Harris Ford Lincoln

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Customer Reviews of Harris Ford Lincoln

4.4
Overall Rating
(153)
Recommend: Yes (22) No (3)
Write a review: Sales | Service
sales Rating

My best car-buying experience so far!

by jdcampbell84 on 05/25/2017

I've purchased at least a dozen new cars in my life time (many of them Ford products), and I have to say that this was, by far, the best car-buying experience I've had to date. The sales and finance staff were all so friendly and welcoming. We were treated with great courtesy and respect the entire time. In fact, our sales team went out of their way to ensure we got a great car at a great price.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

153 Reviews
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sales Rating

Sleazy used car salesmen will try to cheat you

by KingArthur10 on 10/02/2017

Harris Ford is the best example of "sleazy used car dealer" I've ever experienced. Found a used Certified PreOwned car online using Autotrader and TrueCar at Harris. Price stated $15k plus tax, title, and fees. Contacted the company through a military car buying service. Lo and behold, the rep that contacted me stated that the price was actually $20k plus tax, title, and fees. When I said that was unacceptable and that he had to uphold the advertised price, he stated that I had [his] price and maybe after I come in and test drive, we could negotiate. After some back and forth, I finally got a supervisor to state that the online price was correct and that they would honor the $15k price. Oh, but they needed to tell me, the car doesn't actually qualify as Certified PreOwned because the previous owner modified the frame. The CARFAX stated CPO, Autotrader and TrueCar said CPO, and their own website said CPO. But come on in and test drive a the car. Not a shred of remorse or any form of action plan on how they will correct things. What a horrible bait and switch operation. Slimiest of slimy used car sales practices that gives normal dealerships a bad name. Get everything in writing, start with email, and don't let them trick you. Better yet, AVOID THEM. Quick note: I posted this review on their FB page, and within 2 hours, they removed all their FB reviews. That should show you everything you need to know about their honesty.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

service Rating

Harris Ford Service

by wesg5804 on 09/14/2017

Very professional and quick service, as is the norm at Harris Ford!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

My best car-buying experience so far!

by jdcampbell84 on 05/25/2017

I've purchased at least a dozen new cars in my life time (many of them Ford products), and I have to say that this was, by far, the best car-buying experience I've had to date. The sales and finance staff were all so friendly and welcoming. We were treated with great courtesy and respect the entire time. In fact, our sales team went out of their way to ensure we got a great car at a great price.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

2016 Ford Mustang Ecoboost service

by vahagm2017 on 05/11/2017

I am totally satisfied with the superior service of Harris Ford's service department. My service advisor, Frank Kilby, is very helpful and delivers an excellent customer service!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Harris Ford Always Treats me Great

by LncnLvr on 04/02/2017

I have had my MKZ for 2 years and only had to go into service a couple times (far less than some of my other vehicles). Every time I go, I feel like a VIP they treat me so well. Danny is awesome. Thanks Danny and thanks Harris Ford!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

customer

by tonecap on 03/20/2017

I always get fast and friendly servicing for my Escape. I was also bringing my Dodge Caravan in for servicing.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

The worst dealership in Washington

by SWilliams on 03/18/2017

Horrible experience! Bought a used car and with 1 week started getting sick. Car is covered in mold, under carpets, seats and mold growing in the truck. Truck fills with water and flood inside car. Sunroof harness broke and filling overhead with water when it rains. Called salesman several times and he said "let me see what I can do" No return calls from him or manager. Finally, get Gus on the phone and he said well we have a new used car manager and we can't do anything. Will not recommend to anyone. Everyone stay away! Buyers beware. 20k is a hard lesson to learn.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

service Rating

Harris Ford Service

by Paints19 on 03/01/2017

I had some issues with my escape. Danny in service took great car of my car, answered all my questions, addressed all the concerns, fixed a recall, and even washed my car. It looks brand new. David, the shuttle driver, helped me get back and forth and was courteous and prompt. Will recommend Harris Ford Service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Escape

by rcdad2004 on 10/19/2016

I have bought cars from Harris ford for many years. Have to say that this time I put them though a lot. I took a lot of time making up my mine. After this trip to buy a car from Harris Ford, I will say the service was from the salesmen and the management was better than ever. I would recommend the dealership to anyone.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Excellent

by Big51unit on 10/18/2016

My wife Jaime took the car in. She said the people were very nice and it was quick and easy.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

excellent

by harrisford42 on 08/19/2016

Everyone is very helpful and friendly. I really appreciate that.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Customer Service

