Brotherton Buick GMC
Customer Reviews of Brotherton Buick GMC
A new car cheaper than a used one????
byon 11/29/2023
The staff were so accommodating. I was able to purchase a new vehicle cheaper than a used one! I am driving my dream GMC and could not be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A new car cheaper than a used one????
byon 11/29/2023
The staff were so accommodating. I was able to purchase a new vehicle cheaper than a used one! I am driving my dream GMC and could not be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brotherton Buick Dealership
byon 11/04/2022
Terrance was awesome and helped buying my GMC Terrain a pleasure. Keep up the great work Terrance!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience as always!
byon 06/07/2022
Never a doubt that I can trust these guys working on my cars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 01/20/2022
I worked hand in hand with sales associate Gary Brady & finance manager Kimberly Borget at Brotheton. I had been dealing with several other GMC dealerships on the west coast, none of which where as professional or accommodating. I am an out of state purchaser and the process couldn’t have been easier. The follow up and professionalism was superior to my prior dealership experiences.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Retail Manager
byon 12/28/2021
Oil change and tire rotation hopefully all fluids were checked and filled. Missed the wiper fluid. No big deal as long as everything was checked and filled.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great experience
byon 10/13/2020
Everybody was helpful and professional
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love Brotherton
byon 02/10/2020
Excellent experience. No pressure, just completely competent service and fair, honest pricing. What more do you want?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Service
byon 12/30/2018
Super friendly welcome, great rewards program for oil changes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change Service - AMAZING!
byon 10/18/2018
Above and beyond amazing service! Can't say enough good things about Brotherton Cadillac. Thank you again for wonderful service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best gmc dealer in Seattle.
byon 08/31/2018
Very nice peoples with a good care for everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2018 Denali
byon 05/15/2018
This vehicle was purchased long distance over the phone and on-line. I found John and the staff at Brotherton to be extremely helpful and prompt with any questions or help that I needed through the entire transaction! They were also able to help Me facilitate shipping all the way to Alaska! Couldn’t be happier with My decision to use this dealership, or pick this particular truck!!! I highly recommend Brotherton!! Great transaction!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A+++ For Ryan and Brotherton Cadillac
byon 05/22/2011
Recently bought a car at Brotherton Cadillac. Luckily I had a great salesmen that was made my experience wonderful. Ryan really cared about me and helped me find the car that meets my needs and wants. He was so honest and easy to work with. If you are thinking of buying a car from brotherton ask for Ryan and he will take care of you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
UnCadillac Experience
byon 10/20/2009
Purchased a pre-certified Cadillac from Brotherton. The sales process was a positive one. However, the post sales experience was a nightmare. Within 2 months of the purchase date, the vehicle experienced major mechanical issues. I brought the vehicle into the Bellevue Cadillac dealership due to the distance. Over a period 10 months, electric problems were fixed, torque converter (after 4 attempts), rear differential (after 4 attempts). New problems arose as a result of the service fixes. Finally decided to take the vehicle back to Brotherton and found out that I had to replace all four tires due to what they called "wear and tear". However at no point in my prior maintenance appointments was I told I had any tire issue. Furthermore, tires are rotated at every oil change. I requested the Brotherton buyback the vehicle due to the repetitive mechanical issues or a trade out for another vehicle. Brotherton refused both and their stance was that they were a retailer and if I had issues to take it up with GM Assistance. I went through the whole GM Assistance which was a waste of time because they are not interested in consumers who purchase used vehicle only new ones due to the Lemon Laws that they must abide by. GM took the side of the dealerships and placed responsibility back to the consumer. The lack of accountability by both Brotherton and GM for their product is a disappointment. I own two other GM (Chevrolet) vehicles and must say I have not had mechanical issues with either. I thought by purchasing a high end vehicle I would have the same high end quality customer service. However, that seems to be the opposite case. Now we are stuck with the repairs and the incompetent work of the service people that left the vehicle worse than when we purchased it. I highly recommend (1) NOT to purchase GM Certified Vehicle as you will not have the same rights as you would on the new vehicle (e.g. Lemon Law). I also recommend not purchasing from Brotherton as they do not care about the customer experience after you purchase your vehicle and will not take accountability for the products they sell. They will send you right back to GM, who will in turn give you a runaround and leave you where you first started, back at square one and assuming all responsibility on your own.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
