Worst experience, untrustworthy and deceptive dealership
This was the worst experience I've ever had at a car dealership. We visited this dealership looking for a GMC Canyon. After visiting the dealership once, we couldn't agree on a price of the truck. They continued to call us the following week and promised that if we came back up and visited they would give us their best price and make it worth our while to make the drive from salt lake. We explicitly told them where we needed to be price wise and monthly payment wise and they said it was possible to get there and they wouldn't waste our time if we visited again. We made the drive back up and they still didn't budge on price. They flat out wasted our time and lied to us. I highly value trust and honesty and the gentleman at Young GMC are anything but that.
A day saved by Young Buick GMC
Hello, my name is Graham S and for some time now I have been meaning to write this email, thanking Young Buick GMC for their spectacular service and assistance. On March 28, 2014 I was driving back from Palm Springs, California to Edmonton, Alberta (Canada) with my family in our 2007 Saturn Aura XR. We had been driving for about 11 hours, and it was about 9pm as we came through Salt Lake City on the highway. Then I noticed that the RPM gauge on the car stopped working. And then the automatic transmission would not down shift. Pulling off the highway, and going to the nearest hotel I was thinking .... now what? In the parking lot, I used On Star to diagnose the engine code, and direct me to the nearest dealership (which turned out only to be 2 miles away!). I was so releived to find out that they would be open the next day (Saturday). But I still was worried I would be stuck in Salt Lake for days waiting for service or parts. The next morning I was up very early and was waiting at the service door when they opened. The first person I talked to was Marty I, service consultant. Amazingly, Marty fit me right in and even offered someone to take me back to my hotel where my family was waiting. Within an hour Marty called me and told me that the issue was a crank shaft sensor, and that he was going to try to have it fixed that same day! But there was one problem.... there was only one sensor in Salt Lake, and it was more than an hour away. I said lets 'go for it'. They came and picked me up at my hotel again, and brought me back to the dealership. I waited in the very comfortable customer lounge and draft coffee and got caught up on emails..... things were looking hopeful! after an hour Marty came in and told me that the parts place brought the WRONG part.... oh no! He then made a couple calls and found out that Auto Zone had the right one, and indicated to me that the manager Dan T of Auto Zone was personally driving the part out to ensure it got there that day ... he drove more than 45 minutes each way (from store 863)! While I waited, one of the new car salesman noticed that I was waiting for some time, and probably noticed I was looking a little nervous. He introduced himself as Gift Galeboloke, and we had a great chat. He really made time for me, and took time out to talk about where I was going, and where we were coming from, and showed great interest in me as a customer. I was very greatful for his company, which also kept my mind off of the worry of the car repair... after all, what if this part didn't get there? What if it didn't work? What if I can't make it back on time to work the following week? What if the kids weren't back for school and my wife had to miss work? What if I need to buy a new car just to get home? Would I have the money to pay for all this? These are all questions that roll through the mind of the worrisome traveller in their time of need. Gift G was a calming influence, at that was appreciated. Shortly before 2pm the part arrived and the mechanic speedily put it in place and tested it............ no codes and no problems!!! Apparently I was "lucky" (read BLESSED) to have one of the best mechanics on duy that day. I do not know his name but I did get a chance to talk to him breifly, and he was clearly very talented and had made me a priority. In the end of the whole thing, the cost of the repair was a fraction of what I was expecting, the time it took was a fraction of what I was expecting, the service was excpetional, and far exceeded my expectations, and it all happened on a Saturday. I wish to convey heart felt thanks to the entire Young's team, and expecially the service department. Most importantly, a special thanks to Marty I who made a difference in the lives of family on their vacation, and saved the day. The whole experience was a memorable one, and is a testiment to the committment and advantage of the entire GMC system - from OnStar, to the service department staff in a local dealership, to the suppliers suppliers that keep parts coming. Thank you so much, and keep up the great work!! This is one family that will be buying a GMC product again next time, and forever.
Go anywhere but here to have car repairs done
DO NOT go here for repairs.... We took our vehicle here for repairs. We were quoted $852. When we picked up the car our bill came to $1166 after a $100 coupon was used. When we questioned this, we were told that was the cost of the labor. The manager actually said that I should know that the parts would more. My response, if I knew about parts and was a mechanic, I would not be coming to you to have our car repaired. I received quotes from two other repair shops, both under $900. Save your money and go somewhere else where the manager is not condescending to the customers.
James is the best....
We came all the way from Canada to buy a truck and James went above and beyond for us. We plan to travel back down to buy our next vehicle here....ask for James when you go in and YOU will not be disappointed.
