Sunrise Chevrolet Car Dealership Glendale Heights Illinois | Edmunds
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Sunrise Chevrolet Sales Reviews

  • 414 North Ave
  • Glendale Heights, IL 60139 (map)
  • (888) 393-5797
  • Chat with Dealer
Sales Rating:

Not Happy

Written by hanslim on 08/03/15 08:16:51 AM PDT Go back to Sales reviews
Recommend this dealer? No

I've been coming here for more than 3 years and felt very comfortable. We usually wait for than 2 hours but didn't mind because I get to watch TV, connect to WI-FI and a play area for kids. Kept all of us busy. My last visits were not good. My engine light showed up mid June 2015 and took it to services right away. They said it was a gas cap leak which caused an evap so the engine light turned on. They turned off the engine light alert and said you should be good to go, nothing major. No FEE. End of June 2015 engine light showed up again and took it to service right away. Same CODE as the first visit. They charged me $165.47 to change the gas cap. I said okay, it needs to be done. End July 2015 2015, engine light turned on again. Same CODE! This time they charged me $188.06 to change the EVALVE. Originally they charged me $300 but I said no so they changed the price. Same code 3 times and they couldn't resolve it. Full diagnostic should have been done with one visit fee - one fee. That's 3 visits equals 6 hours. Dave Straus was the guy that helped me during all 3 visits. Not happy with the service. I rate this a 1 star based on my last visits. More likely to go to another Chevy dealer or another auto repair shop.


Dealership Experience

Did the dealer honor all commitments made? Not applicable

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Comments
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Hans, Thank you for taking the time to speak with our Service Director Jeff Hrubec. We're glad that we could come to a better understanding with one another with this situation. If you have any more questions or things you would like to discuss, please feel free to reach out to us at 630-942-8300. -Sunrise Management

  • By sunrise212
  • on 08/18/2015
  • 11:21:31 AM PDT
  • (dealer response)
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