Customer Reviews of West County Honda
Love my Honda
byon 02/22/2019
The team at West County Honda has perfected the car buying experience. They go the extra mile to earn your business. They are professional, courteous and straightforward. They care about their customers (Even after the sale).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
West County Honda - Roy
byon 02/20/2019
Roy at West County Honda was so friendly and so helpful. He seemed like he was truly on my side and wanted to help me find the best car that fit me and my lifestyle. He was super helpful through all of my parentâs antics and questions and was so genuine. We had a great experience and I would definitely go to him again for my next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst
byon 02/09/2019
They "couldn't" appraise my turn in lease and kept pressuring me to come back when I had more time. I mentioned I was looking at an Acura RDX and salesperson didn't tell me any comparison between the two not or even why I should buy a CRV. The dude didn't even drive a Honda himself! I walked out with my time completely waisted
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great experience!
byon 02/08/2019
My experience at West County Honda was great. Everyone was kind and easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly Salesman
byon 01/05/2019
Clayton was very helpful and really worked with us to get us what we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Civic
byon 10/27/2018
Excellent service and knowledge of vehicle. Very personable salesman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase new vehicle
byon 10/14/2018
Once they knew we were serious and committed to buying their vehicle, they were very good. Excellent knowledge, treating us with kid gloves and walking us through every step. Very thorough and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ignorant Managers Who don't Honor their Price beating promise!
byon 10/12/2018
Asked for specific pricing on a Pilot EX-L New. The internet lady sent me the price and I informed her I had a different price for another dealer. This is the response I received after I questioned the pricing and their statement of we will beat any price. Bob, I got with the managers and showed them your email and the pricing that you have received from the other dealerships. They said since you have already received pricing from them and it is lower than ours they are not willing to offer lower in writing to help you buy elsewhere. If there is anymore we can do for you please let me know! I don't blame the internet lady as she has done nothing wrong. This is how the managers treat potential customers. Yes I price shop and I won't pay more for a vehicle when the same vehicle is less. Also West County Honda, don't advertise you will be another written quote, when you clearly will not. Thats called false advertisement! You will not earn my business nor would I ever recommend you to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Ridiculous trade value
byon 09/30/2018
Don't go in with a trade, they want you to give it away. Offered me $2k below trade value and said that was the best they could offer. Then on top of that, they showed MSRP and said they would come down to the advertised price. Way to insult my intelligence. Do they not understand that people do research before going in now?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Perfect example of why car buying is painful.
byon 09/23/2018
We were given a sales price by the internet lady who was extremely friendly ( Christy) and she gave me a price and I asked if that was the total out the door prices and she replied it was except for a dock fee of a couple hundred. Once at the dealer, it took nearly 2 hrs because they asking for our home mortgage amount, job title, yrs at work, etc. and I kept saying, “we are paying cash so why are these financial questions needed”. Then the price the salesman gave us included an extra $800 for floor mats and mud flaps which wasn’t quoted in the out the door price. I told the salesman what we were willing to pay and he asked me to sign my name under the price which I did. And then was a big push on their Butler Paint Option which we didn’t want and after 2 hrs the salesman brings in Josh, the sales mgr who wants to give us $6,500 for a 2009 Lexus Rx350 where many are listed on Cars Guru with the same mileage for $9,500 to $12,000. I wanted to buy at this dealer since they are in my neighborhood but will go elsewhere Monday and make the purchase. Thanks for offering to gain my insight into today’s experience. John Dowdy
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Awesome Deals
byon 09/17/2018
Roy White was awesome! I cant say enough about this dealership. Even thru the back and forth of our negotiations they never appeared to ever get frustrated. This was the second car I have bought from them. It was an amazing experience. If you are in the market for a new Honda - stop by and see Roy. He wont disappoint. 😃
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mysoginistic and ignorant
byon 08/30/2018
