McCombs Superior Hyundai

by jdc1971 on 02/16/2014

I love Hyundai vehicles. I chose this dealership because it appeared from my location that it was the only one, or at least, the closest. My initial experience was overall neither impressed, nor appalled, however, I did not care for being passed back and forth repeatedly between two salesmen as one became busy with another customer. When I was presented with a payment that was higher than I had previously stated that I was willing to make, I was a little unhappy, but I understand that this is the nature of the business so I asked to explore the option of a less expensive car so that the payment could be within my range. I was asked to accompany the salesman to search the lot for the Accent model, but when I did, he wound in and out of the cars so quickly as if he were upset and I nearly had to jog to keep up. He also couldn't find any left of the Accent model. The sales people all seemed pretty uptight and under pressure, which I don't care for. One of my two sales people had a paper sign hung up in his cubicle that said "Make 40 contacts a day" along with a couple of other goals he must attain daily, I assume, to keep his job. But the real issue that I had with Red McComb is that once we found a vehicle that we agreed upon for the right price that the Finance Manager believed he/she (couldn't see the Finance Manager behind the closed back door) could obtain, I was told to go ahead and drive the Hyundai home because it was late and the banks were closed. I was told I could come back to finalize the paperwork. I was called the next day and told that they could not finance the Hyundai for me because my trade-in was in my ex-husband's name, which they knew in advance before I chose a car and they didn't believe would be an issue. I took the Hyundai back to Red McComb's in San Antonio and waited about 45 minutes for one of my salesmen to come tell me that I could now transfer my personal belongings back into my trade-in. I did so and proceeded to look up other Hyundai dealerships that may be available in San Antonio that I previously overlooked. I found World Car Huyndai and gave them a call from Red McComb's lot. I explained to World Car over the phone the experience I had with Red McComb's and they asked me to come over because they believed they could help me out. They certainly did. I drove home in the exact same year, make, model, and color of Hyundai for a better price, with the trade-in that Red McComb's could not accommodate. The service I received at World Car Hyundai (especially after the nightmare at RM) was remarkable, courteous, and transparent. Thank you World Car Hyundai for making a positive impact on my life and future. As for Red McComb's? I would highly recommend they explore some new avenues for engaging and broadening the knowledge-base of their Finance staff. And maybe if their Finance staff could see their customers face-to-face, they might be able to find it in themselves to do some research and explore options they hadn't considered before in order to accommodate a customer's finance needs. All that was needed in my situation was for a power of attorney form to be sent to my ex-husband so he could sign it. With that, the bank could sign over the title for the trade-in to complete the sale.

Read more