Salt Lake Valley Buick GMC

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Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Salt Lake Valley Buick GMC

4.6
Overall Rating
(31)
Recommend: Yes (12) No (1)
Write a review: Sales | Service
sales Rating

Very Pleased and Happy

by Kerry33 on 04/06/2017

Amer pointed out a lot of options and features on the Enclave -that I wasn't aware of - he took time to explain and show me how to operate the different functions. Great To Work With From beginning to end I never felt rushed or pressured..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

31 Reviews
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service Rating

Warranty work

by Mitchell55 on 04/07/2017

Very friendly, promptly got me on my way. Explained all the work they performed. They even washed my vehicle. Treated me with importance.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Pleased and Happy

by Kerry33 on 04/06/2017

Amer pointed out a lot of options and features on the Enclave -that I wasn't aware of - he took time to explain and show me how to operate the different functions. Great To Work With From beginning to end I never felt rushed or pressured..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best New car buying experience

by BJTernali on 02/23/2017

In October 2016 I was searching for a new GMC Terrain Denali, I found Salt ake Valley GMC and am I glad I did. Best price, Best customer service, and I can't thank Amer Kicin, Rob, and Gary, enough. From the time I called the dealership, until the time I arrived in Utah to pickup the car their communication was nothing short of excellent Amer, is so knowledgeable, and compassionate about his customers understanding every detail on the vehicles they are buying. His follow-up after the sale has been impeccable. I highly recommend this dealership to anyone who is looking to buy a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

ACADIA Service

by JorgeMP on 02/17/2017

Justin Henrie, Service Advisor made the entire difference, his constant daily communications were a peace of mind, he provided me with a loaner car and was on top of my new 2017 ACADIA SLT issues together with Vance, the technician who performed the rather extensive job. The ACADIA was not releasde until it complied with all necessary tests and checks. Already had the car back for five days and its working better than when I took delivery of it 45 days ago. Great Technical Team at Salt Lake Valley Buick-GMC and a very special mention and congratulations to Justin Henrie. Will definitely recommend the dealer and its Service Department to family and friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

by carriezmyslo on 02/13/2017

Always greeted promptly and cheerfully and always have great service! They go the extra step.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Bought my 4th car

by carriezmyslo on 02/13/2017

By far the best experience I have had buying cars, I have bought 5 cars from them, 3 Yukons and 2 Acadia we love the cars and service every time! Kim, Rob and the whole staff are great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Service`

by martha1964 on 12/28/2016

Always great customer service with intent to comprehend a customer's needs and exceed expectation. Always seem to direct a dialogue with what they can do; not what they can't in furtherance of efficacy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Customer Service unprofessional.

by drkbewar on 12/27/2016

This dealership is very disorganized. The top people such as sale manager name Kim? Never seen people such unprofessional! I would buy car from them if were not for their disorganized and unprofessional manner.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Another flawless service experience.

by ClosetArtist on 10/30/2016

Every experience I have had with the Service Department has been a good one. They have been thorough, efficient, accommodating and thoughtful. I have absolute confidence whenever I do business with anyone at this dealership. It is a refreshing difference. Good business practices is what I can count on and I really appreciate it. The Service Department goes the extra mile every time I visit. When I mention even the slightest concern, it not only is acknowledged, it is addressed! They have been more than helpful when I have been incredibly late. They have spent additional time making sure that my car is in perfect condition. They have made me very comfortable when I am visiting. They have noticed the smallest details about my visit and attended to them. I feel like I am with family at my GMC dealer. I know it sounds corny, but I really do. It's unfortunate that the business experience is generally terrible whether it is in a department store or restaurant or with an automotive business. I am pleased to say that is not the case with my GM dealer. These people are great to work with. I trust them with my safety, time and money absolutely!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Only dealership I've felt like a person and not just a dollar sign

by Kairain on 08/10/2016

Listened to my needs as far as price, upside down loan problems as well as best lease option. When the numbers were not quite where I needed them Gabe and Rob (oh, and Gary) helped change that and got me into a new vehicle that will better serve me. They were awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2016 Encore

by dagasp7 on 04/05/2016

The easiest car purchase I have ever made. Thanks to Lucas, Gary, Rob, and Kate for making a smooth enjoyable purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

New truck purchase

by R_Maclean on 02/08/2016

Had a pleasant expeiance at your dealership, however have been disapointed that a few things have fallen through the cracks. we asked for the arches license plates as we do not like to advertise for a private enterprise, but got the ski utah plates anyway. we ordered seat extenders and were assured they would be in in two days, and we would be called when they arrived. no call. we had to call after a week to find that they were there. we asked the same gentleman to look into a spray in bed liner for the truck, and an under the bed tow hitch on the reccomendation of your finance guy. Still waiting. (Our new spray in bed liner looks great the other guys were very accomidating, got it done the next day after I called them). I am sure the same will happen when I call on the Hitch. Guess you guys made more money on the truck than I thought and are not interested in the add ons.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Salt Lake Valley Buick GMC

by Brad22243 on 02/08/2016

Lucas M., my sales guy, is by far the most knowledgeable sales associate that I visited with during my shopping experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Mario is Great!!!

by Linda12345 on 12/30/2015

We bought 2 terrains from Mario and it was a great experience. Mario and Rob went out of their way to make us a great deal. We are very happy with the experience we had and will be referring everyone we know to buy a car there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Sean did a fantastic job selling to us very kind listened to what we wanted

by stephanieday on 12/16/2015

We was recommended to buy there that we would have a great experience and that we did!! Thank you Salt Lake Valley GM we love our Buick Enclave

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

ReviewBrightnessDisplay

by FredPaulson on 12/16/2015

Service rep very anxious to help me solve my problem with the brightness of the display. He also took care of a recall item that needed attention that I didn't know about until he advised me. Great job at Salt Lake Valley GMC

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Service

by Bryanhaws1 on 12/02/2015

Though you were very busy on the day of service, I would have liked to have someone just quickly explain what they did to the truck. I was just told to go to the cashier.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

3 Comments

sales Rating

Buick Encore

by newencore on 10/21/2015

Mario was a great salesman, he listened to what we wanted and helped get us the car and the monthly payments that fit our family budget. I would recommend him and your dealership to people I know.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

2016 Acadia

by deidrek1 on 09/15/2015

Sean Christman was our salesman and he was very patient & did an excellent job of making sure we where happy and taken care of. Thank you Sean!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

by FrancoiseAyers on 03/26/2015

Brian was very helpful, he came out several times to give a status update on the repairs. Will be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchasing my Canyon

by Joshuabk on 02/05/2015

Sharif the salesman that I worked with was awesome! He went above and beyond to make sure that the experience was pleasant. He was not pushy but he did follow up with me when needed. He even came in on his day off to make sure he was there when I came to look at the truck for the third time. He was outside waiting for me every time that I came to the dealership and when I pulled in to pick up the new vehicle he was out there with a spray bottle and a rag giving the truck one last polish. I couldn't be happier with my experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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