My one star goes only to Darrell who was helpful and kind. But it was Todd who truly ruined the entire experience at this dealership for me. I am entirely financially independent and will be purchasing a new car ON MY OWN. However, it's clear that Todd is too small minded and misogynistic to realize that women can make decisions and financial commitments without the help of a man. My parents and I were out test driving cars one day. I was the one speaking with sales representaties, I was the one making connections, and I was the one making purchasing decisions. Yet when Todd walked up, he shook ONLY my father's hand, introduced himself, and totally looked past my mother and me. Even when my dad said "Meet my wife and daughter," Todd didn't even make eye contact with either of us, much less greet us AT ALL. He continued a conversation with my dad, clearly trying to win him over, as he assumed my dad would be making the purchase. That didn't work, because my dad is a man who treats women with respect and was appalled at the blatant disregard Todd had for me and my mom. When we left the dealership, my parents and I were in total disbelief at the complete disrespect Todd displayed toward us. He didn't speak a single word to us. Guess what, Todd. I am the one with the checkbook, I am the one buying a car, and I am the one who will never purchase a vehicle from you. I've done my part in letting women close to me know that this is NOT the dealership to visit in West County. How sad that one ignorant individual can do so much damage to the reputation of a dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Need to think more about the customer
byon 08/30/2018
The sales person that helping me (sorry, did not get their name as I left in a hurry) was very nice and this review has not reflection on him. The issue was with the manager that quoted me what I consider an insane price for my trade in. I have a Nissan Maxima 2011 Model S with less than 80,000 miles that is in good condition and looks good (in my opinion) but even with Kelly's Blue Book lowest rating the car is worth at least $5,000. The manager at your location quotes me $1,800. I appreciate his job but a quote like that, specially as compared to any research done online for my car is an insult. I am sure I can just keep the car or sell it on my own for a greater value. This represents a sales opportunity loss for your establishment and potential recurring customer and referral customer who lives in your neighborhood (Wildwood). Hope someone at your establishment can correct this. Customer's are loyal when they feed treated right. Thank you for listening. -Rogelio
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best experience I've had
byon 08/22/2018
We went in to look at one of their cars from the website,and ended up not working for us but they were more than willing to help us find something that would work better. We worked with Jason and he was very helpful on finding the perfect car that we did end up purchasing. We had been to multiple dealerships before this and west county Honda was the first to really work with us on getting exactly what we wanted, I am very happy with my new vehicle and they made the buying process so easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Dissatisfied
byon 08/17/2018
Though the sales rep was kund in trying to help, he did not get required support in getting me what I needed. I am surprised that why you cannot provide the best price unless I commit in taking the vehicle on same day.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
All I wanted was a test drive
byon 07/31/2018
Kept there for class to an hour. Had to agree on a price of a car I wasn’t even sure what model was ideal for me. I have test driven and bought numerous cars and have never had this type of managerial service. Poor sales guy was sent to sell a bad deal and it cost him a customer. I’ll go to one of the numerous other Honda dealers in the area and get real service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
West County Winner
byon 07/07/2018
We purchased our first new car in years. The prices we very fair and they worked with us to make it all happen. Our calls were returned quickly. The sales staff were nice. Daryl was great to work with. He even took time after the sale to help us set up the Bluetooth, etc. Neal, in finance, was helpful too. He made us smile through the process and got us the best financing available and made us aware of ALL of our options. It was a great experience here. We would recommend West County Honda to anyone looking for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 06/01/2018
We set up an appointment and we were able to look at the used veehicle we were there to see within 5-10 minutes. The vehicle was in great shape. They were helpful explaining the vehicle. Typical back and forth during negotiation, but we feel we came to a good agreement and fair price. Financing went well. Everyone was friendly and not pushy or high pressure. I wouldnt hesitate to go back to West County Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience at West County Honda
byon 05/31/2018
I had a great and easy car buying experience at West County Honda. Mike Knollhoff and co. made the process fun and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales enquiry and sales
byon 05/27/2018
The way the sales manager treated us at the end of our deal close was not good and in fact it is appreciated anybody. We told what is the price we are interested in and that is not possible for them to sale but the way he said no really hurted us and it was really rude
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Bad experience at west county dealer
byon 05/24/2018
I had a very bad experience at this place. Sales person is very nice and polite however sales manger is very rude. I went here since I live very close to this dealership in spite of bad reviews about this dealer ship
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
West County Honda is one of the top Honda dealers for sales and service in the state of Missouri. We stock the latest offerings from Honda, such as the Civic, Accord, CR-V, and more. Honda is one of the biggest automotive brands in the world, and we are excited to get you behind the wheel of a new Honda so you can experience it for yourself. But if you prefer a used vehicle, we have you covered there too. Our inventory of used cars is always in flux, and we stock a variety of models from a number of different brands from a wide range of model years. We also have a selection of used models priced at $10,000 or less if your budget requires it, and we offer a worry-free warranty on our vehicles, so you can be confident in your purchase.