It is my pleasure to write this letter about my experience with the Young GMC Buick dealership. After 20 years of driving a Dodge van it was time we look for another car. After a year of research we had decided on two vehicles. The only thing left to do was now go to the dealership. I will be honest I was not looking forward to the process of buying a new car. At Young we were greeted by David H and we started the process. THIS YOUNG MAN WAS A PLEASURE TO WORK WITH! David was knowable and honest with us on every level. More important he listed to us and was so helpful in making our final decision. We were at the dealership twice to test drive several vehicles and each time David greeted us but more important he remembered us and our needs. After several hours we decided on a car and EVERYONE at the dealership went out of their way to make sure we satisfied and taken care of. This dealership has OUTSTANDING customer service and really does care about their customers. David Hale is one of the most caring and genuine salesman that we have dealt with in a long time. We highly recommend Young GMC Buick and please ask for David H!
I came in to look for a car and I had the best service I have ever gotten at a car dealership. Donavan W was so helpful in helping me decide what car would best fit my family. I highly recommend going to Young Buick GMC in Layton and ask for Donavan W.
Dave H @ Young Buick GMC was AWESOME!!!
We recently bought a new Buick Enclave from Dave Hale at Young Buick GMC in Layton and we could not be happier with the entire experience. My wife had been driving her minivan for 17 years, and with both our kids out of the house now, it was time for a new vehicle for her. We came to Youngs because she was interested in Enclave. I consider myself a "major car guy" but was hesitant and dreading the actual car buying process. My fears were quickly pushed aside after just spending a few minutes with Dave. He was relaxed, genuine, knowledgeable and best of us he LISTENED to our needs and wants. He was in no way pushy, but also wasn't afraid to suggest something to us if he felt it was in our best interest. Buying a new car is a major decision and purchase, but Dave made us feel so comfortable. He really and truly was one of the best salespeople I've ever worked with. The dealership as a whole had outstanding customer service. They stand alone in my book in terms of their standards and how they handle their customers. I'm so glad we decided to come Youngs and even more grateful that Dave Hale was our sales person. I recommend Dave and Youngs to ANYONE who wants to experience a different car buying atmosphere. You won't regret it, I promise!
Andrew was AMAZING! We were there one day and couldn't find what we wanted. He was able to find us something the very next day and we were able to buy exactly the car that we wanted. He was so friendly with us and our daughter. We would definitely reccommend him and the dealership to anyone we know.
Andrew was great and very helpful and honest. We feel we got a good deal and were treated fairly.
Buyer Beware!!! I purchased a 2006 Toyota Sequoia from this dealership last month. The service and friendliness when making my purchase was great, so much so that I was sold on the Resistall treatment as well as the Toyota Extended Warranty. The appointment for Resistall was two weeks out, no big deal. During the time from my purchase date to my Resistall appointment (2 Weeks) I found some problems with my Sequoia. The rear window when trying to roll it down fell off the tracks, my seat warmer didn't work and my lumbar didn't work. Since I had a warranty (30 day Dealer Warranty as well as a Toyota Extended Warranty) I contacted my salesman and he said he would let them know and they would check it out when I brought my truck in for the Resistall treatment. I dropped my truck off and I spoke to Devi who had sold me the warranty and she said it should be covered and provided me loaner car stating I should have my car back the next day. This was how long the Resistall treatment would take and there "seemed" to be no issues with fixing the my recently purchased Sequoia. Marty was my contact in service and Nate was my salesman. I called Marty the next day and he didn't know if they were done with my car or not. He found out and contacted me very quickly yet informed me that they were slammed in service and therefore he couldn't get to my car until after the weekend. No big deal, I understood and contacted him after the weekend. When I contacted him he hadn't had a chance to see it yet and I waited another day. Next he had to contact my warranty company to find out what they covered. I thought this was odd seeing how I just purchased this car. When I called him again he acted surprised and said someone was suppose to contact me about my warranty. Apparently NOTHING was covered. When I inquired about he "Young Buick GMC 30 Day warranty" he said "Oh that's just for the power train." He said he would see what they can do and he would have Roger Young call me. He never called, some guy name Jake call me and said there is nothing they can do however he will work with me on pricing to get these items fixed. No call from Marty to inform me about pricing. I tried to contact Debi who was the service manager and left her a message letting her know how dissatisfied I was with the purchase of my vehicle and SHE never called back. It has now been 2 they've had my truck and when I called Marty yet again he finally checked on pricing and told me the window would be $800 the seat warmer would be $1574 and the lumbar would be a $500ish. Again I discovered these issues within the first week and told my salesman figuring they did a "72 point inspection" and there should be nothing wrong with my car. My husband ran down to go get our car and no one was available to talk to him. The receptionist instead made excuses and could do nothing to help. Never once did they contact me and basically they got paid what do they care. I have never had such horrible service....ever. I can not believe that a company wouldn't back up and do what is right with the sale of the car.