Roberson Motors

Today 8:30 AM — 8:00 PM
Open Now
Sunday
11:00 AM — 5:00 PM
Monday
8:30 AM — 8:00 PM
Tuesday
8:30 AM — 8:00 PM
Wednesday
8:30 AM — 8:00 PM
Thursday
8:30 AM — 8:00 PM
Friday
8:30 AM — 8:00 PM
Saturday
8:30 AM — 6:00 PM
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Customer Reviews of Roberson Motors

4.8
Overall Rating
(36)
Recommend: Yes (25) No (0)
Write a review: Sales | Service
sales Rating

Happy Jeep Buyer

by pennor1 on 09/10/2016

Our salesman, Mark Whittington was a pleasure to work with. Not only were we able to make a very good deal on our new Cherokee, Mark stayed well into a Sunday evening teaching us how to use all of the features of our new Jeep. Then he made a follow-up appointment with us for the following Wednesday to make sure we fully comfortable with our new Jeep, at which time he answered all the new questions we had and showed us how to use the self park feature. But that's not all! After leaving the dealership on Wednesday he called us and told us we needed to return because the finance person had uncovered an error in the computation of the Chrysler rebate. We came back within the hour to find that the error was in our favor which saved us a lot of money. The savings were so large that we were able to opt in and buy the extended warranty coverage and still keep our monthly payments right in our budget. Thank you Roberson! This car buying experience has been one of the best I've ever experienced. This is my first new Chrysler product, I've always been a GM buyer before. You have a very satisfied customer.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

36 Reviews
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sales Rating

Happy Jeep Buyer

by pennor1 on 09/10/2016

Our salesman, Mark Whittington was a pleasure to work with. Not only were we able to make a very good deal on our new Cherokee, Mark stayed well into a Sunday evening teaching us how to use all of the features of our new Jeep. Then he made a follow-up appointment with us for the following Wednesday to make sure we fully comfortable with our new Jeep, at which time he answered all the new questions we had and showed us how to use the self park feature. But that's not all! After leaving the dealership on Wednesday he called us and told us we needed to return because the finance person had uncovered an error in the computation of the Chrysler rebate. We came back within the hour to find that the error was in our favor which saved us a lot of money. The savings were so large that we were able to opt in and buy the extended warranty coverage and still keep our monthly payments right in our budget. Thank you Roberson! This car buying experience has been one of the best I've ever experienced. This is my first new Chrysler product, I've always been a GM buyer before. You have a very satisfied customer.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Highly recommend

by LBeaty7652 on 06/23/2016

In one word - Integrity. Our Jeep needed a fuel pump and distributor. Thanks to Roberson Jeep it now starts right up and purrs like a kitten. As I am new to owning a Jeep there are little things I am learning. My wrangler was making a horrible grinding noise when I shifted into reverse. Matt Stoenner in Service shared a tip with me: shift to First gear then into Reverse. No grinding noise. Matt could have just as easily charged me a service fee, saying you would inspect it. Instead he shared a tip with me. Matt also discovered some lug nuts were broken, had missing caps. Would have made it difficult to change a tire. You replaced them. Much appreciated. After having a very bad experience with another Jeep Dealership, this was so refreshing. Thank you!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

We are Happy to be Jeep Owners

by MDKenn59 on 06/05/2016

Fast and Friendly, Our salesman,Trenton, was knowledgeable and did not mind taking the time for several test drives and explanations. We enjoyed the process and LOVE our new car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

safety recall

by Juanmhe on 05/31/2016

Courteous and quick service upon arrival. I was there for a safety recall and the service was completed in a reasonable time.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Good experience

by Brian734 on 05/31/2016

We had John as our salesman. I honestly hate car salesman and usually have my wife speak to them because I get so angry. John was completely different, very low pressure, able to answer questions. He actually listened to our needs.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Good experience other than the sales managers

by airforcegirl16 on 05/18/2016

Trenton was great and make the experience a good one. the only down side was the sales manager tossing my wifes card at her when we had an issue with the bank. that needs to be fixed right away you don't throw someones bank card at them and tell them that there is an issue with the card. Also they force the Ofac check down our throats as well when it only needs to be done if your spending over $10,000 and we were not. that was almost a deal breaker for us. We told them we were cash buyers and that we wanted to go and get the tags and title our selves but they forced there fee for filing the tags on us as well. The sales managers were the only issue we had with this dealership also our trade in we got ripped on that as well. this is an overall good company to deal with like I said trenton was great but his bosses needed some customer service lessons.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

great service

by kandisue8 on 05/12/2016

i just love Robersons they are so helpful and I get great service everytime. they do not charge a arm or leg for their service they charge what is appropriate. and I will be buying an new jeep from them soon

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Good services!

by nulrich1170 on 04/23/2016

Bob was very responsive and communicated frequently over the week it was at the shop. He also found out what was wrong after several tries.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thank you

by Sherryrmaher12 on 04/21/2016

The person that helped us was very helpful and knowledge about vehicles and for us to make the right choice of what vehicle we wanted to get thank you very much.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Patriot Lover

by terrilucas12 on 04/18/2016

I always get friendly and helpful service by Matt. He tries to make sure my vehicle is taken care of.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Robberson is a great place to buy a vehicle!

by CaroleJS on 04/03/2016

I was treated with respect. And given my current situation the dealers were able to work with me. Scott found me a great vehicle and Pete was also very helpful. And Jim did an awesome job finding my a great rate.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Excellent customer service

by Sassy_Chic on 04/01/2016

Everyone I encountered was great to work with. Matt came through with a loaner vehicle when I needed it the most.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Almost perfect

by Abbeyorval on 03/29/2016

Informed friendly staff, organized,clean and tidy facility. Short staffed but was kept aware of same with apology for short wait to be served and checked in. Check in is fairly efficient, especially for returning customer.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Survey

by Georgienne on 03/28/2016

They explain clearly what will be done. They listen to my concerns and take them seriously. That is very very very very nice.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Robersons

by NWRichard on 03/25/2016

They were polite, friendly and professional. They have always done a good job for me. I wouldn't take my Jeep anywhere else.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Service Review 2014 Jeep Cherokee

by Kathy_O_N on 03/24/2016

Service Manager Matt Stoenner was thorough, efficient, and very pleasant to deal with. He was very helpful, and answered all my questions and concerns regarding my 2014 Jeep Cherokee.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Friendly and Knowledgable Service Staff

by My3Cars on 03/15/2016

The service staff are always friendly and knowledgeable and work hard to make sure we always understand the work needed on our vehicles!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Dealership

by Jeepers2016 on 02/27/2016

Roberson has always been so helpful with all of our vehicles over the past 4 years and the customer service throughout the dealership is outstanding.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Wonderful car care

by RachaelH on 02/27/2016

We have had Roberson Motors service our vehicles for at least the last 15 years. The service is honest and reliable, and our vehicles are well cared for. The service department might just be impacting sales because if you keep your car serviced at Roberson you won't be buying new ones as often!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Good experience

by Rhender on 02/20/2016

Salesman was courteous and helpful. He had the car ready even though I arrived early and we test drove right away. The sales went smoothly and didn't take a long time.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Grand Cherokee

by AndyDell on 02/18/2016

Helped us find the vehicle that best fit our needs and had all of our requirement and meet our budget. Couldn't have asked for more.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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