Napleton's Arlington Heights Chrysler Jeep Dodge Ram

I located a 2016 Jeep Wrangler Unlimited on the Napelton Arlington Heights, IL website. It showed a $4,000 discount. I called and found out that the vehicle was on the lot and made arrangements to stop in and see it. By the way, it’s 1 ½ hours from my house. Before I left, I called and inquired if the $4,000 discount was what I was actually going to receive when I arrived at the dealership. The discount includes $500 for active military and $5oo for recent college grads. So it’s actually $3,000 discount. When I was about ½ way to the dealership, I received a call and was told that the car wouldn’t actually be there because the manager’s wife had taken it to a car show and wouldn’t be back until close to closing time. After I relayed my displeasure to the salesman, he told me he would give me a $500 discount for the inconvenience. This dealership falls into the category that many people associate with car dealers. I have had many really good experiences, but this wasn’t one of them. The salesman went through the usual reasons why they couldn’t really give me the full discount shown in the ad. We argued for some time and they did agree to honor the $3,000 discount. I had to bring up the additional $500 he had promised. We agreed on the selling price and he went back to prepare an itemized cost sheet for me to sign. Then a “manager” came out and told me that he couldn’t give me the whole $500 discount but could give me $200. We “discussed” this for several minutes and then he went into the back room to talk to the salesman. Then he came back and explained that there had been a communication breakdown. I’m always amazed that no one ever takes ownership of the devious behavior that is shown. It’s always someone else that is to blame. When the salesman came back with the itemized cost sheet, there was a $995 delivery charge shown. I explained that the $995 delivery charge was already included in the window sticker (MSRP) and basically they were trying to double charge me for it. He went into a long convoluted explanation that basically told me that they were adding this on to recover some of the discount they had given previously. BE PREPARED TO HAVE A BAD EXPERIENCE IF YOU DEAL WITH NAPELTON JEEP IN ARLINGTON HEIGHTS, IL.