Castle Chrysler Dodge Jeep Ram Naperville
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Dealership Service Review
service Rating
New Tire Repair
Written byon 08/22/2023
I found a screw in my tire and it couldn’t be repaired. So I called the dealer and spoke to Rachel in Service. She checked on a replacement tire, told me the price, which was very reasonable and worked with Parts to order the tire. I came in to wait for the tire to come, and while I waited Rachel arranged with Kayla for a service recall to be taken care of. Kayla kept me informed of the progress and as soon as the new tire came in Kayla had it installed so that I could be on my way. I very much appreciated Rachel and Kayla’s help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nicky Reddington on 08/24/2023
Dealer Response
Hi, thank you for taking the time to leave a review for us at Castle Chrysler Dodge Jeep Ram of Naperville. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
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