Pregnant Mother Taken advantage of
I am just speechless. I heard that car salesmen will do and say anything to get you to buy the car, but I never thought they could lie and mislead like these guys did. We have purchased multiple vehicles from this dealership before and everything was fine, until this last car. I traded in my old 2012 Infiniti QX 56 for a 2017 BMW X3. The only and I mean ONLY reason I chose this car is because it had only 10K miles and the salesman told me it was under manufacture warranty until 50k miles or 4 years from first sale date (3 years 40k miles remained) and 3 years 36k miles ALL MAINTENANCE ITEMS (2 years 26K miles remaining). I am a pregnant mother with a 2 year old, so having a warranty on the car is something extremely important to me! Today I went to BMW service center to check the brakes and other maintenance - they told me that there is no warranty on this car!!! I was shocked! It would cost me almost $1500 to take care of the few things the car needs. Immediately I tried to get in touch with the GM of the dealership, called numerous times, left a voicemail, a message with the front desk - no answer from them ... AT ALL!!! I don't feel safe driving this car! This is just bad business!!! DO NOT BUY A USED CAR FROM THEM!!!
I traveled over 500 miles to buy a car...
Thank you for the best car buying experience I've ever had! I traveled from Tennessee to purchase a used G37 and was very concerned about the condition of the vehicle before I came in. I talked with Joey Gesualdo in the Internet Department and also with one of the managers Rich Kopczynski and they assured me that the vehicle was in excellent shape. Once I got to the dealership they had the vehicle pulled inside so I could inspect it and they couldn't have been more right. The whole process went very smoothly and I will consider them in the future when I am looking for my next Infiniti. Great Job!
Similar to the other educated and well prepared shoppers here, I had the worst experience with Gregory among all the infiniti dealers in the Chicago area. I was interested in a lease of QX60. The sales manager Sam wanted to charge me tax on the difference of MSRP and residual value. Even when I pointed it out, he insisted tax should be calculated by MSRP minus residual value and asked me to go back and do more homework. It's ridiculous! They are either super greedy or really ignorant about the car lease business. Also, they claim they will beat all competitive offers to lure customers in. When I presented offers from other dealers, they were not able to keep the promise. They are [non-permissible content removed] trying to rip inexperienced customers off. Make sure double check every number on the pricing sheet because they play tricks and mark up whenever possible. Their service level is far behind Fields, but their price is much higher than others. After getting quotes from most of the Infiniti dealers in the area, their so-called best offer is about $200 higher than others. If you care about your money, other dealers can definitely give you a better price for the exact same car. If you want a real luxury car buying experience, also stay away from this dealer. If you just start shopping, working with them would be helpful to get an sense of the upper limit of the price range for your interested car. Never buy from them without comparing prices from other dealers. They use all the old-school tactics to trick the customers. No matter how good you feel about the price, take a deep breath and walk away. I can guarantee you will find better price from other dealers. I would have given zero star if I can.
I purchased a 2007 Mercedes GL450 in August 2014. Needless to say, I no longer have the vehicle and it's only been 7 months! I was not in the market for a car when I went to this dealership to get my Infiniti FX35 serviced but of course, I was preyed upon. I do not blame the salesman totally, as I did not do my due diligence before signing on the dotted line as I usually would have done before making such a major purchase. It was truly an impulse buy. Doing some digging, I found out that the car had been in a major accident and was worth a lot less than I bought it for. The dealership was unwavering on the selling price and made it seem like I was getting a great car at a great deal. In order to save myself a lot of heartache, I had to get rid of the car before it was worth absolutely nothing! This was a $12,000 mistake that I will never make again. Additionally, I was able to be financed at a much lower rate than I had using one of the banks from the dealership. I have good credit and was still paying 5% interest. That's absurd! Buying a car from this dealership was the most expensive mistake that I've made in my life. Again, it's not totally the fault of the dealership because they are in the business to make money and I did not do the research on the car like I should have. But, I do believe in doing what is right and ethical and selling a car for much more than it's worth is not good business morale. I will never buy a car from Gregory again. NEVER!
The best dealership experience I've ever had
Gregory Infiniti had the best prices and gave me the best experience of all the Infiniti dealers that I visited. Richard and Marcin were extremely helpful and Andy did all the paperwork faster than any dealership I've ever been to. This is my first Infiniti vehicle and I look forward to getting my next one from Gregory Infiniti as well.
Do not buy used Cars from this place!
I purchased a used vehicle from Gregory. During the sale, Val assured me that new brakes and tires had just been put on the vehicle. New tires only was the truth. I returned the vehicle 48hrs later to have this checked out and was told that new brakes "pads" were installed. I waited for manager approval for rear brakes and was told they would take care of this. Bait and switch. They put pads on rear only and would not make good nor change out vehicle as they advertise. Stay away from them if you want a used car, or get everything they say in WRITING!!