Theft Prevention is a scam.Written by Grandpapaul on 04/13/20 04:03:44 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I had been searching online for close to a year for an SUV for my retirement. I found a 2016 Honda Pilot that fit my needs and was priced right. I scheduled a test drive with Bobbie Russwurm for Friday February 28, 2020. I sat in her office and she asked me what color interested me. I think she forgot I was there to test drive a specific vehicle. We went for a short test drive and when we returned I lifted the hood to look at the engine. The sales manager called her to the front door. He told her someone had test driven it earlier and was coming with a check to buy it. It was chilly out and he told her just outside the front door about 30 feet from me. Back at her desk she explained what I had overheard but I had first chance to buy it. Even the sales manager said there was no pressure. Why let me overhear the conversation or tell me as it was sold either way. I put a down payment and drove it home. The more I thought about it being a sales tactic I contacted Bobbie and told her I would return it for a refund. Around noon the next day I told Bobbie I was going to keep it. She claim the other per was there when they opened to buy it. On the purchase agreement was $299 for theft prevention. I, thinking it was on all Hondas, questioned it. This was added Theft Prevention only Gurley Leep provides. He talk me into a tire and wheel warranty from punctures and potholes. There is a tire with a nail in it and a bent wheel in his office. He implied it was from his vehicle. I also purchased an extended warranty. After reviewing all the paperwork at home , I found there were four levels of coverage. He never mentioned the lower coverage's and costs.