by SarahSol on 07/20/2016

I was there over the weekend to get a new vehicle and was very fortunate to work with such a great team at Harris Ford! Michael Neil & Isaac Williams were the 'dynamic duo' I was fortunate to have assisting me. I was hesitant going in but this is the best experience I've ever had. I was able to let them know what I was looking for, what I was able to do and Michael worked with me each step of the way. He was very patient with all the questions I asked (and I had many) and I felt comfortable knowing that putting my mind at ease was one of his priorities. Michael was very honest working with me and that is very much appreciated and we were able to find the absolute best vehicle for me and I couldn't be happier! They washed it really well, filled it up with gas and even brought it into the showroom floor for me to see it inside before I drove away in it, which was pretty special. This has been the best experience ever and I am DEFINITELY going back and sharing this with my acquaintances, and referring Michael Neil & Isaac Williams for sure. Thanks guys for your hard work and patience in helping me! I'm loving my 2016 Ford Focus.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Purchase of 2014 F150 Tuscany Truck

by Alrodcurva on 07/12/2016

Sales person was very pleasant to work with, as well as, Sales Manager. Financing took a little longer to process. I am happy on my purchase of the 2014 F150 Tuscany truck.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

They solicited for a review so...

by BRAKEandFIX on 07/02/2016

They kept sending emails to give them a review. I usually do not provide bad reviews but since they asked. I had several recalls and warranty repairs. They kept putting off my repaira until the warrantime expired and now want me to pay out of pocket. This was a decision made at the management level vs. Service. On top of this, I had to push Service to provide me with the news. On previous services, the quality had been pretty bad. If I had to compare against other dealerships, Harris is at the bottom.. below Mercedes-Benz, Audi, Nissan, and Lexus. In fact, slight worse than other Ford dealerships. After this experience, we decided not to purchase another Ford or any vehicles affiliate with this dealership ownership.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Great customer service, thank you Frank.

by IJKMAC23 on 06/29/2016

Thank you Frank!! The service you provided was definitely a 10! Even though we live in Kirkland (just a few minutes from another dealership) we will be back in a few months to have our Ford Escape and F150 serviced by your team.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Awesome service department!!!!

by GDBrown on 06/23/2016

The detailing service was AWESOME!!!! I gave it as a gift to my husband for Father's Day last year and it's was so well done that he asked for it as a Father's Day gift again this year. Great service department!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Dara at Harris Ford New Car Sales!!!

by Twally24 on 06/23/2016

I purchased a used 2013 Ford Escape in Sep. 2013 at which time the SUV I ends up with was said to have a 100 mile bumper to bumper warranty which ends up with me having a $510 car payment . The used car salesman told me it was my only option to get a car since I was trying to establish credit again. the SUV needed alterations to remove a cage in stalled and I was told the car would be ready in 2 days. It wasn't ready at 2 days, 3 days and in the 4th day I was called at 9pm by the used car manager saying they had to go with another loan company thus increasing my car payment to 598 a month . I had already given them my paid off SUV and felt stuck. So I agreed and was told I needed to drive back to redo all paperwork . The car still wasn't ready for me for another week and I had found out they never even starting getting it ready for me in the first place. After a week I received mail from ford to buy extendd warranties and the car salesman told me to throw them out because I had this 100 bumper bumper warranty special at Harris ford . This turned out to be untrue as things started breaking and I called to get fixed. I was ignored after that. Now to 2016 I was called by new car but back and received great service and got a new Ford Focus . Great little car but my hips became so sore it was hurtful because I had 2 hip replacements . I called Dara to explain he actually said he would help . He got me back into a Ford Escape , 2016 and I couldn't be happier . He was the best salesman I have ever had in my whole life buying cars through ford. I will forever be great full for everything he did for me!!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service

by cgrasses on 06/17/2016

From the phone call to arrange the service to getting back behind the wheel of my car, this dealership gave me first-class treatment.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service Department/Questionable Sales Force

by KarenMV on 05/24/2016

I purchased a 2016 Ford Escape. I have had a few hiccups, however the service department has made the upgrades I wanted work out. However your policy of paying for referrals has left me wondering why you offer it. I would not have gone to your dealership if it was not for my brother and the salesman (Kevin) was told that. When I questioned him about it he said we never said anything; was he not listening. I have been back twice and still no referral check has been paid out. In addition when I was negotiating I wanted the cargo cover and he told me they were not in stock (when in fact they were), he just didn't want to give it up. I found out because when I went to the service department they had it. If you don't want to give it up don't lie to me. I will not recommend Kevin to help again. I will however go visit MC and Danielle in the service department and get a recommendation from them for an honest salesperson.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Great Service Department!!!!

by swpfeiffer on 01/05/2016

Great service as always. Prices are a little high. But, I wait for coupons. These guys know what they are doing, and I know my vehicle is in good hands with them. Could use some electrical outlets in waiting room though for electronic devices. such as laptops or phone chargers.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

2004 Lincoln Town Car Service

by smoren167 on 01/04/2016

Your team spotted a clogged rain water drain in the engine compartment (clogged by fir tree needles) that was causing water to come into the car and get the back seat rugs wet. The problem was quickly fixed. Thanks!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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