Mel Hambelton Ford
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Dealership Service Review
service Rating
Ford-Certified-Pre-Owned
Written by 10/20/2015
onI purchased a Ford-Certified-Pre-Owned vehicle. After undergoing, a rigorous 172 point inspection, one week after purchase, I noticed some vibrating in the steering wheel when brakes are applied at high speeds. After further inspection, all four brake rotors were warped.
Unfortunately, after spending several wasted hours and gas. I am very concerned How And Why this vehicle was advertised and passed such rigorous inspection, considering the previous owner documented this safety defect, a week prior to entering mhfords inventory.
Although, brake rotors are not covered under the extended warranty program, the service team repaired the issue, resurfacing the brake rotors without any hesitation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes