Family Chrysler Dodge Jeep Ram

Family Chrysler Dodge Jeep Ram

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Customer Reviews of Family Chrysler Dodge Jeep Ram

4.8
Overall Rating
(11)
Recommend: Yes (5) No (0)
Write a review: Sales | Service
sales Rating

great experience

by Flybuddy on 07/09/2017

Many thanks to Latasha, Jack and German for making our Jeep Gran Cherokee purchase a pleasant well! True customer service from the very first contact with Latasha online til getting a demo of all the features with Jack when we picked it up.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

11 Reviews
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sales Rating

great experience

by Flybuddy on 07/09/2017

Many thanks to Latasha, Jack and German for making our Jeep Gran Cherokee purchase a pleasant well! True customer service from the very first contact with Latasha online til getting a demo of all the features with Jack when we picked it up.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Super-smooth Purchase

by mrhanky on 09/21/2016

Recently leased a Grand Cherokee Limited from Family Jeep. Transaction went very smoothly. Kamran and Valerie were great. They were very responsive, did everything they could to make it a great experience. Would recommend them to anyone!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic experience

by Hershey_Mark on 06/12/2016

I cannot say enlighten about Nashay, our sales person. She was a delight to talk to, took a true interest in my son, for whom we were purchasing a car (wrangler), and even coached him on being a safe driver. We talked about her so and mine, their dreams and aspirations, and lots of other stuff while waiting for our credit application to be completed. No pressure, totally attentive, and very helpful. Everything I'd want in a representative for my company, and a sales associate! Enjoyed every minute of the experience and would highly recommend her, and Family Dodge/Chrysler/Jeep to anyone!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2015 Jeep Grand Cherokee Limited

by 2015JGCL on 04/01/2016

I could not have asked for a smoother transaction with Family Jeep! Having walked out of another dealership just days before due to a lot of miscommunication, Latasha,"Delco Dave" , and Tom were very responsive to inquiries and requirements! They even went as far as to offer to drive the SUV to my house for me to see it! I was in an out of the dealership in an hour with an amazing Jeep Grand Cherokee. Thank you to Dave, Tom, and Latisha for making my experience with Family quick and painless. I will recommend your dealership to all my family friends!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Jeep Cherokee

by New_To_Jeep on 01/23/2016

I worked with Amanda to find vehicles with the particular specs that I wanted. She had 4 vehicles priced and ready for me to test drive when I arrived. I got a 2016 Cherokee which months later I can say I am very pleased with. Terrance was my sales rep in the office and he patiently obliged my flip-flopping between vehicles and made sure I was happy with my final decision. In all, I had a good experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Wrangler Sahara Unlimited Purchase

by wranglermom on 11/02/2015

I worked with Amanda online by email, purchasing this vehicle for my husband. She was so wonderful to work with. Fast with answering questions, getting quotes, and setting everything up for us. Family beat all prices!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience

by Chill2014 on 08/27/2015

I went to family Chrysler dodge jeep ram in the hopes of getting a Brand new Dodge Journey and staying within my price range. I didn't think this was possible because I was upside down on my current car which would add money to my monthly payments. They worked tirelessly to get me in the exact car I wanted and stayed in the price range I needed to be in. My husband bought 2 trucks from them and they are now searching for his 3rd. This was the 2nd time we worked with Tim Barlow and Amanda Gentile. They are 2 for 2! Extremely satisfied!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Awesome Experience

by agiotti on 11/27/2014

I recently purchased my new 2015 Jeep Cherokee Limited from Family Chrysler Jeep Dodge in Philadelphia. Prior to reaching out to Family Chrysler I spent days, weeks visiting with other local dealerships either onsite, email, or via chat sessions. I found the vehicle I really wanted at a local dealership and was ready to pull the trigger on the purchase. They worked through all the financials and after numerous back and forth they could not get me into the vehicle of my dreams, they said it was the best they can do. I thanked them very politely and stated I would be in touch. This particular dealership was my last option until I remembered about Family Chrysler in Philadelphia (I grew up in Philly but moved over 2 hours away). I first reached out to them via their WEB site and began to chat with Kimberly, their Internet Sales representative. She was extremely awesome! She listened to me as I explained my frustration. A lot of places make you feel like another tally on their sales goals checklist but Kimberly was very warm, friendly, and downright a pleasure to speak with. I truly felt like it was a sister I was speaking to. Kimberly informed me that she would get back to me within the hour, 30 minutes later, she send pictures of the same exact vehicle, with more options! Not only did she find the vehicle I wanted, the offer they made was fantastic! The opportunity they presented caused me to leave work early that day and travel over 2 hours to visit them. When I got there I felt like a celebrity walking down the red carpet. As I mentioned previously a lot of placed make you feel like an object that is disposable, not Family Chrysler Jeep. I was greeted by other salesman even though they were not getting the sale. The primary salesman Merion was also extremely fabulous as he walked me through the sales process with ease and professionalism as well as the vehicle highlights. It is because of the professionalism and warmth I received from Kimberly and then from Merion that I drove over two hours from my workplace directly to Family Chrysler to purchase the car. The local dealers in the Pottstown area would not take any initiative to help me procure the care I was after, however, once I informed of the deal Family Chrysler presented they were quick to match. At that time it was too late, they should have treated me with respect. Thanks to Family Chrysler Jeep Dodge I am now a proud owner of a 2015 Jeep Cherokee Limited!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Smooth transaction!

by steve542 on 04/28/2014

I recently purchased as 2014 Jeep Cherokee Trailhawk from Family Chrysler Dodge Jeep Ram. Although the color and options I desired were not available, the team at Family explained all that was necessary to order the vehicle and kept me posted throughout the process as to when we could expect delivery. Regarding the price - I visited 3 other Jeep dealers in the area and Family beat all other quotes hands down and also managed to get me a 60 month finance interest rate of below 2%! An honest, fair car dealer - thanks to the whole team - Tom H., Amanda, Valerie - constant communication and fair dealings. Would recommend to my friends and would shop there again!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Dont shop here - Not a fair value dealer

by badboyjack on 06/27/2011

Went to buy a 2011 Chrysler Town and Country. The absolute worst dealer I have ever dealt with in my life. Valued my trade in at 3500.00, went to 3 other dealers and got between 5300 to 5700... a bit of a difference. The car we went to test drive had a dead battery and we sat in the car for 20 minutes as they charged the car up. Told the sales rep our price point and he came back 100.00 too high and said tough that is the deal. Our credit was not an issue we are tier one with a 719 credit rating. Told us to get a cheaper car and this was even 100 dollars more than the chrysler touring special. DONT WASTE YOUR TIME GO TO ANY OTHER CHRYSLER DEALER!!! I went to 5 and no one treated me as poorly as they did. As a side note I got the car I wanted for the price I want and the trade that I wanted...

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Lies and deception abound...

by wresneski on 12/26/2007

My girlfriend and I recently visited Family on the Philadelphia Automall to look for a quality used SUV. Family had very nice 2004 Jeep Cherokee Limited that we were looking over when we were engaged by a salesman named Manny. Manny began his pitch & it became evident that his knowledge of the model went no farther than it was a “Special Edition”, which was OK because I am pretty familiar with it from my research. We explained to him that we had other SUVs to look at & he promptly offered this Jeep to us for 15K OUT THE DOOR and stated he had manager approval to do so. We told him that we liked the offer, but still needed to complete our du diligence on the other dealerships. He gave me a card and told me the offer stood if I came back. After viewing the other models, we decided that the Jeep at Family was the best vehicle and good value and met Manny the following evening. This is where things went downhill…. Manny told us that the manager couldn’t sell the Jeep for the promised 15K OTD, but could sell it to us at a $100 profit for $15,800 PLUS TAXES AND TAGS (approx $1,500). Annoyed, we got up to leave and Manny changed his tune again. He offered to sell it to us “at a loss” for $15,200 + taxes and tags. Further annoyed, I asked Manny to go to the manager for a price the Jeep with a 3 year extended warranty and to remind him of the pricing screw-up that was made. When Manny came back with the exact same numbers + $1,500 for a warranty, we walked out and bought another Jeep from a different dealer. Manny and Family Dodge reinforce the negative stereotype associated with used car salesmen. The poorly attempted bait and switch and Manny’s lack of knowledge of the SUV he was trying to sell me made my experience unforgivable. I will never visit either of Family’s dealer locations in the future. Buyer Beware.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

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