mike snatched them aggressively out of my hand. I requested that he return my documents, and he told me that I would not be getting anything back. I then call the police department, and the operator on the phone told me to tell them that they had to return my documents, which they then did. This entire experience had left me very concerned because of the significant amount of personal information that they collected, and they disturbing behavior of the sales person.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
An Absolute Horrible Experience
byon 07/27/2015
"Worst dealership I have ever attempted to buy a car from. After agreeing to a price and waiting for 5 hours to complete the deal, I was told my vehicle would be ready in ten minutes. The next thing I know, the dealer management informed me they could not sell me the vehicle because they weren't making enough profit. They wanted another one thousand dollars. They physically changed the stock number on the agreed and already signed contract in an attempted to switch vehicle to one I did not want. Do not trust them! Buy your Kia from another dealership; you will save yourself a lot of time and heart ache." - DO NOT TRUST!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Buying for used car for a teenager
byon 08/25/2014
DCH Kia Temecula truly stood behind their motto for Delivering customer happiness. We were out looking for a used car for our teenage driver we had a limit to spend. After dealing with other dealerships in the area we went to DCH Kia and from the first employer Tim, we told him what we were looking for and he went out of his way to see what they had he found us what we were looking for even though we weren't in there to spend in the high thousands or newer used car we were not treated any different than the other customers. After taking position of the car we found some minor areas that needed to be fix. We called the service area and they told us to bring it in and they repaired the car (no expanse). And there shuttle service was wonderful took me all the way home which was 20 miles. Car was fixed that day and we feel they sold us a very reliable safe car for our young driver. We will not shop around again as this dealership treated us with respect and there was no pressure it was a pleasure buying from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great buying and service experience!
byon 08/15/2014
After a tough decision to buy a new car (I dread going to car dealerships!), I went to Kia of Temecula to check out options. Mike M. greeted me right away as was awesome to work with. Not only did he know all about the cars, but he helped me choose a vehicle that best suited my lifestyle and needs. I absolutely love my new 2014 Kia Soul+! I actually had fun from the time I walked in to the time I drove off the lot. The staff was great to work with as well. Everything went so smoothly I felt like I was in a dream, or on Candid Camera hahaha. And I wasn't there for hours on end either... you know how that can be. Even the financing went quickly. So when it came time for the paint and fabric protection to be applied I thought this is where the proverbial shoe drops. Surprised again! I was taken right in and my car was ready before the estimated time given. I am very, very happy with Mike and Kia of Temecula.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awful dealership
byon 05/28/2014
I purchased a brand new KIA Optima 2013 in August 2012 and today I had a flat tire. The tire is repairable and now the ROADSIDE ASSISTANCE is not available to me because they only want to tow the car to the dealership! However, the dealership does not fix tires they only replace the tires. So now I have purchased a 40K car that I thought I would be taken care of if I had broken down and now they are going back on their word. The car did not come with a spare tire and the sales representative stated that I would not need a spare due to the fact that I had ROADSIDE ASSISTANCE! But now I have to have my car towed to the dealership to get fixed, instead of a tire shop that would fix the tire for a fracture of the cost. It is a trap and way to keep the money flowing between the sales department and the service department. The fact that this little disclosure was not disclosed at the time of the purchase is unacceptable. So if you are going to purchase this car make the sales representative discloses the roadside assistance guidelines. Because they will only cover you if you are bringing the car to the dealership. Sincerely, Very unhappy customer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
My Visit to Buy New Car
byon 07/15/2013
It has be a long time since I purchased a new car and I have to say Laura H. made me feel very at home. She was very profesional and kind. She answered all my questions and concerns, I give her a solid 10, she was the BOMB!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments