Ken Garff Buick GMC

Today 9:00 AM — 7:00 PM
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Monday
9:00 AM — 8:00 PM
Tuesday
9:00 AM — 8:00 PM
Wednesday
9:00 AM — 8:00 PM
Thursday
9:00 AM — 8:00 PM
Friday
9:00 AM — 8:00 PM
Saturday
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Customer Reviews of Ken Garff Buick GMC

2.7
Overall Rating
(11)
Recommend: Yes (4) No (5)
Write a review: Sales | Service
11 Reviews
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service Rating

DISHONEST

by doublelv on 04/04/2017

the only good thing about this whole situation was the fact that I got towed, but since I have signed up for triple A and will not be using your service ever again. The service person I worked with informed me that I needed a whole new rear end on my vehicle and the rear differential had went out and it was going to cost me $2000 for the part and $1100 for labor for a total of $3100. As you can imagine I was shocked by this, my car only has $77,000 miles on it and I do not do any rock climbing with it, so a whole new rear end was shocking to me. I made the decision to have it towed somewhere else for a second opinion, they had my car for a few days and came back and said they were able to fix my car for about $100! I was so thankful and feel so upset that ken garff just wanted to rip me off by not repairing anything just replacing! needless to say I will never take my car back there again. On top of it all I had to pay Ken Garff $75 for a FALSE diagnosis

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

sales Rating

Horrible Experience

by amieware14 on 03/14/2017

Horrible Experience. Found a 2014 Dodge Ram that we liked. Sales Agent James told my husband he would work with us on the price because they have a company policy to sell trucks within 60 days or they go to auction. It had been 40+ days and they could not sell this truck because it could not pass emissions (something about having to get 100 hours on the computers to pass. We live in a city that does not require emissions). Anyways, my husband brought me back to test drive. We liked it and wanted to purchase. This was on Saturday. They worked the numbers and got us the payment we could afford. Went back to sign with the finance rep. Total Failure! They did nothing with the price of the truck like they said they would but got us approved at an 84 month lease term instead to make the payment work. Then, I asked what bank they got us approved through and he tells me that he hasn't chosen one yet but works with banks all over to get us the best deal. Telling me that the payment may or may not go up. There is a sliding scale so if it goes higher than what we said we could afford but stays within the range in their contact, we are still responsible for the contract. Anyways, we walked out of the office and asked them to call us on Monday morning when they knew for sure what the payment would be. We would rather sign knowing for sure we could afford it than not. Finance called me at 910am on Monday morning that they got the financing approved for a lower payment than we thought. Then text my husband saying we had 20 minutes to take it because they had another offer from Idaho. My husband responded asking if it was at an 84 month lease or 72 month. He responded 84 and then responded again saying "We just took the deposit. Its gone. Sorry BRO." Are you serious?? WE SPENT 3 HOURS WAITING FOR YOU ON SATURDAY TO GET THINGS TOGETHER. You give us 20 minutes on a Monday morning and sell it to someone else! Highly disappointed in this dealership and the way they do business. I will never go to another Ken Garff dealership again and will take my business somewhere else. Very unprofessional. Further more, having to sit in the lobby working on numbers and seeing sales agents play with each others boobs in front of me (yes, both male) was disgusting! Very unprofessional. I would suggest going to someone else that values your business and treats you better.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

service Rating

Fast, Efficient, Friendly

by TylerRuby on 11/11/2016

We were greeted promptly upon arrival. Our needs were immediately taken care of. Staff is very friendly and helpful. The work was completed sooner than noted. That is a great thing. Always take my vehicle here for service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Oil change

by Buickcar on 09/09/2016

I took my car for an oil change and was still waiting after two hour and then I found out my car had been in the lot finished for over an hour. The next day I drove the car and it said the tire system needed service so I drove clear back and the check in person just laughed and said oh, I guess they forgot to clear the system when they rotated your tires. Very frustrating!

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Dissapointing

by johnm34 on 08/13/2016

After purchasing a 2015 GMC 2500HD truck from Ken Garff, I also purchased a set of towing mirrors from them to be installed by them. The first trip to have them installed resulted in a broken piece in the door they needed to order a part for. The second trip scheduled by them resulted in them telling me they were mistaken, the part wasn't in after all. While I was in for a routine oil change I had them check the turn signals in the mirrors as they had quit working. After 4 hours the service writer came to tell me the intial installation had used the wrong parts and they would have to order the correct parts. Another wasted trip, requiring another day away from work as I lived 180 miles away. I have recieved no response each time I have tried to discuss this with them. I did not expect this kind of experience from any dealer, certainly not one in business as long as Ken Garff GMC

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

service Rating

Great oil change

by cghmmh69 on 07/21/2016

The oil change was fantastic got it done really fast. The cleaning of the car was not very good you could still see dirt on the car and wipe marks. I don't know if they wipe the inside out or not but that wasn't even touched.. I have had other places change my oil and they do a great job inside and out...

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Super Service

by sweetpickles on 07/19/2016

We have a local GMC dealer, but have been unhappy with the service department. We changed to Ken Garff GMC and have been very happy with their service department. We are glad to drive 300 miles to be treated well.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience.

by Wchadwick on 04/08/2016

Had great experience at Ken Garff GMC. Very friendly, helpful, knowledgeable. Traded in my 07 truck. The whole experience was great. Salesman knowledgeable about my truck. Offered me drinks. Financing was easy. Would recommend them to anyone.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Stay away from the service department

by carlcitrine on 03/25/2016

I had the intake manifold leak *fixed* by this company and drove my 2003 Le Sabre back to Phoenix. I still had trouble with the car so I took it to Liberty Buick in Peoria AZ and they had to redo the job because of inferior work done at Ken Garf in Riverdale UT. Parts were missing, gaskets not sealed correctly, the list goes on and on. Liberty Buick took pictures of all the sub-par work done at Ken Garf UT.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

service Rating

Great people and great service!

by nd2638 on 02/06/2015

Great service! They took care of my recall and service appointment in the same morning and even detailed my truck at no cost.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience

by vegas883 on 05/26/2013

Everyone was extremely friendly, helpful, patient and informative. They took time to understand our situation and worked with us to make sure we were satisfied and happy. We would definitely go back!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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