Skip to main content

Castle Chrysler Dodge Jeep Ram Naperville


1565 W Ogden Ave, Naperville, IL 60540 (map)
Today closed
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (13) No (3)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Worst service experience
Written by Ravi Shah on 10/31/2023

I bought new 2023 hybrid pacifica from castle chrysler in april or so. After 5to 6 months of drive, getting safety sign. I told service technician about the error / signs but initially without checking about the error, they fix other things and return the car. I have to go almost 3 times for the same safety signs and everytime technician told me it's different error but same safety sign came all the time. Finally, after 3 times, service director came in picture when I raise the point of the lemon law. When I discuss with him about the issue, he mentioned that nobody told him about the issue which I was talking from the beginning. So finally car was at the dealer for almost 40days to get fixed. They have to put new transmission to fix the safety sign The worst part is they kept the car for almost 50 days from first sign appeared, eveytime they returned the car without clean inside or wash outside. Unbelievable.. if you go to any other Honda or Toyota or other chrysler dealer for even oil change, they clean inside and wash outside before handover the car to customer. They never clean my car at all. I don't know, if its my bad luck or the dealer is like that... I dont recommend to service your vehical here at all.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Kiara Dou on 11/15/2023
Dealer Response
Hi Ravi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please contact us at (630) 864-6592 so we can understand your situation better to try and turn your experience around. Thank you, Castle Chrysler Dodge Jeep Ram of Naperville
Report